guess nobody showed up for work - door and gate locked though all other information says "open". Unreliable when absolutely nobody shows up at all read more

Today I worked with Marina! Amazing and helpful and these peeps work so hard. Treat them right and they'll be there for you!

I dread going to the AT&T store because I know I'm going to end up there all day. But our advisor, Marina, was just so amazing! She made our experience easy and straightforward. The reason for my visit was to get a new phone for my daughter. They of course didn't have the phone in stock and so I had to order it which was going to be like almost a month until I would get it. However, Marina said that sometimes it can be much sooner, it just really depends on many factors. That made me feel better and she was right! I actually received the phone the following week. During our visit, Marina was very patient with both my hubby and me and helped us transfer data from one phone to the other. Hubby also ended up buying a new phone and some accessories. Thank you Marina for helping us and we only want to work with you in the future! read more

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Today I worked with Marina! Simply efficient kind and always helpful! Knowledgeable and made process easy!

don't get scam yo! they make it a hard time return if it doesn't work out. make sure double check on your money to get charges even tho they said, theirs free trail. read more

Extremely sleepy sales tactics. They tried to up charge on everything. It was the most ridiculous attempt at trying to take advantage of getting more sales. Came I. To get a new iPhone. The man insisted on us getting the 512GB after we told him numerous times we don't want it and told us we'd regret it if we didn't. Tried to sell us a third party phone repair person for the iPhone. The most confusing thing I've experienced at AT&T. Instead of paying of the phone the man told us to call a number and tell them "he sent us" and that it would be cheaper than just paying the phone off. A clear attempt to get commission off of a phone repair. Pretty pathetic guy that was working there. Extremely disappointed. He did not even advise us on anything that was important regarding the phone just rambling about other things he could sell us. I really want to what kind of operation is being run at this location and will be contacting management in regard to it because it is very suspicious. read more

Quite simply, the staff (Hispanic male) was rude and short with us. We were 15+ year phone service customers. Also, do not expect any accommodation on your phone costs. read more

Twice I've been to this store and twice it has been a complete waste of my time. No one there knows anything, anything you ask they say no I can't do it, what are you getting paid to be there for? Has anyone here ever been trained? If you don't like to help people, don't work in a customer centered job read more

After having a horrible experience with John at the Santa Monica store on Wilshire, I called MO at the Sepulveda store and he was so polite and helpful! I got the information quickly and it was simple . No negative blowback and hostile verbiage as dished out by the unfortunate employee John ! Thanks MO for answering and solving the issue I was having !! read more

I came here and the service was great! Darrian and Marina was very helpful! I'm glad I came to this store! Everything has been finished and very happy! read more

I clearly remember saying "no insurance" to the sales rep. But a $17 protect advantage tier 4 fee and AT&T NextUp phone upgrade feature at $6 per line (I had upgraded two lines) were added. It's partly my fault for not looking at the bill afterwards. Make sure to look at your phone bills every month! I will never go to this location again. read more

Marina was awesome! She went out of her way to explain other options for me when I asked about new iPhone shipments. Super great customer service. read more

I came into the store to get my iPad fixed. I was helped by Chris and I couldn't be happier with the service I received. He was very knowledgeable, informative, kind, and attentive. He knew exactly what I needed and I walked out with a bunch of accessories to keep my apple products safe. Shout out to Chris. Keep up the great customer service. I will definitely frequent this store more often for tech gear I need because of it. God bless you brother! read more

I should have listened to the reviews. Got here around 1pm on a Sunday. Over 11 customers in line, ONE person working the entire large store. Over an hour estimated wait. In the half hour I've been waiting so far I've seen multiple customers come in and leave angry due to the wait time and lack of employees. All because AT&T is too cheap and corrupt to hire more people. Guy working here seems nice and positive despite the obviously horrible situation, which indicates this is business as usual. Normally a store like this, of this size, would have 3 to 4 people working at it. Here we have 1. If you plan on coming here, call first. Though while I was here the one employee was too busy to answer the phone which kept ringing. Shame on you AT&T! read more

Please fix your Kiosk machine! It's been out of order for over a month already. What is the point of having that machine if it doesn't work. The store is always understaffed so to have that machine actually working makes it so much faster and easier when it comes to making payments! read more

I have been here for about 30min before I was greeted or checked in. Now with only 2 people working with chatty associates, this place is a nightmare. I want to hit Att after this fiasco. I hate this place!!!! read more

The 2 workers helping the one and only customer in the store took our names and made us wait 15 mins. We ask could some help us that was in the back. They were on break. (I get that part) but why does it take the 2 of you to ohh and Awww over the one customer telling g you about how cool his 85inch t.v. was? Can one of you break away for us to make a purchase of earphones, a plug? read more

AT&T Store - 2 workers helping one customer. WoW, we couldn't get a hello until we walk to them. I see why your rating at this location is low. - Mobile Phones Near Me - Los Angeles, California

I was in and out of the store with a brand new phone within 30 mins. Thanks to Erick, who gave me amazing customer service, the entire experience was quick and easy -- totally seamless. I would totally recommend this AT&T location read more

Cris at the front desk gave me a nice attitude and then refused to help me..... Said "looks like you have it all figured out" when I asked for him help. He refused to help me with my account, my phone, and update my SIM card I walked outside and wrote this review Thanks for not helping me forgive it out, now I'm on the phone with AT&T customer service read more

We visited this store a couple days ago to upgrade a phone on our family plan. Following the visit another line was added to our account without permission. The line had its own phone number and was an iPhone 12. Dorian was the one who helped us. We called customer service and they are unable to take the line off for a month so we will be charged for it. When I called the store to ask for help, I was told they could not help me and to call customer service. I asked when the manager was in and he said he was sick. It almost seemed like this happens regularly? Check your account after visiting this store read more

Caesar was the best sales rep I've ever had. So quick and to the point. He is a seasoned veteran who understands customer service. What a wonderful experience. I was in and out in 30 minutes. Appreciate you Caesar! read more

On September 14, 2023, at approximately 5:03PM, I spoke to the AT&T Fraud Dept explaining what transpired when we were disconnected and no one returned this loyal customer's call to follow up. Upon reviewing the AT&T fraud web site page, I lodged a complaint regarding the following encounter on September 9, 2023. I contacted AT&T because my landline stopped working--no dial tone--so, a technician was slated for a service call at my home on September 9, 2023 between 8am - 12 noon. I received several appointment reminders via text messages and phone calls. The technician arrived, fixed the problem and was in communication with his supervisor. The technician and supervisor stated that my landline was scheduled to be turned off Monday; unbeknownst to me. Following the technician's departure, I immediately called AT&T to correct the error and have my landline reinstated. While on a long hold, I received another call from a man who identified himself as an AT&T Representative who is standing at my front door wishing to speak to me regarding opportunities/incentives for this loyal customer. Initially, I thought he was the supervisor who had spoken to the technician earlier and following up with the service. The Integrated Solutions, AT&T Mobility Services was a pleasant young man wearing a navy AT&T logo polo shirt, ID badge with an iPad and AT&T van parked across the street. I was speechless and told him such because AT&T is notorious for being impersonal with ridiculous wait times, call centers in various foreign countries, calls transferred to different departments and/or dropped calls, that I was unable to fathom AT&T making unannounced house calls. Then, he requested my ID to run on his iPad for access to my account to list opportunities/incentives available to me. Due to my anxiety, I declined because, he already had my name, physical address, phone number; besides I was not expecting anyone else from AT&T coming to my home. He said he understood and went to the van to retrieve business cards which I directed him to place in my mail box. He also, stated not many people were familiar with this new innovative program reaching out to loyal customers offering opportunities/incentives not common in local stores or over the phone. This was quite a distressing experience. My advice/suggestion to AT&T, immediately change the protocols for this program to mandate scheduling appointments with these loyal customers just as is the practice for the technicians. No more unannounced home visits in this day and age of home invasions, scams, etc. Or better yet, communicate promotions via the standard methods i.e., USPS, emails, phone calls. Upon filing a complaint with the CPUC, I received a follow up call from the AT&T Office of the President which was not very fruitful. Basically stating that AT&T would continue their practice because there was insufficient complaints to alter this practice. So, I requested that AT&T make a notaton to never come to my home again unannounced which they said they would comply. read more

Beware, the employees at this store scammed me. I went to buy an iPhone as my old iPhone was 3G. The employee told me that I could get a new iPhone for free except that I would have to pay the sales tax. This was perplexing because sales tax doesn't have to be remitted on complimentary items, but whatever. I got the new phone and paid the "sales tax" via credit card. A week or so later I received my phone bill. There was a charge of $5.00 which would continue for 30 months for a total of $150.00 for the new phone. The AT&T billing representative said that I would have to go to the AT&T store personally and speak to a manager. I did so. The manager said that there was nothing he could do despite my having emails stating that the charge for the phone was 0. read more

Felt like a hassle the whole time I was there. My billing address was entered incorrectly, I had to add my own insurance after the fact despite asking for it, was not given or sent a copy of the contract...I'm returning the phone as soon as I can confirm VZ will take the number transfer read more

The employees always hide in the back and avoid customers . They also claim they don't have internet in their store . They try and send the customers away. Not great customer service . read more

If you'd like to throw away any "extra" money, and, more importantly, time - look no further! Your friendly AT&T store is here to help. You can most certainly find more pleasant ways to spend the two things we never have enough of (i.e. time and money), which is why I'm wiring this review. Here is my story. My dad is visiting from abroad. He is old fashioned. He has an old "dumb" phone that he likes. It has big buttons, you know. So he likes it. Hey, I don't judge! Because I'm a Californian. And also because I don't know what quirks I myself will have when I'm his age. So anyway. He wants to use his phone for the next three weeks. I come to this AT&T store to buy a prepaid sim card. I bring his phone and explain what I need. This nice lady is here to help. To "help." She charges me for the sim card, puts it in and assures me that it will work. Or not, she adds. If not, she says, the friendly AT&T customer service on the phone will help. Or I should come back to the store and she will help. You know what happens next, don't you. Perhaps this nice lady has helped you too. Let me fast forward to the part after the ever so frustrating phone call, when I come back to the store to get some help. Actually I think you know what happens next, too. Perhaps their lead helper or their store manager have helped you too. By "helped," I mean suggested buying another phone for $59.99+ (for three weeks!). So, basically, they both looked at the phone all over and pressed a bunch of buttons. Then they both confirmed two things I already knew. That the phone is old and that it has big buttons. Oh, and as an afterthought they added that it likely won't work with the sim card. Duh. Why didn't they tell me that the day before? Oh, they had their reasons... Then they smiled their friendliest, saddest "sorry, but we are not liable" smiles, and wished me a nice day. So, now I'm stuck with an activated AT&T card that is yet to be put in a phone that works with it. Can't say I trust anyone from AT&T to help with it. Guess what I did next? I went to a totally different store, and the very first thing they did is... said "Let's test that our sim card will work with your phone"!!! Then they took something called a "test sim card" and made sure it worked - before asking for my credit card! Word of advice: ask for a test sim card! And go to a different store where people know what they are talking about. read more

I had a network connection issue with my iPhone & Adrienne E and the store manager helped me out. Very courteous and helpful, and applied appropriate discount for me while I was there. I had to make an exchange on my Apple Watch, but they were pleasant as before, despite it was more work for them. They also have a huge free parking lot, which is always nice. Now that the ATT store in the little Santa Monica closed down, I recommend this place for your cell phone needs. Thank you!! read more

Mo provided fantastic customer service. He was willing to help us without being overly pushy about sales while actually addressing our issue. read more

So, I just got 1 month's free service!! Wooooot! That's $91.17 in my pocket bitches! In a nutshell, I was getting harassed by some psyho biatch who kept calling my number and leaving me messages calling me a W, H and C cuz she thought I was effen her man. Since, I'm most definitely not effen HER man and she was a psycho stalker, I called AT&T and asked that they put a block on blocked numbers so they couldnt go through on my cell. The guy told me it should work within 72 hrs. 4 days later, psycho bitch was STILL calling me! In a fury, I dialed up AT&T and demanded to know why the hell it still wasnt working. The lady informed me that they did NOT have this service. I was like WTF? So, she said since the idiot gave me the wrong information, she was gonna credit me a month's service! Today, I checked my bill online and it said $91.17 due. WTH? So, I rang up AT&T again and told the rep my story. She saw it on the notes and immediately credited my account. :P Yay! I got extra money to eat this month! No meat though! read more

In the two years since I bought my first iPhone, I've had multiple dealings with AT&T stores, AT&T customer service (phone), and Apple Stores. I love the phone, I hate the fact that it seems that these three entities all take turns passing the buck to the other two in order to exonerate themselves of the responsibility of fixing my problems. Until tonight. I was hanging with a friend after work, so on the other end of town, closer to this AT&T store than any other. Looked it up on Yelp and was surprised. Most AT&T stores are 2-2.5 stars... kind of standard... yet this one was 4 stars. Interesting. Wonder why. Though it took me ten minutes to get anyone on the phone (due to the phone tree, NOT failure of their staff to answer), as soon as I spoke to Eric, the manager, I started getting answers and not excuses. Frankly threw me off when he told me to come in and he'd 'take care of me' - I expected to drive there, get excuses and expensive solutions... so I was bit suspicious just because of my past experiences with AT&T. Except that I drove in, they were waiting for me, I got the M-Cell I needed (to make my IPhone work at my apartment) and pleasant conversation, as well as a few suggestions on how to save a few bucks on my contract. First time in my life I've left an AT&T store happier than I entered it. Everyone I dealt with in this store did a great job, and I'm driving across town to return here any time in the future when I have a need. And as an iPhone customer, I can't imagine that will be long... read more

In the last couple months, I've been to this location a couple times on a Saturday. Both times, the free parking lot had plenty of available spaces and the store was so empty that I was helped immediately. Really nice! The first time, Randall upgraded my iPhone 3 to a 4s, and then even helped me over the phone when I was having an issue transferring all my data over. Which I really appreciated! The second time, I came in search of a Mophie. As soon as I walked in, Anna helped me immediately. She got the one I needed and rang me up and I was in and out in less than ten minutes. Easy! After coming to this location, I don't see any reason to go to any other. Ample free parking, fast and helpful service, and super close to home. What else could I want?! read more

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Mo was so helpful and amazing. If you go to this location be sure to ask for him . He is the best

I had to wait over an hour and a half to get a new SIM card for my phone. They helped people out of the order that they had checked in. When it was finally my turn the person helping me suggested that I should call AT&T to activate the sim card. I said this is the least you can do for me and after 30 min she told me everything was fine. When I came home I realized all my settings was changed and I still had to call AT&T to set up the voicemail change the type of phone and service. This store and their employees waisted a few hours of my time. Unless you are friends with those working there choose another store and or another network. read more

AT&T Store - Mobile Phones Near Me - Los Angeles, California

After losing my phone on Saturday, my life has been hell and I was dreading going to AT&T to get a replacement. But Lo and behold, I ended up with 5 star service from Adrian! We pulled up to ample parking, and then only had a 5 minute wait until we were being helped! With the buy one get one free promotion on the iPhones (yes the X and the 8/8 Plus), I thought they'd be swamped with holiday gift purchasers. But they were adequately staffed with well trained employees that kept the customer line moving along. They had a great stock of iPhone 8's and we got the two we wanted along with all the accessories and had the phones up and running in less than 45 mins. Best new phone experience in years! read more

I wanted to add that while the manager had ordered his subordinate to keep me around wasting my time trying to sell me things I didn't want to hear about, I couldn't believe the conversation I heard from the salesman to my right telling a customer not to waste his time. The sales manager at this store considers it to be his kingdom and woe to any customers that want to be treated with respect. ATT corporate need to get their act together and get better help. read more

If you like to be ignored, and feel like nothing more than a piece furniture, spend some time in this store. If you're interested in being verbally abused you can then ask the female staffer (Anna) the person too busy to acknowledge you when you walked into the store, if she has a list. The question of a list seems to test her patience and she responds with an air of superiority, a look of utter contempt and a condescending response "everyone is too busy right now - there is no one who can help you right now". After another 10 minutes, the only other rep in the store, asks your name so he can put it on the list. My impression is there is no one working here that can help the pathetic non-existent customer service in this store. I think I'll just call on the phone next time... read more

Amazing experience at this wonderful store! My daughter lost her iPhone on vacation, I went in to buy a new phone. Jorge and the Manager, Adrian, provided excellent service, taking their time helping me, getting the right phone by checking our "use" history. They insisted on setting it all up for me before I left. Highly recommend this store fore outstanding customer service! Ruth read more

I had a very good experience here last week and want to get it on the record. Since the Westwood store is STILL closed I made an appointment at this location and didnt have to wait long. Employees acknowledge you the moment you walk in the door and provide comfortable seating. I brought in an old phone to get activated and it was done quickly and pleasantly without any hard sell to purchase something better My only suggestion is that more staff are needed since there are so many walk-in customers w/o appointments. read more

I got an upgrade from an I Phone 7 to a 2020 SE Dariin helped me and was very patient in transferring the data and contacts. If you go ask for him. My only issue is I needed my email set up and his manager came over and said it was an AOL issue which was nonsense. Luckily my daughters visited and they got it working in minutes read more

This is I terrible place to do business. I bought 4 iPhone 10- X before the Holliday's in late November. We have a business account and use them for work. One of the phones the screen separated down the entire length of phone. We took it back today and were basically told go take them to Apple the 30 day warranty is expired. I asked for a manager and the rude women salesperson told me why bother he will tell me the same thing. I spent over $5,500 on stupid iPhones and all I get is a rude Person telling me to basically get lost it's not there problem. So much for customer service. And I found out by my business account that they aren't even a true AT&T store, they're just a third party store. Steer clear of these clowns read more