Lulu was AMAZING!!!!! She helped my entire family upgrade our phones which was a tedious process…read morebecause there were 5 of us. She was so patient when helping us back up our old phones to our new devices. She was so sweet and made the experience so good. Thank you Lulu!!

Terrible management and customer service. I came in because I was sent from another store because…read moresomeone ordered me the wrong iPhone by mistake. Instead of taking care of me I had to pay more to get the correct phone I originally asked to be ordered. I was told nothing they could do. Manager was on a call so asked for his card and emailed him, heard nothing back. I didn't realize it was so hard to get good customer service these days.

I needed a fast iphone screen repair because microcenter sold the last screen they had even though…read morei made an appointment. It was done in 15 minutes and works great. Friendly service as well. Would recommend

From the owner: We can repair your devices less than 20 mins read more

This review is about the Verizon/Victra location inside of Park Meadows Mall…read more I needed to upgrade one of my iPhones, but had some questions, so I went to the Verizon/Victra location on the second floor of Park Meadows. Drew K. helped answer questions, provided phone and service options, and it was not a hard-sell experience. So, I upgraded both the phone and service. Since the phone had to be ordered, I received a call from Drew a week or two later. I went back on Halloween, only because there was an additional discount expiring that day on accessories, and Drew helped port all the information from my old phone to the new one. As I was waiting, he told me about his Halloween costume that he made on his own: a General Kenobi costume from The Clone Wars. I'm a big Star Wars geek, so I totally appreciated the conversation. Drew couldn't complete the trade-in deal in the store, but gave me specific instructions on how to do it so that I would receive full credit for the upgrade. I appreciate Drew's professionalism and attitude. It made the process go a lot more smoothly. Ask for Drew K if you want great service!

After getting a new iphone and later realizing that my phone number hadn't transferred, I spent…read morehours on talking with Verizon support staff by phone. They never resolved the issue properly. When I was visiting the Park Meadows mall area and near this store location, the store was recommended to me by a friend. I made an appointment and my issue was resolved by a staff member in about 2 minutes. I was very happy that it was so simply and easily fixed. This may be more of a reflection of the utter incompetence of the Verizon remote phone support.

Extremely easy to make an appointment if you just do a walk-in. They always make time and they're…read morealways accommodatable when things are changing. At least for me in the past.

I made an appointment a week prior, thinking that a semi-holiday during the week would be less…read morebusy. When we arrived, there were more employees than customers. It took a minute to be checked in. Another 5 minutes after the appointment time to have my technician come over. I ran the diagnostics they asked and made a back up prior. Another 5 minutes, they had my iPhone, ready to replace my battery. He said to return around noon. We returned a few minutes passed noon, took longer to check in. The technician that took my phone recognized us fortunately and he said he would let them know we were on site. A few minutes later, they were handing my phone to me with a new battery.

I've done business here before and it was great service, this is why I came back. I thought my…read morescreen was cracked again. It wasn't, just the screen protector. I didn't know that and wouldn't have known if Tom the owner was shady. He could have easily charged me for a new iPhone screen but let me know it was just the protector. His honesty , I can't even tell you how much that meant to me. He's such a GOOD person. His work is quick and professional as well as spot on. I recommend him and will never go to anyone else as long as he is doing business. Thank you Tom.

I contacted before hand to make sure I can walk in, he said yes. I think I waited less than 20…read moreminutes for the repair to be finished. Super quick! Fast, friendly and efficient. 8 months later and my phone still functions properly, no glitching or anything unusual. I highly recommend Wireless Image for replacing your broken phone screens. Happy I found this place via Yelp.

I had one of the worst experiences I've ever had with a retail store here. A couple of days ago, I…read morewas set up with what was supposed to be a free upgrade on a new line and phone. Fast forward to today, and I find out they actually added payments on multiple devices without telling me. When I went back to clear it up, the employee helping me was completely lost and admitted he didn't know what he was doing. I asked for the manager, but instead of helping, the manager blamed me for the situation and refused to correct it. When I mentioned I'd be leaving a review about the experience, the manager raised their voice at me and told me to leave the store. I've never been treated like that as a customer. I'll be reporting this to corporate, but in the meantime, I strongly recommend avoiding this location.

Stephanie was friendly and helpful. I came in on a slow afternoon and was helped promptly and…read moreefficiently. Had my questions answered and I was in and out in 15 minutes. Couldn't have been more efficient.

This is a very busy place, with steady customer traffic, appointments, and walk-ins. I had an…read moreappointment, fortunately, but still had a 90-minute window to get my phone battery replaced, and due to other customers' needs, I ended up being delayed by another hour. I was in a bind for a project, so I didn't mind the wait. The staff were friendly and kept me updated on the wait and delays as I hung out in the lobby for the extra hour. Since I had coverage through my cell phone carrier and was able to file a claim, I did not need to pay for a new battery. I was happy with the work done and will use uBreakiFix by Asurion again. Hopefully, I won't need to use them too soon in the future :)

Place is a scam. Paid $350 Nov 30, 2025 to replace a screen on an S24 Ultra. Out of nowhere on…read moreMarch 1, 2026 while sending a text the screen just went black and started showing green lines only. Took it to store and they looked at it and said the small "scractch" they see on bottom of screen makes them not liabale for anything and i would need to pay another $350 to replace screen. Photos of what the screen looks like. Dont see what "scratches" they are talking about.

I got my iPhone screen fixed here about a month or so ago. It was fine and they fixed it quickly…read morebut I noticed there was a tiny black dot on my screen after. Of course I didn't noticed it until I was in bed that night and I live too far away to bother making the trip back just to address the black dot. I thought I'd just live with it. I bought one of their pretty wood cases for my phone while I was there. The point of buying the case was to avoid breaking my screen again... ...Which brings me to yesterday. While in line to pay at a store I accidentally let my phone slip through my hand and it fell to the floor instead of my pocket, it's intended destination. Although it landed flat on its back, with a case on, I could see immediately that the screen was shattered. (Again. Just lovely,) But when I picked up the phone and saw that the fall actually broke the case too. So not only did the crappy case not protect my phone, it also didn't even survive. What's even the point? And now this morning. Seeing as how I can't really afford another replacement screen, and I wasn't left all that impressed by my first experience, I was just going to have a broken screen for awhile. But this morning, my stupid alarm went off and for the first time ever my phone vibrated itself off the edge of my bed. (I have a platform bed with a little bit of a lip where I usually set my phone to charge overnight. It's about 16 inches from the floor.) Welp. Now the screen is completely f#cked and unusable. I can't see the time or notifications. I certainly can't make calls out and I doubt very much I can receive calls because how can I answer my phone? In the end a new screen was okay except the Tiny Black Dot which was mildly distracting. But the case? Waste of money. Just absolutely worthless. Edit: I called the place before I got their message contacting me here. They did a great job of working with me to negotiate a price to fix my phone again. I bought a new case elsewhere that has a higher protective rating so I shouldn't have to fix it again. This new screen does not have the little black dot, it looks perfect. And they gave me a free screen protector too.

Fast and perfect. Fixed my cracked screen quickly. Affordable. Even got a glass Protector tooread more

Staff has no clue what customer service is. They were argumentative and unhelpful. I will never…read morestep foot in this location again.

Be prepared to wait and wait and wait at this location and then an employee might come up and ask…read moreyour name to be put on the waiting list, then it's time to wait again. When my name was finally called, they said they couldn't help me and that I would have to call customer service. That's like taking your call to the dealership for service and they say, we can't work on your car, you need to take it back to the factory.

Despite all the negative reviews I keep seeing, my personal experience with ZAGG has been great…read more Screen protectors on 2 Apple Watches, 2 iPads, and 2 iPhones. All holding up well, and multiple replacements on one iPhone went smoothly every time. The only reason I'm not giving five stars is that they've mixed up my order a couple of times, putting on a privacy screen instead of a clear one. Now repeat it twice just to be safe clear glass, not anti-spy.

Staff is immature and rude. One employee wearing a cowboy hat and sunglasses indoors was sitting on…read morehis phone ignoring the line of customers he had. Had an attitude when I tried to get his attention so I left.