I cannot recommend Shawn Pak at Image Wireless Inc. highly enough. I walked in facing a series of frustrating issues with my iPhone and was fully prepared to spend $1,200 on a brand-new device just to be done with it. Instead, Shawn took the time to truly listen to my concerns. He expertly repaired my charging port, performed a deep cleanup to free up 60 GB of storage space, and completely reorganized my phone to ensure it runs like new. What truly sets Shawn apart, however, is his approach. He didn't just fix the technical problems; he took the time to teach me how to manage my phone properly moving forward. He demonstrated incredible patience and kindness throughout the entire process. It is rare to find someone so knowledgeable who genuinely cares about helping the customer rather than just upselling them. If you are having issues with your device, do not go anywhere else. Shawn is a master of his craft and a professional in every sense of the word. Thank you, Shawn, for saving me a fortune and for the excellent service! read more

Image Wireless - Mobile Phones Near Me - Los Angeles, California

Shawn's amazing, Shawn's friendly, he knows his business extremely well as he took care of ALL my needs. I recommend him highly highly highly!! Highly professional. He has been in business for 35 years and he knows how to make everyone happy with not only doing things but teaching you about them. I was able to get my Gmail, AOL and Apple ID updated and also had my phone organized and cleaned and walked out up-to-date and a big smile Priceless and great to know!! read more

Image Wireless - The best cell phone guy ever!! - Mobile Phones Near Me - Los Angeles, California

When it comes to getting the job done, right I'm always coming to Image Wireless Inc. where Shawn is always there ready to make things right? I highly recommend when you want things done right with your mobile phone or Computer service needs, this is the place without a doubt. Whether I'm traveling internationally or at home here, I know my mobile phone issues are always resolved knowing Shawn! Simply one word, THE BEST!! read more

Image Wireless - Having my iPhone 17 Pro Max, fixed up by Shawn - Mobile Phones Near Me - Los Angeles, California

I had an amazing experience with Shawn Pak at Image Wireless! He went absolutely above and beyond to help me transfer my number to a new service provider. It was a stressful process, but he was completely relentless and refused to give up until it was fully taken care of. On top of fixing my service, he took the time to update my phone and showed me some incredible tips and features I never even knew existed. If you need help with your phone, definitely ask for Shawn. His customer service is top-notch! read more

I recently visited to get help with my iPhone 17 Pro Max, and I cannot recommend Shawn Pak's service enough. After struggling to find help at other stores, Sean went above and beyond to assist me. He did an incredible job setting up a high-quality privacy screen protector and fitted my phone with a great new protective case. Beyond the hardware, he was patient and thorough in helping me get my phone updated and took the time to teach me several useful features that I wasn't aware of. His kindness, expertise, and willingness to actually take the time to help truly set him apart. If you need any assistance with your device, I highly recommend seeking him out--he provides the kind of personalized, attentive service that is rare to find these days. Thank you again, Sean! read more

Image Wireless - Mobile Phones Near Me - Los Angeles, California

Living with a disability can present daily challenges, but having Sean in our lives has made everything so much easier. For the past 25 years, he has been our go-to person for every cellular and technical need, handling everything from A to Z with unmatched expertise. What sets Sean apart is his integrity; I trust him completely with my passwords, my bank accounts, and my most personal information. He is a truly one-of-a-kind person--kind, reliable, and profoundly trustworthy. Knowing that Sean is always there whenever we run into a problem gives us incredible peace of mind. We always rest easy knowing we are in such good hands. Thank you, Sean, for your unwavering support and for everything you do for us!! read more

Image Wireless - Shawn is truly the BEST!! - Mobile Phones Near Me - Los Angeles, California

I had an incredible experience with Mr. Shawn Pak at Image Wireless Inc. He updated my phone, organized all my apps so everything is easy to find, and most importantly, helped me cancel a bunch of hidden subscriptions I didn't even know I was paying for. He saved me a ton of money! The service, kindness, and mindset here is absolutely priceless. If you need help with your phone, go see Shawn--he is the best! read more

Image Wireless - Mobile Phones Near Me - Los Angeles, California

I had an incredible experience with Sean at Image Wireless! He helped me organize my phone, update my software, and took the time to teach me all the amazing functionalities of my iPhone. I was completely blown away by all the different features and options my phone had that I never even knew existed. Sean has an incredibly kind demeanor and a patient, friendly teaching style that made the whole process easy and enjoyable. If you need cell phone repairs, software updates, or just want to actually understand how to use your device, go see Sean. His service is unmatched! read more

Image Wireless - Me with my new phone and very happy that all my information is organized and up-to-date - Mobile Phones Near Me - Los Angeles, California

Outstanding service! Shawn Pak was absolutely incredible. I was completely out of storage, and he managed to clear up a massive 40 GB of space on my phone, got it fully updated, and took the time to teach me features I didn't even know existed. Honestly, no other place would have sat down and done that for me. I am so grateful for his knowledge, kindness, and patience. If you need help with your tech, ask for Shawn! read more

I had the greatest experience coming to image Wireless as Sean helped me set up my brand new Samsung s26 Ultra. The service of helping me activated and transferring my content from one phone to the other was priceless. Sean is extremely knowledgeable patient and kind as he helped me organize my phone organized all my username and passwords for my apps and emails that I can be able to have knowledge of my username and passwords. I'm extremely grateful that he taught me and assisted me from a to z. I highly recommend Sean for your phone service needs as he is the best!! read more

Image Wireless - Mobile Phones Near Me - Los Angeles, California

My Samsung got ran over by a car and was completely destroyed. I went to Verizon first, but they told me there was nothing they could do to save my data and left me totally stuck. Someone recommended I try Image Wireless instead, and I'm so glad they did. Sean was an absolute lifesaver. He managed to recover my entire database, including all my photos, contacts, and old text messages that I thought were gone forever. He also took the time to set up my emails and get everything organized on my new phone. If you need help with your phone, go see Sean--he actually cares and gets the job done! read more

Image Wireless - my phone fully recovered with all my data - Mobile Phones Near Me - Los Angeles, California

My iPhone was literally run over by half a dozen cars. Apple took one look at it and told me it was completely dead and not even worth trying to fix. They wanted me to drop $1,200 on a brand new phone. I took it to Shawn at Image Wireless, and this man worked straight magic. In less than two hours, he replaced the screen, the housing, and gave it a new battery. No annoying upsells, no BS. My phone is working good as brand new, and I saved a massive amount of money. Shawn is hands down the best in the business! If your phone is trashed, take it here first. read more

Image Wireless - My repaired phone back in my hands as good as new - Mobile Phones Near Me - Los Angeles, California

I recently visited Image Wireless for help with my iPhone, and I couldn't be happier with the experience. I was having a lot of trouble with my apps--they were unorganized, and I was constantly struggling to find what I needed. Sean completely transformed my experience. He didn't just fix the issue; he took the time to patiently explain and teach me how to keep everything organized moving forward. His kindness, thoughtfulness, and expertise are truly beyond expectations. It is rare to find someone who cares so much about helping their customers feel comfortable and confident with their devices. If you are looking for top-notch service and a genuinely helpful hand, I highly recommend asking for Sean at Image Wireless. He is the best! read more

Image Wireless - Mobile Phones Near Me - Los Angeles, California

I had the absolute pleasure of working with Sean at Image Wireless, and I cannot recommend him enough. He was incredibly kind and extremely helpful in setting up and activating my new Samsung phone. ​Most importantly, Sean took the time to teach me the actual functionality of the phone. His wisdom, knowledge, and genuine kindness far surpass any other place I have ever been to. If you need a new phone or help with your current one, do yourself a favor and see Sean. I highly recommend everyone come to Image Wireless! read more

Image Wireless - Mobile Phones Near Me - Los Angeles, California

Shawn at Image Wireless is the best! Helped me get my Samsung watch connected today with zero issues. He also had all the right accessories (cases and screen protectors) ready to go for my phone. Walked out completely satisfied. 10/10 service! read more

Image Wireless - Me extre.\nMely Extremely happy taking care of all my phone needs at image wireless - Mobile Phones Near Me - Los Angeles, California

Being in the plumbing business for over 25 years I am so grateful to these guys that without my phone I would not be able to receive calls and do my business and stay on top of my projects. Every time I have an issue they have always been there for me as the most reliable trustworthy people to always keep me online so I can do my business receive calls and have my sanity!!! As accidents happen I dropped my phone and the screen shattered and I could not answer calls and be able to do anything but coming to image wireless I was quickly put back on track without wasting time trying to figure out anything or being price gouge because I'm in desperate need of help. Coming to image wireless I have faith of always being taken care of without getting price gouged because I'm in desperate need and help. They are knowledgeable and dependable and trustworthy read more

Image Wireless - Mobile Phones Near Me - Los Angeles, California

I had an outstanding experience at Image Wireless thanks to Sean Pac. He went above and beyond to help me find the perfect phone case and an amazing MagSafe wallet. Not only was he helpful with the accessories, but he also took the time to organize my phone and update the software, all free of charge. It is rare to find a sales representative who truly cares about their clients and provides such high-quality service. I highly recommend asking for Sean if you visit this location!" read more

"I had a stressful situation where my phone was compromised, and I walked into Image Wireless really worried. Shawn Pak greeted me immediately and was an absolute lifesaver. He took the time to remove the virus and went through my entire device to make sure everything was secure and running perfectly. I really appreciated his quick help and professionalism--he turned a bad day around. Highly recommend seeing him if you need help!" read more

I am beyond grateful and amazed by the expertise and knowledge that image wireless and the employees, Shawn And Marlon, who assisted me in recovering all my contacts messages and photos from my phone that was accidentally ran over by several cars by me, leaving it on top of the roof of my car. I was able to get a new phone, set it up with my service provider and restore my phone like it never happened or Apple. I went to looked at me and said it was impossible and I was able to do it all with the help of image wireless. I strongly recommend anyone with any phone or computer problems to come here as they are very knowledgeable and experienced after 35 years of being in business. Unlike most places, they are a part of the community and here to help without price gouging and helping someone that's in need of help!! read more

Image Wireless - Mobile Phones Near Me - Los Angeles, California

I had a very helpful and efficient experience! Shawn is awesome and took the time to help me clear so much of my extra storage. They did an amazing job and will for sure be my go to for all my technology needs! And there is a super cute dog!!! read more

Image Wireless - Mobile Phones Near Me - Los Angeles, California

I highly recommend every one who is looking to repair their phone or computer to come here as I came in after getting quoted crazy prices for my MacBook screen replacement. Instead of paying way more than what other places quoted like up to 30% more and waiting up to a full week to get my Mac Book repaired, I had my laptop back within two hours at an affordable price. The speed alone was a game changer it saved me from being without my laptop during a busy time when I needed it for school. Not only was the service fast, but the price was also unbeatable here at Image Wireless unlike the crazy prices I got quotes at 4 other shops, but here I was able to get the work done at a fraction of the cost. The staff explained everything clearly and didn't try to upsell me unnecessary repairs. From the time I walked in I was greeted with a smile and Shawn explained everything to me. It felt like he cared about the repair instead of just trying to sell me something. This is my new go to repair shop and is perfect for a student like me. They helped me out when I couldn't afford a loss of time and work from my computer and had affordable rates. I'll definitely be coming back if I ever need another repair, and I'll be recommending them to everyone I know read more

Image Wireless - Mobile Phones Near Me - Los Angeles, California

Honesty + integrity + generosity + great service -- they repaired my iPhone SE with a loose lighting charge port issue within 45 minutes and it's working perfectly now. Not only that, they took care of some issues with my wife's iPhone while fixing my iPhone. read more

I came into Image Wireless today with a Iphone 16 Pro Max that I accidentally left on top of the car and drove away and came back to find it shattered to pieces that I thought in 1 million years it could not be fixed. Within less than two hours, these amazing guys were able to put a new screen on for me repair the back broken glass and make my phone like new again. I am so grateful as all my personal contacts and my pictures that I had saved that I did not have an iCloud still intact and saved! These people really know what they are doing and I strongly recommend anyone who has problems with their phones to come here as they will read more

Image Wireless - The IPhone that had been shattered and destroyed - Mobile Phones Near Me - Los Angeles, California

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Amazed and astonished of how knowledgeable these guys at Image Wireless are, as I spent over 2 1/2 hours at the Verizon store on Wilshire and Normandy. The rep at the Verizon store could not help me change my Apple ID password and could not help me transfer my information to my new phone where I was recommended to come to Image Wireless Inc. by a friend . When I came in I was greeted with a smile and assisted right away with updating my password, transferring my data to my new phone and knowing what to do without any hesitation or doubts. If you're looking for someone professional, who can be there for you, these guys are the best. Thank you, Shawn as I really appreciate the amazing knowledge, and support. Even though my data synchronization took more than four hours, I was not left out in the dark of what was happening as my email passwords were updated, my Apple ID was updated and step-by-step not just doing it but showing me how to do it and understand it and teaching me was priceless. I highly recommend anyone with any phone or computer related issues to come to Image Wireless, as 35 years of knowledge is up and beyond the expectations and I couldn't be any happier. read more

Image Wireless - Mobile Phones Near Me - Los Angeles, California

I came to Emergency Mobile Technicians with an iPhone that had both a broken screen and a disabled lockout from too many incorrect passcode attempts. I was in a complete panic because all of my important data was stuck on the device. Sean immediately put me at ease--he not only fixed the phone but also carefully walked me through every step of the process so I understood what was happening. What impressed me most was how much extra effort Sean put in. After repairing the phone, he shared a ton of useful tips and tricks, including how to update the software in a way that let me override the disable issue. It felt less like a repair transaction and more like a lesson in how to actually manage and protect my device going forward. Sean truly went above and beyond--he literally saved my life by recovering my data and giving me the tools to keep my phone in good shape. I wish I could give more than 5 stars because the service, knowledge, and care he provided were outstanding. If you're in an emergency with your phone, this is the place to go. read more

Shawn multitasks like nobody's business. I was visiting LA from out of state and experiencing an iPad emergency. My local friend recommended Image Wireless. As people entered and left the shop Shawn juggled several requests at once and located a keyboard for my older-model iPad. He had me sit and try it out to make sure I was happy with it, then gave me a good price. Very happy with the service and fair price. read more

Recently, I noticed my iPhone 11 wasn't capturing photos as sharply as it used to. So, I searched Yelp for a phone lab and connected with Shawn, who promptly responded. I drove to his shop the same day. Shawn not only tested my phone but also helped clear some space. Upon inspection, he identified two black spots, indicating an issue with the lens or camera. Initially, we changed the lens, but the photo quality remained poor. So, I decided to switch the camera. In 30 minutes, Shawn had my phone ready with a new camera, and I even grabbed a new screen protector. Bonus: there's free parking for the first two hours in the lot right across from the store. There are plenty of things to do here while you wait; I walked to Sharetea to get a cold milk tea. All in all, excellent customer service! read more

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Pros: Honest, skilled, and friendly repairers who will go above and beyond to source niche parts and charge you a fair price. When the replacement part they originally installed didn't work like it was supposed to, they searched the globe for an OEM part and put it in at cost. Cons: You can expect to be in the shop for a while, like over an hour even for a device drop off. You should also be sure to have your entire phone backed up yourself with back-up 2 factor authentication methods for all your accounts as the Android backup system they use does not make a complete image, so you will lose app data. read more

They are manipulative and took advantage of me here :(( the guy was nice but could tell that I was in dire need of a charger (my phone was going to die and I had no way of getting home) so he picked out the most expensive charger he had and it cost me over $50 for simple iPhone charger. I didn't realize, paid and then looked at my receipt. I went back in immediately to ask if I could return it or exchange for a cheaper one and he told me no, all sales are final. This makes me sad, they seemed nice but definitely just want your money. read more

Fair prices and wonderful, knowledgeable service. My thanks to Shawn for his kind and helpful assistance.

This store has been in the neighborhood for 35 years. It's our families trusted spot to repair, buy phones and plans. We send our family and friends here. read more

All I can say is that Shawn has saved my life and my phone so many times. I have also sent my daughter and my brother-in-law to have their phones fixed, and without a doubt, the results are always the same. Shawn is not only super friendly but extremely knowledgeable; if he can't fix it, then it is not fixable. If you are experiencing problems with your phone and want it to be properly fixed, then do not hesitate and go see Shawn. read more

I came into Image Wireless today with a water-damaged MacBook, fully expecting the worst. Ready to fling myself into the sun upon hearing I needed a replacement. But Shawn saved the day. Dropped it off at 10 am, got a call at 3 saying it was ready, and picked up a cleaned, WORKING MacBook at 5. ALL IN THE SAME DAYYYY! ‍ All-in, it cost me less than $350. Support this business! Shawn & his techs are the real deal. THANK YOU IMAGE WIRELESS!!! I didn't spiral nearly as hard as I would have. read more

I have been a client of Image Wireless for many years living in Westwood Village as a former student and now a business working professional. I was always scared and upgrading my phone and the time has came where I was rest assured by Shawn upgrading my iPhone 8 would be beneficial for me instead of repairing it where I would get a better camera, a better battery and a better processor from a new phone. Shawn help me every step of the way from choosing my new phone and making sure I chose the right amount of space ordering it for me and helping me choose the most amazing beautiful case and screen protector so I will protect it for many years to come just like my iPhone 8. I had so much anxiety and not upgrading my phone, but Shawn made my data transfer of transferring all my emails all my apps and all my content from my old phone to my new phone stream less and easy as I was rest assured that nothing will be missing. Coming to Image Wireless Inc. thing for my phone issues for the last 10 years and I will be back in the future for all my new phones. I rate Image Wireless Inc. am always certain that my information is safe and my service will be optimal better than any other place that I would go to thank you Image Wireless and I highly recommend Shawn at Image Wireless Inc. for your computer and phone needs!! read more

Image Wireless - Mobile Phones Near Me - Los Angeles, California

Really great place! I stopped by with a friend of mine and he immediately tended to our questions and needs. Shawn (the owner) showed me all of his products and offered a hefty discount for each! After me and my friend looked around it wasn't long until he offered me a cheaper price for a phone case I wanted. Ultimately, after he heard it was for my mom, gave it to me free of charge! I was so happy. I promised him to bring him clients from my school, UC Davis (as my friend goes to UCLA she would do the same) as I was so astonished with his kindness and honesty. Thanks Shawn! Hope to bring some Aggies here for all their tech needs! read more

I had my iPhone 14 Pro Max screen repaired here at Image Wireless within less than 20 minutes and they were so kind enough to assist me in updating it and cleaning up for me. I'm so happy that they had a large selection of Otterbox and Speck protective cases and accessories for my device as I got a new case and screen protector for my device to prevent it from breaking again. I highly recommend these guys as they are fast efficient and very helpful. Thank you Image Wireless for the great service read more

Image Wireless - This is my iPhone 14 Pro Max with a new screen from Image Wireless - Mobile Phones Near Me - Los Angeles, California

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Sean allllways takes care of my tech needs and issues. From water damage on my laptop to phone scratched and space expansion on my phone. He also has the most amazing floof Luna in shop and she's amazing read more

Talk about old school service, Shawn is a diamond in the rough in the landscape of technology. I am so glad I took my son's damaged iPhone in for data recovery. You would think a millennial who is highly dependent on the computer he keeps in his pocket would back it up, not my kid. Shawn saved the day and my son's 4 year portfolio in the nick of time. I will consult Shawn for any of my future High Tech issues. read more

I visited and got some good advice. Honest people. I'd go out of my way to get my stuff fixed by them.

Shawn was very helpful and super kind. I cracked and damaged my phone screen and it was fixed within 30 minutes! He even gave me a free screen protector after learning that I had lost my house in the fires. He also stayed about 30 minutes past the closing time to help me and another customer. There's also a cute husky dog in the store :) Thank you!! read more