Maria is exceptional. So helpful, friendly, knowledgeable. She always has a smile doesn't matter…read morethe difficult task. She changed my plan to a more economical one, help with the backup of our new phones and make our experience a pleasant one.

From the owner: Visit the T-Mobile store in Charlotte and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 9200 Harris Corners Pkwy Suite E can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Customer service was horrible no one even acknowledged my existence for half an hour while I stood…read morethere waiting to buy a new phone with only 1 person in the store that's understandable except when the person behind the counter looks completely disheveled forgot sakes you working customer service put on some decent clothes and comb your hair Every time I come to the store the customer service is terrible

Horrible Service. I came in requesting a eSim. First they told me they don't do eSIMs and I told…read morethem they do. I got an eSIM for another phone done at this location. After 15 mins of talking and explaining what I wanted, my current SIM was canceled and I was given a NEW traditional SIM. When I asked why I was giving this, they told me that, that is what I requested. After explaining what I wanted, they told me they don't have them in stock. I asked if they could check to see if another store had them in stock. They gave me a phone number and told me to call the other store and check myself. Then the guy walked away. I came back a few hours later to try to get a sim card to work, (on a ATT Purchased phone) and asked to check to see if it was unlocked. They told me there is no way they can do that in store. I asked if we could try since I was already there. They said no. I have successfully switched to another phone company. ATT customer service at this location is awful.

This is a decent store with a great selection. Staff was very polite and helpful, but OMGosh the…read moreservice was so slow on the day I visited. It was a Monday eve so I thought/was hoping I would be in and out for a quick exchange.. Whomp, whomp on that because I ended up waiting at least 20 minutes to be serviced. The clerk told me when I walked in that there were only 2 clerks working. She asked me to sign in and I noticed there were 3 ahead of me. So I guess this is reasonable since I was forewarned and the lady helping me was very apologetic about the wait. Thankfully they had what I wanted. I also liked the large selection of items that were on display.

Went inside this location to switch from Tmobile to ATT. I asked for the 4G plan/ 2 people that…read morelists $85/ mo. My first bill was $360!! This store reduced it down to $200. Second bill; I was charged for protection plan that I never asked for. AND charged $85 twice (4G plan) ; when plan says on ATT website that $85 covers both lines. ATT is by far the WORST cellular service provider; an absolute rip-off scheme.

Cell Doc is my go-to cell phone and tablet repair, case and screen protector spot in Northlake…read moreMall! Cell Doc has a huge selection on cell phone cases and screen protectors to fit practically any phone. They can fix broken screens for any phone or tablet; if they don't have your size screen protector or glass they will order it for you! If you're looking for some bling or a ring for your phone check out Cell Doc!

It went to the apple store to replace a cracked screen. They told me that there was a two hour…read morewait. So I walked over to the cell doc. They said that they could fix it in 15 min. And it was around $70. They had an aftermarket screen. I asked if they had an original apple screen. They said the original apple screen would cost $110. So I agreed to have the original screen installed. Once fixed I found out of course it was not an original Apple part and the quality was not as they promised!!! I returned to confront them on the issue and that's when the story changed to it is original but not Apple certified therefore the quality will not be the same! Had I know that in the first place I would never have purchased it!

Service was horrible! The bartender was rude and had a hard time doing her job. Will NEVER go back…read morethe this place. Worst service ever!!!!

Zeke was our assistant at Verizon. He assessed our want and need. When we did not want the extra…read more$19.00 per month for each Phone, he proceeded to use my iPhone 13pro to place the order while we were at the store. He told us after approximately 25 minutes that the order was still pending, that we should go to get something to eat, as he would text us when ready. We returned approximately 1 hour later and he told another associate to check our order. He could not locate an order I asked him if it was a practice, that Zeke would use my iPhone to place an order and he stated we may get a better offer thru our phone. They had to work with a associate at the front desk, in order to process our order They said it would take about 30-60 minutes to switch our old phones to new phones and recommended us to take phones home to activate. We had to talk to a representative 55 minutes a week later to activate 1 phone to operate properly I do not recommend A representative name Zeke, do to not buying protection services. It affects his numbers and money

If you get a new phone from Verizon, i would seriously advise that you DO NOT GET ASURION for your…read morephone. ASURION is an extremely difficult company to get your refund if you return your replacement phone. I lost my phone at the Mall so I called Asurion to get a replacement. The replacement deductable cost me $279. The following morning, I got a all from security at the Mall to say my phone had been turned in. GREAT! So two days later, I received the replacement phone from Asurion. I called to notify them that i would return the replacement phone that same day via UPS, and was told that my deductable of $279 would be refunded in 7-10 days. However, it's nearly a month later and i still have not received the refund. i've called Asurion 4 times about this and I continue to get various stories such as, "it takes two business cycles", "it takes 7-10 days (although I pointed out that it's been over 3 weeks)," and "I spoke to our claims department and they said your reimbursement has been filed." So I'm just telling you folks that Asurion gets their money up front to send you a new phone, but if you want a refund, don't hold your breath. Very disappointing to say the least. And if you view the other Yelp reviews on Asurion they have a horrible reputation. Try your own personal insurance to see if they cover your phone in the event of loss. It was a terrible decision for Verizon to use Asurion for insurance customer service needs. :+(