They were polite and helpful. The wait time was about 30 seconds long and immediately somebody helped me they listen to me and we're very respectful with my concerns and help me to figure out what I was doing wrong. I also went back over there to make my payment and I was quickly greeted and service was provided. Definitely recommend this store. read more

AT&T Store - Carlos Gutierrez - Mobile Phones Near Me - Las Vegas, Nevada

Derek is the worst, he hid all the fees like a sleazy salesmen and when I mentioned I was unhappy he replied "Read my online reviews, I'm a great salesmen". Hey Derek, I wanted to buy.. not be sold, I wanted a phone for my teenage daughter not a new plan and the most expensive phone just a simple Christmas present. I'm waiting to hear from Att on this matter but seriously considering taking all 6 lines to Verizon based solely on Derek.. read more

AT&T Store - Not what we discussed - Mobile Phones Near Me - Las Vegas, Nevada

Went to this location with the intention of switching carriers, but I ended up staying because of the store manager. I asked for her name but I forgot lol sorry. She assisted me with paying off my phones and devices and I asked about my bill and additional things that I have added, she has addressed all my concerns and answered my questions. She was fantastic with customer service and addressing anything I brought up even with the topic of changing carriers. At the end I decided on staying. The manager at this location was friendly and fantastic to work with. Thank you for your assistance. read more

We've been going to the specific location on Durango for over 5 years because the service there is outstanding! Recently, we were there to purchase a new phone and turn in an old one and we had outstanding service from Gus, Diego, and Derrick. The team there goes out of their way to assist us in getting exactly what we need in a telephone as well as helping us to turn in our old one for credit. There are many choices for AT&T stores in Vegas and it's definitely worth going to the Durango location for top level service. read more

Did I plan on buying a new phone, no. Did the universe decide I needed a new phone, yes. I ended up here because I cracked the home button on my iPhone and I had already been contemplating purchasing a new one. When I walked in, I saw that there was a check-in screen but one of the employees has to check you in. I saw the wait wouldn't be too bad so I stayed. Unfortunately when they took my name, it didn't go through so my wait ended up being longer than anticipated. Luckily, a nice couple noticed I'd been waiting and allowed be their turn. Once it came time to meet with someone, Charles explained everything well. Informing me of the credit I could receive, how the credit worked and what my phone options were. He also let me know they had an accessories sales of Buy 2 Get 1 free which would cover a charger, cover and screen protector. While buying a phone feels like buying a car, the process overall wasn't too bad. I am someone who really likes the smaller phones so I was excited when a smaller IPhone option was available. My biggest concern was how the billing would al be done as I share a bill with my parents and don't want them paying any extra fees. Supposedly I am in the clear, so fingers crossed. Lesson learned though - if going to this store make an appointment. It seems as though that will ensure you aren't there for 2+ hours. read more

Ask for Mike hes amazing!!!! He told me about a promotion ending so i popped in and switched companies to be with AT&T. I always lose my chargers, but he sold me 3 super fast chargers! These are a blessing! Must get these! He recommended the s22 ultra and its a game changer compared to my last phone! read more

Representatives here are not very knowledgeable and lack enthusiasm. There was no rush to assist me when I walked into the door and no effort to resolve my inquiry. I had to leave and go to another store. read more

I want to give Store manager Kennedy and sales associate Loren 5 stars because they're both very helpful the 3 times I visited there to get my phone activated. They're patient and knowledgeable. Customer care on the other hand I give 1 star. The wait and hold time is ridiculous! They weren't able to help me either! They kept telling me to go back to the store. Spent over 3hrs on hold and on phone with customer care and they're didn't help me at all! I switched from Verizon because their customer service was horrible and wait times is really long also! If I continue to have issues with customer care customer services and long wait times, I'll leave AT&T and switch to T-Mobile. Heard their customer service is a lot better. I was without my phone for 2 days and customer care was telling me I'd be out of my phone another 2 days, so 4 days total without my phone! I'm losing money without my phone because of my business. I lost a lot due to no phone for 2 days! This 4 stars is for Kennedy and Loren at this location store. Thank you Kennedy & Loren! I'm not sure if I'm ready to recommend AT&T yet read more

Very helpful didn't have the phone we wanted in stock but took the time to help us find it at another store. Thank you!!

Reason for my visit: -Buy one iPhone get one iPhone free promotion -Add a new line to my plan I first called and spoke to Brycin. I told him what i was looking to do and made an appointment. I was very impressed with Brycin's honesty, knowledge, professionalism & customer service. From the minute i sat down till i walked out of those doors, he gave me 200% of his attention. He was very helpful in taking care of all my cell phone needs and educated me in the pros and cons of what he was offering. As a loyal customer of AT&T for over 15 years, I'm very pleased with my service and will recommend my family and friends to Brycin. UPDATED REVIEW FROM ABOVE On March 28, 2018 (above review) I was so happy with everything until this horrible situation unfolded and for some reason no one wants to help me with it. It seems they got the sale and don't want to help with the mistake someone did!!!! I'm very update with this location! I did the buy one get one free promo. Did everything I was told to qualify for it and months later find out it wasn't applied to my account. I called the 800 number and was told everything was fine and that they will escalate it. After 2 weeks I called back and was told, my request was denied and I have to go into the location. Went into this location and was working with the manager Christian. I explained the whole situation and he said he apologize and that it will get fixed and give him 5-7 days for him to escalate it. (3 weeks later) This issue is a still NOT solved. I've called and left messages and he hasn't returned my calls at all. THIS IS VERY UPSETTING, UNPROFESSIONAL, FRUSTRATING, MISLEADING & OVERALL HORRIBLE CUSTOMER SERVICE. I've been with AT&T for about 18 years and this is how they treat me! My bill went from about $100 to $250 due to a mistake they did at this location and they haven't fixed it!!!!!!! read more

AT&T Store - I got the iPhone X and got the iPhone 8 for my God son. 3/28/2018 - Mobile Phones Near Me - Las Vegas, Nevada

Great experience!! Loren(don't know if that's how you spell is name) He helped me today finish and close a major financial mistake i made two years ago with my account. He was patient, made sure he understood all the information before recommending his best option for me. He went and double checked previous promotions to make sure i won't encounter any hidden fees or cancellations. It was a very pleasant experience and I'll definitely be going back into this store in the future for any of my needs. read more

Went in today for a problem I was having with the return of my old phone via postal service. I could not get anyone at AT&T customer service to understand the Dilemma I was experiencing. I Spoke to Charles (store manager), that man spent 1 hour with me and customer service explaining the issue, he was able to explain the complexity I was trying to unravel with the postal service and AT&T. "Mission Accomplished" Charles listened to my problem, contacted the appropriate personnel to fix it. I left that store very happy. Thank you AT&T read more

I recently cracked the screen on my phone, so I came to this Durango location. Luckily I have insurance! Bryce helped me with the insurance claim and helped me pick out a new phone for my mommy's Christmas present ;D I thought he looked familiar and we realized he helped me a couple years back when I had water damage to my phone. Pro tip: Don't bring your phone with you on tough mudder for pics, even if you have the "waterproof" case. I won't name any brands :(( You don't have the sanity to take pics while you're doing it anyway. BESIDES THE POINT Bryce is very helpful, informative, patient, knowledgeable, sweet and he helped me every step of the way. Thank you for all your help and good luck with your promotion! read more

My wife wanted to upgrade her 6s to the 8, and this location had the Red iPhones so we popped over. Charles D. Helped us... He was a fantastic saleman...very professional & friendly. She was able to het her Red iPhone with no problems & Charles let us know about an iPad deal associated with her upgrade, so we added a new iPad, too! We are very happy with our purchase and the service we received. When it's time for me to upgrade to the X(10).. We'll be calling Charles again. read more

Anna deserves five stars! I just stopped in this location to upgrade to the new iPhone 13 pro which was sold out unfortunately but Anna helped me in ordering one! I had a ton of questions and some uncertainty and she was so wonderful and helpful as well as knowledgeable. When my new phone arrives I'm going to bring it back to Anna so she can help me set it up and pick out a cute case! I really appreciate her above and beyond customer service. read more

I just wanted to take a minute to acknowledge Sharnay Galvan who assisted me today with my Business Account setup with our IPad Pros and Apple Watches. She is definitely the best AT&T repressive that I have had to date. She was extremely patient and knowledgeable about everything that we needed completed. She went above and beyond our expectations. I will definitely be requesting her specifically in the future with all of our AT&T Business needs. Thank you for treating me like family! Christopher Garcia OTR/L CEO Nevada Rehab Specialists, LLC. read more

Excuse after excuse, no help just sitting on their phones careless. Also when I was inputting my pass code so they can log into my account, the employee had his eyes locked on my pin code, I noticed and tried to hide without making a big deal but the older man came off super shady! They whole crew feels like mom n pop. I would never walk in there again? Wasn't this corporate? Feels like shady mom n pop. read more

Let me preface this by saying I don't generally write reviews and the 5 stars is for the rep I dealt with not necessarily the store. I've been an At&t customer for 14 years. I've been in & out of At&t retail stores, resellers, etc more times than I can count. I've been on the phone with customer service, chat and text with customer service & I've had reps come to my home. Mike, who I think it's the manager at this location, is BY FAR the BEST I have ever had the pleasure to work with. Mike knows his stuff, he doesn't play games, doesn't try to force things that you don't need. Let me elaborate, I went in to trade in my Galaxy S9 for the S23. I was in and out, new phone in hand, fully set up in 20 minutes. He didn't try to sell me a bunch of stuff I don't need but he did offer me things that could be useful. My mother and sister were with me they opted to go to their local store and spent 2 hours doing the same thing I did in 20 minutes. Fast forward, I'm trying to get a number ported from Cricket to one of my at&t lines. Been at this for a month, several phone calls with port services, & a visit to the store, Mike didn't help me that time. Every time someone said okay this is done. I'd go home & it's not. So at this point, I'm fed up. I go to the store determined I'm not leaving until I have proof of functionality. Got to the store at 7:23, lucky me, Mike is working. I explain the situation, by 7:50 I'm leaving, issue 100% resolved! Mike did in less than 30 minutes what I had not been able to get done in 30 days! Mike is an asset to At&t he deserves a raise. But don't promote him, I need him to stay at my local store. read more

Staff couldn't be bothered to look up from their computer to acknowledge us. Waited 5 mins without any of the staff acknowledging us and walked out. read more

I don't throw around the phrase "bone stupid" very often - we all have our DUH days - but I wouldn't trust these guys to give me the correct time, let alone any other information. It's not that they're not friendly and professional here... they are, but I think it's because everyone who works here is a trained actor. Decent trained actors, too, because they've learned the script, but said script is out of date and not open to improvisation. I've been here twice. The first time I was treated nicely, but I quickly realized that the fine print of the ad that got me in the door wasn't what I wanted. (That's an AT&T problem - not the store's fault.) The second time, oh boy. My husband and I went in with his new, unlocked iPhone. Now, I know AT&T wishes we all had iPhones locked to them, but they should at least just be open to taking whatever money people are willing to try to give them. Besides, *my* phone walks the Green Mile with AT&T already, which I made clear right away, so they ought to sense that making me happy could pay off in the long term. Anyway, what we wanted was a prepaid SIM card for my husband to use in the States for a short time before he took the phone out of the country. International tourists had spoken all across the Internet about visiting the United States with their unlocked iPhones and sometimes getting such things at AT&T stores. Well, according to this store, that was just crazy talk. Oh, wait, never mind (after two employees pondered together), maybe it wasn't crazy-crazy talk, but we should keep in mind that as soon as we put in an AT&T SIM card, Mike's unlocked iPhone would be locked to AT&T (dramatic pause) FOR-EV-ER! *crash of imported Transylvanian thunder* Hold on. Wasn't one big attraction of an unlocked iPhone that you could swap out SIM cards as you traveled through different countries? "Yes, but then when you put the prepaid SIM in, it will lock your phone to AT&T." Luckily no one else was behind us at the front podium because - while everyone stayed very polite - I refused to let this drop. I just get all twitchy when I see people being paid to spout lies... mostly because I'm jealous and want that job, but also because it's just wrong. (And please know that I'm totally skipping the minutes lost where one of these two employees claimed she had been confused because we kept saying "home wireless network" when we meant "home wi-fi network.") Eventually Mike and I wore the remaining employee down to admitting that maybe unlocked iPhones didn't lock forever to the first SIM you put in them. Maybe. She wasn't sure because "unlocked iPhones are really new and nobody really knows how they work yet." (Indeed, "nobody" knows. It's a mystery. Someday, with enough funding, maybe scientists will be able to crack it. ARGH! At this point the unlocked 4s had been available for 6 weeks and had been available for pre-order a month before that. Six weeks isn't a lot of time for us ordinary customers, maybe, but it's enough time if it's a well-publicized product that is directly related to your job... or at least enough time to know better than to tell crazy lies about it.) We left, went down the street to T-Mobile, and had a prepaid SIM card in a matter of minutes. (With a better and cheaper plan than my monthly AT&T payment. No 3G, of course, but it made me think.) Bottom line: If I ever need something from an AT&T store, I'm going elsewhere. I don't mind funding the arts, but this troupe needs a new act. read more

AT&T Store - Mobile Phones Near Me - Las Vegas, Nevada

See all

Loren was great. I came in very mad as this was my 3rd AT&T store in a week. He was so calm and helpful. He FINALLY fixed my problems that were caused by another store. He sat with me and ensured everything worked before I left. 10/10 read more

Came into AT&T so upset that my phone stopped working. Brian Arellano has so much patience for me even though I wasn't being very nice. As he explained to me about the new phones, I suddenly calmed down. We sat down I purchased my phone, some extras and am now walking out of her HAPPY! Thank you Brian Arellano for being beyond amazing! read more

We were in your store Yesterday and Rachel took care of us. She was kind, patient and provided great customer service! She was simply wonderful to work with! read more

Terrible service, I went in on a Saturday night, and while I expected them to be busy, was never even acknowledged, after standing there for approx 5 minutes I walked out. I came back on a Wednesday afternoon, and was the only person in the store, had some questions about upgrading my line, Blake was clearly not interested in offering any assistance, he pulled my information up eventually, wasn't listening to the questions about paying off an upgrade and incorporating a new line that I was asking about, and rather than trying to find a solution said "I don't know what to tell you, it says it right there on the screen". I asked how I do make something work, his solution was wait another year, or pay approx $900. Pathetic read more

Desperate companies do desperate things. I pre-ordered my phones online and went to this location to pick them up and set up new service. The AT&T representative asked for the PIN number to my Sprint account. I didn't bring it with me because no one mentioned that I would need it. I called Sprint, they gave me my pin. The AT&T rep tried my PIN three times but their system wouldn't accept it. She advised me to go home and get the PIN then come back and try it again. Afraid that this was a sign of bad things to come, I said "Forget it! I don't want to set up service with AT&T anymore!" When I got home I called Sprint to check if something was wrong with my PIN. Sprint said they were no longer my carrier because AT&T now had control of my phone numbers. I insisted that I didn't authorize my phone service to be switched but Sprint refused to do anything until AT&T released my phone number. Apparently the AT&T rep had found a way to make my PIN work and was now holding my phone number hostage! I called AT&T and asked them to release my numbers but they refused, insisting the only way to fix the mistake was to go back to the actual store and have the manager do it in person, and only after she verified my driver's license. Like I don't already have enough things to do on my day off! Is AT&T so money hungry and desperate for business that they have to muscle people into signing up for their overpriced service? read more

Att has me in a cellular phone contract w them but won't accept credit card payments. I saved my banking info on auto pay which I didn't want to do but they wouldn't give me an option to pay w a card. Their automated system doesn't even work. Neither does their kiosk in the store/ after waiting an entire hour and a half while she chit chats w a customer listening to every single ring tone and looking at phone cases for 30 minutes nobody even asked me to see what I was there for to make a payment which would have took two minutes. Here I am headed to my swing shift on theee hours of sleep and my phone bill is still not paid. Att get ur shit together. Sent from my iPhone read more

There was a little bit of a wait, but that's to be expected this time of year. Not more than 10 minutes so not bad at all. I worked with Edward to upgrade my phone and he was super helpful and knowledgable. He never pressured me to purchase unnecessary things he asked what my needs were and we went from there! He did tell the deals that had going on. I would recommend this store, if the wait was only 10 minutes during the holiday season they are great in my book! read more

AT&T Store - Mobile Phones Near Me - Las Vegas, Nevada

GREAT SERVICE!! Jordan and his team did an astonishing job with helping me out today. We went in the store with a phone that was acting up and some questions. With this they went above and beyond to see what they could do with the phone and they figured out what was wrong. Also, they did a great job with answering our questions and hooked me up with some deals with Direct TV. Great customer service! Totally recommend to go to this AT&T instead of the Blue Diamond one. read more

I was having problems with my phone and tech support was not able to help over the phone. I decided to try the AT&T store. The store was very socially distance with sanitation supplies. Charles found the issue with my phone in less than a minute. AWESOME experience at this store. read more

Amazing customer service! An associate named Cory Smith helped me buy my Samsung Galaxy Note 20 Ultra 5G and it went fast and smooth. They have an offer for phone upgrades where if you trade in a phone that is worth $60, they will give you $1000 off the phone and I took the offer. Now instead of paying $48/mo for the Samsung Galaxy Note 20 Ultra 5G, I will now be paying $15/mo (Takes two to three billing cycles for it to take effect). Very professional and very helpful! read more

Horrible experience. Should never let your customer leave your store with their phone not working. If I tell you my phone has not been working for six hours and I physically show you it's not working and your responses is, "just be patient and let the network reset." I ask you to call Technical support and see if they can fix the issue and your response is, "they can't do anything for you, again you just have to wait until the phone starts working again." When I asked when the network will reset, I was told they have no idea. Horrible customer service read more

This store has awful customer service and unfriendly employees. I've been sitting here waiting to pay for a phone case for over half an hour. I will not be returning. If you want fast friendly service, find a new place to go. read more

Came here because someone had stolen my iphone4S the weekend before at Sedona Lounge GRRRRRRRR. I was ready to just use my upgrade and get an iPhone5 but I found out that I am not eligible for a full upgrade until July 11.. I'm only eligible for a partial one until then. BOOOO. I love the iphone but I am NOT paying $600 for it haha So my boyfriend was going to just let me use his upgrade but I felt bad so he ended up just giving me his iphone and using his upgrade to get himself a new phone. We were helped by JUNG who was awesome. Very chill dude who was very knowledgeable about all the plans and phones and answered all of our questions patiently. He gave us all our options and showed me how to delete all my info via icloud so that the thief wouldn't be able to get my info... Is it weird that the first thing I did when I found out my iphone was stolen was change my Yelp password??!?!? hahah My priorities are definitely in order ;ppp HOT TIP: They have a kiosk in here where you can pay for your cell phone bill~!!! read more

It's hard to rate a store like this, since a customer's experience relies entirely on the person that is assigned to work with them. Luckily for me, I was assisted by Richard, whom I can say it truly was a pleasure to work with. He was very friendly and personable, and never presented himself as a salesman. Richard was there to provide customer service. He was there to give me what I wanted and/or needed as an AT&T customer, which can be a rare experience. I came in with several questions regarding upgrade eligibility, ability to keep my current plans and pricing, and to ask for clarification on some questionable answers I've been given by employees at Best Buy. Richard was straightforward and able to answer my questions concisely. He was honest in working with me and made sure to offer me all the options available to me for my current plans, but he didn't push them on me; he simply informed me that they existed, and then we moved on. In the end I suppose this isn't really a 4-star review for AT&T, it's more of a 4-star review for Richard. If you end up at this store, he'll be your best bet to get you exactly what you need. read more

Yesterday I went in to get new service and was pleasantly surprised about how fast and easy it was! Corey was so awesome and so helpful! He made sure I got everything I needed and answered all my questions. He made my experience an easy thing to do! I'm happy with my choice to move to AT&T! When I get my home service I will be back to speak with Corey! read more

I have been too this particular store before never had problems or had too wait very long for service. The only times come here has been too upgrade my Iphone. It was about time again checked too see if qualified for the upgrade. I did! Yay! The service was awesome. I was greeted as soon walked in although went at odd time so only one other customer in the store. He never was pushy the whole time came too purchasing my new I5. I hate it when stores tell you need this attachment, or upgrade your plan or basically telling you need things that really don't. It came too few questions had with my new purchase answered all my questions throughly and professional. It made the whole experience much more enjoyable. I learned that they started buy back program with old Iphones. Lot like Best Buy you can get credit purchase phone covers or whatever like in the store. I spent little more then wanted since got the 32 but going through my 16 constantly on verge of overload. 32 is gift from heaven. The store itself the layout is same like any other AT&T store. It very clean and like way they display all the products they have too sell. Lots of room too browse and check out the products. Course like any car dealerships there are more then enough sales peeps around too hound you. It good experience would go back again. read more

My mom got what she came for, just a pay as you go plan for my uncle and it was quick & easy. The only complaint I have is the person who helped us, Chase, was rather rude, unsmiling, and he gave a little bit of an attitude to my mom, who kept asking questions because she was trying to clarify. Very irritating. read more

No point to stop in this store unless you want an iPhone or Samsung. They can't (or won't) help with a cell phone bill or changing your plan either. Cheers! read more

Gabriel Garcia was very professional patient and friendly , thank you for assisting us !

If ever there was a product of sales training aimed entirely toward the benefit of a company and not at all toward helping out the customer, the staff of this AT&T location are a golden example. This isn't going to be a particularly long review -- neither of my visits here have extended much beyond the initial gauntlet of "can I help you with anything?" followed by a bewildering avalanche of cluelessness, rigidity, and frustration. On my second and, I swear on my life, final visit here, I came seeking what I had read about online - the ability to purchase a prepaid AT&T sim card for use with my unlocked Iphone 4S before I left for several months in Australia. Three different employees were utterly unable to think outside of the AT&T contract box - they even thought that any prepaid sim would automatically lock your phone to the carrier. Really? Why would you go to the expense of buying an unlocked phone just for the privilege of having it locked the second you try to use it with anything? I'm not sure the people working here are actually stupid, they just don't have any real knowledge of cellular telephony outside the narrow scope of AT&T's domestic contracts. As such, they really aren't any better equipped to help out the customer than the average Joe on the streets who has no functional knowledge of phones. Unless you walk into the store and the first words out of your mouth are "Hi, I want to sign up for an AT&T contract", you're, frankly, better off searching the web or, better yet, driving around the corner to the T-Mobile store at Arroyo Crossing where the staff, apparently, are trained beyond the level or scripted sales-bots. read more