I was overcharged on my bill, and I could never get through to T- Mobile during the day or evening…read more I went to this T-Mobile store, and a wonderful manager named Rene really helped me. He was courteous, patient, listened to my problem, and very quickly came up with a solution. He was efficient, and I was very grateful for his help, and the fact that I was taken care of in a very timely fashion. Thank you, Rene!

Always have a great experience at this location. The staff is super friendly and helpful. Shout out…read moreto the manager Carlos for helping me with a couple of devices that were out of stock online and in his store, he went above and beyond to help me and was great with communicating with me every step of the way

Don't go to this AT&T: Victor tried to upsell us so hard it was awkward and we left…read more Upon arrival, i made it clear we just wanted a trade in. He said we would HAVE to pay extra - No way around it -- super salesy pushy and we left because we didn't trust him. Glad I trusted my gut because we went to the AT&T at 2333 S Sepulveda Blvd and it was a 15 min exchange without a single pitch to pay extra. Smooth, real and how it should have went the first time.

Cesar the new store manager was so helpful, professional and patient…read more I really appreciate him helping me figure out what my problem was with my Netgear device. I thought I would have to replace it. Yet with some troubleshooting Cesar found out it was just the charger. It made the process simple and seamless. Plus I had a few more issues that he resolved quickly. Yet verses when I called the 800# - I just got the run around. No drama just professionalism with Cesar. So grateful for people like Cesar! Thank you!

Just went to Verizon on Washington that's... Mikey help me…read moremirror my phone from my old phone to the new iPhone 17 Mikey gave great customer service. I feel very confident walking out of the store. I'm coming here for years always I'm doing five star today with no exception.

They take 3 hour lunches at this store. Nobody is ever available, avoid…read more.. They want more words, they want more words

I walked in and there were two employees working. No one bothered to even look up. I was third in…read moreline and one of the employees went into the back and left one person on the floor. With 4 customers waiting to be helped. After 20 minutes I walked out. I love right across the street from this store but I will never go back again. The AT&T at 2333 Sepulveda is far superior. I'll go there. Hopefully, you'll get a new manager.

TLTR: GO TO ALEX! He has 5+ years of experience. He is communicative, understanding, a team player,…read moreand helpful. Black Friday week, T-Mobile had a great promotion. Decided to move my account from AT&T to T-Mobile to get that promotion. I arrived Wednesday around 5pm. I first arrived just to see what promotions were available. I was greeted by a store associate (which would later learn she was only 4 months on the job and created a hassle with my situation). I began the process to transfer my line and get a new phone. ALEX took over my situation and he was completely the whole reason why I continued this with this transfer. He was there until CLOSING to make sure we had a good start to continue the following day. Arrived Friday (Thursday was Thanksgiving and they were closed). The first woman who assisted me continued to where Alex left off. She asked for a receipt that she gave to me that had the numbers for the specific individual. I thought this was necessary to continue and I went to two of my homes to try to fine this paper - took 1 hour of my time. I was unable to locate it and headed back to the store to see if there is a way around it. This is when ALEX noticed me and picked up my "case", HE WAS ABLE TO FIND THAT INFORMATION IN SECONDS. This showed how experienced he is. He took care of everything and stuck with me for HOURS until everything was taken care of. He also was assisting his coworkers - multi-tasking without a hitch! ALEX is the best! Thank you so much!

Surprised by the other reviews. Most seamless AT&T phone experience I've maybe ever had. Other AT&T…read morestores felt very scammy and I was told many different things at different prices at other stores however, Milton at this one made up upgrading my iPhone, so easy and straightforward no hidden fees or small print kind of stuff. I majorly appreciate how honest and easy he made it. Was there and out the door with a new phone within 30 minutes after back and forth at 3 other locations. Thanks Milton!!!

guess nobody showed up for work - door and gate locked though all other information says "open"…read more Unreliable when absolutely nobody shows up at all

Bought a brand new PC and had an issue with the HDMI so I came in for an exchange. I worked with…read moreJose and got to talking about the kind of things I would use the PC for and he began to recommend other PC's better equipped for my needs. As someone who is brand new to the world of PC's, I very much appreciated the thorough explanation of the different parts and what's used for what. I ended up buying a much better PC and don't regret a thing. Excellent customer service! Will definitely be returning.

This Best Buy in Culver City is a nice one. It is spacious, has a decent (not great) selection and…read moresuper nice sales people. We have bought from them quite a lot and have never had a problem with returns or any purchase. They are super nice. Their selection of All In One desk computers is not great, but they have more than some. And the salespeople are trained and know what they are selling. They take their time with every customer. The place is spotless and their prices are usually the best in town. When you walk in you are greeted and it does not take long to get help. I would give them a 5 but their Geek Squad is not the best and I can't recommend them. I am sure they are great for simple things. They are nice, but trying to reach them on the phone is next to impossible. I will keep going to this Best Buy.

Amazing. These guys are more than accommodating, really awesome how fast my phone was ready. I…read moremissed multiple appointments for weeks and finally dropped it off they waited way after closing for me to get there and got everything in the system and like they said it was ready the next morning at 11....even though I picked my phone up 4 days later lol thanks guys!!

Okay where have I been? You no longer have to live with a cracked cell phone if you have been…read morepaying that life long cell phone insurance like I have. It covers cracked screens now. And when you file your claim this lovely CPR business is a place you can go. The customer service was top notch! I made an appointment and they were ready for me. The whole repair took about 40 minutes. At the end of the service I was offered a screen protector that has a price tag of $40. It's a nice glass one and best part it comes with a REAL warranty. So if you crack it, just go back and get a replacement protector. But from the quality, it doesn't seem you will be making many visits to utilize the warranty. Pro tip: schedule this service around lunch time and go to the restaurant across the street for yummy eats while you wait.

Fernando is a magician. Everyone else told me the phone could not be fixed and I wasn't even…read morelooking for my phone to be fixed. I was just looking for data recovery. Well, I got data recovery and what looks like a brand new phone! My phone was cracked and broken before I ruined it when it fell in the hot tub but now I have a restored fully functioning phone that several others, including Apple said could not be fixed. I highly recommend Fernando for any of your cell phone repair needs.

Great price quick repairs…read more Excellent service Five stars Will come back, refer, and thank you so much !

This review has nothing to do with Phone Verizon customer care--they suck. This is about this one…read morestore in Culver City, in the Target shopping area on Jefferson. My phone needed to be replaced. I did my research and decided what I wanted. I walked in and got lucky with the most wonderful salesman. His photo is below. Wait for him to take care of you. He went through all the features of my new phone and put everything from the phone I was tossing into the new one. All of my photos, everything. I told him I was not good with phones and had little understanding so I wanted him to do it all, even put my wallpaper back on. He was patient and kind and explained things to me more than once and then showed me. He suggested other apps I should download and did that for me as well. He did everything I asked and more. I wanted earbuds--know nothing about them and he showed me how to use them, what would be best for me and I bought them. I also bought everything else he thought I would need and I love my new case. He was so nice and paid attention to me, not my know it all husband. He helped me. He was so great. He is the only way I will deal with again, so give the guy a raise. I wish I could recall his names, but I forgot. But he is adorable. He spent over an hour with me and never rushed me when he saw I was confused. He spent over an hour with me and never rushed me when he saw I was confused.

This Version in Culver City on Jefferson is great. We had the best service…read more I am not bright when it comes to phones and mine just stopped working. We went to this Verizon and I am so glad we did. They had a great selection of phone and everything you need to go with a phone. We did not have to wait long and the nicest salesperson helped me. I told him he would be doing a lot because I knew little. He spent an hour with me. He got my phone working, was able to take everything off the dead phone. My photos were restored and he showed me new apps I would want and need for the moved stuff. If he helped me get the wallpaper I had back on to the new phone. When I left I had a working phone that I was able to use right away and I was able to figure out what I needed to know. I was so lucky to find this salesman.

Went bc I needed help and oh boy did I get amazing assistance. Ross helped me out and was top…read morenotch, kind, and gave me a great price for the service I needed.

Met the owner, Ojen, at a Conference. He's friendly, helpful and knows his stuff. He's set up for…read moreall kinds of iPhones, and Androids, too. Sorry I didn't snap a pic of his table, but it was nicely displayed. He didn't know me from Adam, but Ojen comes across as sincere and empathetic. Of course, everyone cracks the outer casing on their phones on occasion, and that includes me. I've had mine fixed a couple times before, and have been satisfied. The difference with Ojen is that he comes to you. In this case, we met at Tech Conference. But, typically, he'll come to you - wherever you are. His prices are competitive, and he does good work. My phone is back to looking 100% good. Glad I ran into him, and would definitely recommend Ojen. Oh, and his business card is really cool - it's a fun take on his business.