Did great work fixing my Pioneer receiver and direct-drive turntable. These folks know vintage.read more

Literally the only people I trust my equipment to. So honest, smart and passionate about what they…read moredo.

Stopped by here to grab a few things for our trip. The store was clean and well kept from what I…read morecould see. It was easy to find the items we needed. Prices seemed normal compared to our target at home. We used self checkout and it was all super easy. I appreciated having this option right on the strip. It was great to get into the AC.

Located on The Strip in Las Vegas, this Target has very non strip prices in here!!…read more This is definitely the place to go to get your essentials, without being overcharged. I walked here from Planet Hollywood, and it was definitely worth it. They are open late on the weekends, and the store isn't all that big, so I can see them running out of items. I was fortunate to find what I was looking for!!

Not very often I leave a review for a retail store, but Kash gave exceptional service and kept up…read morewith our goofiness! Appreciate your patience with us and thanks for helping us pick out our stuff.

Employees are incompetent and don't know their own products. They only want your money and don't…read morecare about your gaming experience. Purchased a wireless mouse from here. When I went to pay, the sales woman recommended I purchase the docking station and could do a bundle to save me a few bucks. She was just trying to upsell me and unfortunately succeeded. Turns out the docking station is incompatible with the mouse I bought. I was in Vegas for a vacation and can't return the docking station. Very disappointing

Mr Patrick is supaaaa! Nice! He's polite, respectful, and…read morehumble! He needs a damn raise! Thank you Mr Patrick for everything.

This is a tough review to write because until yesterday, I trusted Gadgetmates--especially…read moreJonas--completely. I've recommended them, defended them, and even did so in-store less than 24 hours before this went sideways. Then it fell apart. I dropped off my laptop at 2:30 p.m. for what I was told was a simple job: remove a RAID controller, copy data, and install a second SSD. I was promised it was "easy," that data transfer was the only real step, and that I'd have it back by 2 p.m. the next day. I was signed up for text updates--none came. At 5:45 p.m. that same day, I called to check in. I was told the transfer was "60-70% done." Two other people heard that call. The next day was a string of delays, missed calls, and vague updates. By 4:30 p.m.--well past the promised deadline--I finally learned the truth: no data had been transferred, no work had been done, and the laptop hadn't even been turned on. (Alienware logs don't lie.) Then came the real problem: Jonas. Instead of owning the failure, he pivoted to condescension and denial--telling me I "don't understand RAID," insisting no one promised a next-day turnaround, claiming my SSD was defective (it isn't), and denying statements multiple people heard firsthand. In short, the story changed, the facts didn't, and I was treated like the problem. Meanwhile, I can't get anyone to tell me my data was safe; I was panicking as any normal person would. I have backups, scattered across several drives and will take days to recover to 90% of what was on the laptop. I got the laptop back around 5 p.m., untouched until 3:30 that afternoon--hours after I was told work was already mostly complete. How do I know this? Because every powerup, every keystroke is logged by the laptop's security system. See shots below: One can see exactly when it was plugged in. Mistakes happen. I can deal with delays and mistakes. We're all human. What I don't tolerate is being misled, talked down to, and effectively called a liar when there's clear evidence otherwise, indicating precisely who did what and when. Curious isn't it, how some business project their own failings onto others, rather than just honestly owning the problem and making it right? That's how I manage my clients, anyway. Explain the failure, offer a solution, make it right, and everybody stays friendly. I'd never consider insulting a client; it cost a lot to gain them, and it's easily 30X more costly to lose one. Clients share experiences. Here, and elsewhere. And people trust those shares of personal experiences. shared on review sites. As I'll do on every review site I can find after the insults tossed at me. What a shame; my most trusted go-to gone means now finding their replacement.

Wonderful customer service. Returned a headset with a warranty. Waited about 10 minutes for them to…read morefind the product as it was the last one InStock. They also let us know it was on clearence and no longer being made, they are making a 2026 version hopefully this one lasts longer. Bf is a truck driver and depends on this headset for work.

I am a 79 year old senior citizen. I purchased a product from one of Best Buys third party…read moremerchants. The wrong portable air conditioner was delivered to my house. I contacted Best Buy and the merchant numerous times regarding the exchange of this item. Both parties gave me the option of returning this item to a local Las Vegas store. Neither would send me a return label. I got my neighbor and niece to package the air conditioner and place it in my car. Today at 8:04pm I arrived curbside at the Best Buy Store located in Lake Mead and Rainbow, went inside the store and requested assistance in getting the air conditioner into the store for a return and refund. After several attempts the clerk had difficulty processing the return. However, she was able to print a copy of the invoice from their computer. After several unsuccessful attempts she went and talked to her manager, Anthony. Anthony also had a problem processing my return because allegedly Best Buy's third party customer refused to allow him to return the item. Anthony then questioned me regarding the purchase. I let him see documents from my emails relating to this purchase. Additionally, I drugged that he review conversations online between me and various of his employees. Anthony located and read to me in front of several people the conversation disclosing Best Buy's customer service representative advising me that the fastest way for me to get the return processed was to bring it into the store. Of course, again I am a 79, year old recently widowed female. I've had two complete knee replacements and most of my shopping is done online accordingly. Anthony did not care, he advised me to take the air conditioner back home, reach out to Best Buy's third party merchant to obtain a return label. I repeatedly advised this man that I had talked to all parties involved and followed their advice by returning this item to a local store. I requested to speak to someone above Anthony and was told by him that there was no one above him. I therefore assume Anthony owns the local store. I left the air conditioner with Anthony, I have the invoice they printed from the store's computer and my next step is the BBB, thereafter the local Ombudsman for elder abuse and fraudulent advertising of items sold by them. I was advised via email when this item was shipped, approaching its arrival and the statement confirming its delivery to my home. This is an experience I would have never expected to receive from Best Buy. Amazon has numerous third party sellers and supports their customers with all returns. Anthony has my portable air conditioner, I have the invoice and BEST BUY HAS REFUSED TO ACCEPT THIS RETURN AND HAS NOT REFUNDED MY CARD.

Please be aware the "reviews" by people with one review and glowing praises, no profile…read morepicture......probably need to be taken with a grain of salt. This company is BAD NEWS. There is no way this place legitimately earned the 5 star reviews. PLEASE BE WARNED!! That said, the brothers who run this business are .....smooth. I was led to a pair of head phones that were SUPER comfortable and the sound quality was amazing. They pulled up the "Amazon headphones on sale(same headphones) for $499.00.....BUT WAIT!!! Yeah you get the picture. I bought them (half price of course because they are SO NICE), and the headphones I got when I got them home and tried them....were cheaply made and uncomfortable. I thought..."WTH , where are the comfy ones I had on?" I was there for an Animal Expo, and we were staying at the Flamingo...so we stumbled in to the "trap." Also included (because they are so nice) was a phone charger case. 250 dollars....but for you....blah blah. Phone charger case is ok....eh. Not worth the money as there are equal quality less expensive options. However at least they still work. My best friends charging phone case stopped worked a few days after she got home. She is still trying to get the $20.00 lifetime replacement charger. They "include" these plastic cards that are "warranty's"...but no where on their "website" will allow you to register. Buyer Beware. I expect more faceless positive reviews after I post this. My advice....stay away. Scammers.

I made a purchase here while visiting Las Vegas and was told I would receive a refund. The business…read moreprinted a receipt stating the refund was issued on March 26, 2026, but the credit was never actually processed back to my card. After waiting several business days with no refund, I had to file a dispute with my credit card company to recover my money. I recommend that other customers carefully review any charges and not rely on verbal refund promises. Keep all documentation.

Tl;dr: store experience fine, Geek Squad service TERRIBLE…read more Bought a TV from this store back in 2022. In-store experience was just fine, no complaints (and why this review includes two stars instead of just one). Fast forward to June 2026, and the TV stops working. We schedule a repair online with the Geek Squad, specify the purchase date of the TV and that it's no longer under warranty, pay the $130 service fee, and are scheduled for an agent to come out for the repair. Three weeks later, we have been rescheduled twice already, and just this afternoon I receive a call from a Best Buy CSR that they need to reschedule the appointment AGAIN. Each time, they can only reschedule for another week out. I get that this is just a TV, not exactly a life-or-death appliance, but this is still an unacceptable lack of service, especially when we've paid up front. Either find another agent to come out - you're Best Buy for heaven's sake, you can't reasonably tell me you only have one agent in the entirety of the Las Vegas valley - or just be honest that you're not up for repairing a four-year-old TV even if its owners are willing to pay out of pocket. Anyway, we'll be taking our repair money elsewhere, and would warn anyone buying from Best Buy to never rely on the Geek Squad for help since it is, apparently, nonexistent. What a shame.

Customer service was on point today. Went straight there to do an exchange and the asian guy at the…read morecounter seemed new so Andrea I believe her name was came over and assisted. Asian guy still was good and attentive, just didn't know how to enter the exchange. Andrea knew exactly how to make the exchange happen and now I'm happy with my new tv. S90F. Small line but the people there at the customer service counter along with Andrea, got it down fast and no one was leaving upset this time. Kudos to her.

Too much damage not worth what they are asking. A waste of time and energy. Workers are not…read morefriendly and open to question.

I've been going to the UNLV Surplus since my year staying in the dorms of UNLV in 2016. Since I…read morecould remember, the staff at UNLV Surplus Center has been awesome. This time around they went above and beyond for the high school juniors and seniors on my club football team. As an athlete this is a great place to get UNLV gear for the school year! S/o to Andrea the boss lady over there, she's amazing! I definitely recommend 5 's