this store work with there cusmters and helps them out all the time great people to go to get…read morehelp with your phones and laptops and more and there hard workers great mannes and very nice when talking to you i do says the best phone place i have been to i love how fast they work on your prombles and i do say to everyone i you want your stuff fixed right they are the ones to fo too

The BEST customer service! I went there thinking I had busted my screen. He showed me that it was…read morejust the glass screen protector. He could have taken advantage but did not! Thanks to my SIL for recommending this place. 10/10

Found these gentlemen on Google and they did not disappoint!! I am just leaving here with my…read morerepaired pbone! Customer service here is awesome. They answered phones promptly & provided timely updates. 10/10 would recommend & will return in the future!

I brought my samsung galaxy s10 plus to cell phone for less for a screen repair on a saturday…read more.Noone could hear me on my phone so i brought it back to them on wednesday.They fixed it then on Friday my screen was cracked. So i brought it back up there and they refused to fix it and pretty much said u must of dropped it i told them i didnt and noone uses my phone , they didnt care and pretty much told me i was screwed. It cost me 351.00 for my screen replacement for the same problem to happen. Good thing i put it on my credit card and filed a dispute, Cell phone for less has horrible customer service and stinks at fixing phones dont bring your phone there. No stars but i had to click one

This was the worst cellular phone service I have ever had. The store is a Verizon retailer, so I…read morewent to upgrade my iPhone to a newer model. My family has been on a Verizon plan for years and never had trouble with routine upgrades - until now. First, the customer service associate was not explaining the price of the phone clearly. There were many parameters as to how to get certain rebates/trade-in value, and the employee did not seem entirely clear on them himself. He became short and frustrated when my husband asked questions. Next, once we settled on a phone and price, we were told it would take a while to back up the old phone and restore the new one and that we could leave and come back to pick up the finished devices. Upon returning after about a half hour, we were told my old phone could not be erased because it had a "restriction passcode" on it. We have never set up such a passcode in all the years of having Verizon and Apple products. We tried each of our regular pins to no avail. The employee explained that the only way to restore the phone - and, thereby, the only way to get the "trade-in" discount - was to hook it up to a computer and erase it through iTunes. BUT this store does not have computers that have iTunes. So the employee offered to take my personal phone home with him to do this - which made me highly uncomfortable. I had my work laptop with me, so brought it in and hooked the phone up there, but the store's WiFi does not connect to computers - only mobile devices, we were told - so the employee used the hotspot on his personal device to connect my computer to the internet. This incredibly slow connection lent us a predicted finish time of over an hour, and we had already spent nearly two hours on this in the store. Ultimately the employee let me take home both the new phone and the old one and had us erase the old device and activate my new one at home. We returned the old device to the store and all seemed well, until 24 hours later when I realized I wasn't receiving text messages. A call to Verizon revealed that the SIM card on my old device had never been deactivated, so my texts were still going there, which resulted in another set of time spent on the phone with Verizon service to rectify that new issue. At the end of it all, our bill revealed that we were charged a $35 "service charge" - a charge covering essentially all the work we did ourselves, featuring a list that claimed the store employee set up my new phone, made sure everything was working, and taught me how to use FaceID, among other things, all of which happened in my own home. In fact, this employee never even looked at my new device once it was set up, let alone perform any "service" to back up the old phone and render this one useable. In the end, we have spent about six hours of time setting up this device. Had we bought the phone directly through Apple, as we've done in the past, it would have been a twenty-minute, in-store experience. I am the first of the members of my family plan to upgrade to the newer iPhone, and as each member moves to upgrade theirs I will assure that we will not be doing it at this location. I am disappointed in both the retail store and Verizon for the abysmal service on the purchase of a very expensive product and would strongly recommend all local consumers avoid this store

Do not come here. Do not come here…read more.. Don't come. There is absolutely no reason to not just go to the other actual Verizon store minutes away.

I placed an order for in store pickup; got the notification to come in and pick up my order by…read moreshowing my ID. Upon arrival, Jeff firstly said he would need to cancel half my order and re-process it in store, which makes zero sense. Next, he asked for my account PIN and then told me it was incorrect. Verizon customer care verified the PIN was correct and then even changed it as an attempt to resolve the issue. Jeff continued to claim the PIN was incorrect and refused to release my owned items. I'm currently in the store on the phone with Verizon and Jeff just told the rep and myself that he hopes we will just give up and leave. His version of "doing everything he can" was calling one person one time. Customer service is obviously not a concern here. Verizon should reconsider allowing their name on this store. Update: after being mocked, talked over, ignored, and disrespected for three hours, I did eventually give up and leave. The more I think about the experience, the odder the entire experience seems. Why was there only one person working there? Why was the one person who was all alone unable to do his job? Why did everyone else he called completely dismiss the whole situation? Why did Jeff continually say to me "it's not my problem"? This place is shady as hell. Everyone else who came in the store while I was there proceeded to participate with Jeff in making ignorant and hurtful comments about my child and me. Meanwhile, he "took care of" all of them with random discounts out of nowhere, while continuing to ignore his actual job. The one exception was a woman who came in asking if he could take a look at her battery. With no additional questions of any kind, he said to her "only thing I can do is sell you the new phone." I do regret not speaking up to let her know that she was being lied to and manipulated into making a potentially unnecessary purchase. Besides, what's with this dude meeting every concern with "I can't do anything" or "nothing I can do but..." Customer service is a world of how CAN we figure this out...not refusal to put forth even the slightest effort. Needless to say, do business with these people at your own risk.

I needed to update my phone and recently visited this store.. I honestly did not know what to…read moreexpect since it had been so long since I had done this.. The sales associate, Moe, greeted us and our wait was short. He was very knowledgeable and accomodating and explained everything in detail. He made the whole process easy and I just love my new phone! It was so nice to meet someone who loves their job and takes an interest in his customers .. Thanks again!

From the owner: Visit the T-Mobile store in Syracuse and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 4105 W Genesse St Space 2 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Great experience after a very frustrating day. My phone was on the older side, but Malik tried…read moreeverything possible to get it functioning again. In the end it was time for a new phone. He helped me get the best possible upgrade without costing me anything crazy. Super happy with the new phone and overall assistance by Malik. Definitely would recommend this store and employee. Thanks again.

In December 2025, I upgraded 2 phones on my plan. During out time in this Verizon store I was told…read moreabout a promotion for an IPad, and would have to pay the service for iPad for ONE YEAR. I explicitly asked several times, this is for one year. And told by the salesman, all I had to do was stop back in the store and ask for the IPad to be removed from my plan. I stopped into the store today 2/22/26 and was told the IPad was a 3 year plan and the service could not be removed from my plan. It's truly sad that salesman at this store use deceit to make their sales. I will not be doing my business there anymore. And would encourage anyone who frequents the Verizon Store on West Genesee St in Fairmount to use caution with their purchase.