This store & it's employees are useless. Had a phone for 2 days before it started to randomly power down/restart every few minutes. I was at work on the slope, I called the company right away. They said to bring the phone in when I got home so I did. I bring it in & they tell me that there is nothing they can/will do because it's after 14 days. I had no control over being able to bring it in any sooner. The associate was absolutely useless as was the district manager. Now I have a phone that barely works & have been told to contact samsung which will take who knows how long. All because they are choosing not to make this right. I will never be going to that store again & am considering switching cellphone companies. They have been more helpful in the past, I don't know what changed but it has not been for the better. read more

Alexander S Will lie to sell you anything. I was told that I was able to buy two and get four free when purchasing an iPhone 13 pro. Little did I know when I got back to Indiana that it was all a lie... So I got covid from you, and then upsold me. You acted like you cared but were only to sell more things. Please do not trust this guy. I can not speak for the whole store as he was the only employee working. I hope you DONT do this to anyone else! Please don't trust any buy this amount and get that amount free it's a scan! This is a 3ed party AT&T store with an untruthful employee. Alexander S told me I had 30 days to return, so when my covid was over, I went to AT&T and was told it was only a 14-day return policy. I was there on the 15th day, and they said sorry, nothing we can do. The corporate Indiana store told me not to trust any third-party AT&T stores because they do not go by the book and will do anything to sell you anything, then you are stuck dealing with the consequences. All I can do now is leave reviews everywhere to warn everyone else. read more

I was very impressed with this location! They were friendly and nice. My dad lost his phone in the resurrection bay and we had to get a new one. They closed at 5:00 and we got there at 4:55. They helped us out for about 30 minutes and we got what we needed. I highly recommend going to this location. read more

Bought an iPhone 7. Died within an hour. They refuse to replace it or even go with the 14 day Buyer's Remorse program they clearly participate in. Corporate AT&T and Apple both state they should take back the phone. They refuse. Buyer beware.. read more

If it were possible, to give NO stars I would. Husband is an AT & T customer, has been for about three years. I purchased an unboxed phone via Amazon and only needed to be ADDED to the account, and my phone turned on with a sim card, and transfer contacts etc. The moment we walked in, we should have walked OUT. Three I guess "employees" running around with a total of three customers in there like chickens with their heads cut off. We had come in an hour before and decided to come back. We did, and the SAME CUSTOMERS were still there when we came before. The proclaimed "assistant manager" we ended up with, was SO unprofessional it wasn't funny. Apparently he was the only one with a brain there that day, as the others were constantly interrupting him to ask questions, while the customer infront of him continued to wait. We waited for ONE HOUR..in line......finally our turn, and the "assistant manager" couldn't stop and just get us out of there, he continued to go back and forth podium to podium, in the middle of us trying to get our switch done. Six or more times that occurred and finally my husband had had enough. He calmly tapped the guy on the shoulder when for the SEVENTH time he walked away from us in the middle of talking. Said we have been here for over an hour, and you keep constantly leaving us and coming back, its rude and we need to get out of here. Then was when the self proclaimed "ASSISTANT MANAGER" got his undies in a twist and freaked out saying we could leave and go to Soldotna, it was only 15 minutes away, and that HE was busy with his co workers because clearly they had NO idea what the hell was going on in their own jobs with their own customers. After that, the child came back to the podium, my husband and he finished the transaction, FINALLY, after almost 1-1/2 hours later. Talk about a bad bad assistant manager who is about as unprofessional as you get. ZERO ability to understand that when a customer is in front of you..THEY ARE YOUR JOB...not the phone calls, not the other employees.....they are. This little man needs to have his ashes hauled over the HR coals because he clearly has NO CUSTOMER SERVICE SKILLS nor does he know how to time manage. I'm sorry, I have worked in many jobs training people, within the public in customer service in the medical field...and you do not treat people like this. EVERYONE READING THIS....GO TO SOLDOTNA...this store has low quality employees with bad attitudes that have no idea what they are doing. I hope this store sinks ...because the QUALITY OF SERVICE BLOWS!!!!! read more