Image Wireless

The guy fixed my broken back camera for over two years in just ten minutes!!! Literally like a new…read morecamera after being fixed Affordable student pricing too and flexible payment options.... I will definitely be back if something goes wrong again!

I came here in December 2025 while dealing with a a lot personal problems Unsure of what to do…read morebecause I didn't have access to a phone that my father had. I originally planned to go to a place that said it was down the street but when I went, it was closed permanently. I sat in my car cried and started looking for places on yelp and found this place down the street and they were so nice and accommodating. They helped me add minutes to his phone so I could keep answering phone calls to notify people. They also had two very sweet dogs that cheered me up. Definitely recommend

iPhone,iPad & Mac Repair Bar

4.7

(1.1k reviews)

Highly recommend this company for any iPhone or electronics issues, especially water damage. I was…read morereally worried I wouldn't be able to recover my photos, but after speaking with the owner, he assured me it was possible. The owners went above and beyond to help, were extremely professional, provided excellent customer service, and offered very competitive pricing. I'm so grateful they were able to recover my memories. Highly recommend!

Very professional and fast! They replaced the battery and back glass on my iPhone 13 Pro Max. Great…read moreservice!

Wireless2Wireless iPhone Screen Repair

4.8

(480 reviews)

This place is absolutely AMAZING!!!!! I came in with not one, not two but FOUR devices and alllllll…read moreof them broken and 3 of them were not even able to turn on and if they did turn on then they didn't stay on for more than a few seconds. Fast forward about 30 minutes and all of them are fixed. The shattered screens, glitches, broken batteries, and anything else you can think of...... allllllllllll FIXED! Literally what I thought would be impossible was done In less than half an hour. Mark was so nice and went out of his way to make sure that the problems were actually taken care of and not just a "band aid fix" like most other repair shops are notorious for! Thank you so much for everything! Now if only we could fix all my problems in less than 30 minutes

Walked in here to get my I phone charging port fixed. Alex helped me out and fixed it less than 5…read moreminutes. Friendly and quick service, definitely coming back if I have future phone issues.

Group Micro

(687 reviews)

Group Micro along with its modus operandi of under promise, over deliver is:…read more Professional. Ethical. Honest. Affordable. I'm a firm believer if over-the-hill technology can be spared an immediate e-waste destiny, FIX IT. Group Micro's highly skilled technicians agreed; bought two old people's equally old MacBook Pros a few more hours of use. Upon pickup, noticed a display case of previously owned, reconditioned Macs. Not one for requiring the latest and greatest made note of this for future reference. Group Micro moved a few doors north so you won't find it under the green awnings in Yelp pictures. Didn't snap any pics as hubby was circling the block to avoid parking in the adjacent Broxton Avenue Public Parking lot https://www.yelp.com/biz/broxton-avenue-public-parking-los-angeles cuz we weren't going to stay that long. Avoid metered parking too few and far between. Aforementioned lot is your best bet especially if you intend to enjoy the Thursday Westwood Village Farmers Market https://www.yelp.com/biz/westwood-farmers-market-westwood after you drop off your repair at Group Micro. Mega thanks Group Micro!!!!!

Lies. Do not go there. They say they can do same day. But not even open and no regard to customers…read moretime. Waited over25 minutes

Santa Monica iPhone Screen Repair

4.7

(408 reviews)

They were able to fix my iPhone the same day at a very reasonable price and I didn't have to leave…read moreit overnight. By the time I get off work and I take it to an Apple Store to get it repaired, I normally have to pick it up the next day. They saved me time and an extra trip plus I didn't have to make an appointment and wait if I went to Apple.

i broke the back of my phone and took it here to get it fixed. it broke again from a 6 inch drop…read morewith a phone case on they were willing to give me a discount as it had only been a few weeks haven't dropped my phone since just took off my phone case and the literal camera lens fell off???? unfortunately won't be coming back

Iphone Doctor 911

(81 reviews)

Excellent serviceQuick, easy & great prices highly recommend it, if you need something fixed in a…read morehurry and done right the first time i'll definitely be returning if i ever have another issue with my phone

Came in last year to have my phone looked at as the screen stopped responding to touch. Wasn't sure…read moreif I needed a new phone or just a new screen. After the FREE diagnostic found out that the screen just needed to be replaced. About an hour later my phone was like brand new. :) BEST PRICES IN LOS ANGELES, trust me, I looked around. Thank you for your help!! PS: I'll be back this weekend since I dropped my phone and broke my screen (again).

Westwood iPhone Doc

(263 reviews)

Brandon (i think it's his name) is the best and I highly recommend him to all clumsy people like me…read moreout there. Anyways, I broke my charging port and i suffered for a long time cause didn't even know why my phone was not charging. Anyways, he fixed my phone screen before and he was so quick, good and honest so i asked him to fix my charging port. I think it takes a really long time and it's not as easy job like changing the phone screen but he charged way less than other places. I called 10 places and they were all charging so much. Last time he came and he was checking to see what the problem was with my phone and he didn't even charge me. He got the part quickly (thank god!) and he fixed it like it's brand new again. Hopefully i don't have to see him too often but if my phone has a problem i know who i be calling anyways thank you so so so so much! You saved my life!!!!

Amazing service and turnaround! Such a thoughtful and personable guy as well. Highly recommend...I…read morewas so worried about going into work with a broken phone (I work on my phone at my office for certain tasks) and I was relieved that Brandin not only responded quickly and professionally, but was also accommodating to my busy and hectic schedule. I broke my screen one night and had it fixed within 24 hours!!! He coordinated a time to come to me AND came early. He even cleaned the inside of my phone while he was in there! I swear my screen is so much better now - he uses the highest quality screens and I think he even mentioned having a contract with the a manufacturer for them too. Thanks, Brandin!

IPhone IPad Samsung Galaxy Screen Repair

(624 reviews)

He is an incredibly talented and conscientious repair guy. He opens and closes phones so well, he…read morecould do it with his eyes closed. My first time in, I went for the cheaper screen, which overheated and used a ton of energy. I went back and paid for the more expensive screen (double the price, but 30% less than at the '@pple' store), and my phone has been perfect since, exactly like new. The repair guy is so reasonable, if there is something you don't like, he will 100% make it right. I found him on yelp, I'm not a personal friend, I'm your average customer.

Steve is absolutely amazing! Great customer service and very transparent when it comes to pricing…read moreand potential issues. He even took the time to explain worst-case scenarios--even if there's only a small chance--which really shows his honesty and professionalism. It's rare to find someone this trustworthy, and it's clear why he's been going strong for over 12 years. Highly recommend!

UBreakiFix

4.3

(251 reviews)

My iPhone screen cracked and it wouldn't charge. I drove 30 minutes to get to this location and…read morelong story short because it's been a few months. I'm trying to remember oh what happened but basically when I got there all of a sudden out of nowhere, the screen magically started working or as before, if you would touch it, nothing would happen. So the guy told me how to transfer all of my data onto my new phone and also without a cord, after about an hour and a half it all transferred and it saved my videos photos, everything. They didn't even charge me anything, but I did give him a $10 tip for helping me out. I would totally recommend this place. The service was stellar.

Initially I thought the value of the service if you have their plan is pretty good. They repaired…read moremy water damaged MacBook for only $80 (technically 2 months of a $40 subscription to their insurance) when Apple likely would have charged me $300+. Although it now had physical malfunctions occurring that they never informed me, of I was still appreciative of the repair. After returning for what I thought would be good service is where the nightmare began. I brought in a pair of headphones since it's in their list of repairables yet immediately the guy turns me away. He says that they don't do work on AirPod Max's and to go to a different store. He wasn't willing to tell me which store to try or why they can't work on it; he seemed like he wanted me to leave so he could go back on his phone. Afterwards, I tried to get a free PC tune up. I scheduled an appointment and when I arrived instead of being treated properly the guy wanted to argue with me and try to explain to me that my appointment isn't showing up in his system while I'm showing him my confirmation messages. I understand technical difficulties but the guy was just being a weirdo. He snatched my phone out of my hand and then took it to the back multiple times. Eventually it popped up. If the guy could pick up on any social cues it could've went so much smoother. On the receipt is a pickup date, so I return 2 days after it. The laptop still isn't ready. It shouldn't take 7+ days to tune up a PC...The same guy from before helped me and he just blankly told me that they're still working on and it's not ready. They didn't even do a whole lot to the laptop I have no clue why it took them over 7 days to return it. It didn't even look like they wiped it down after using it nor did they remove their barcode sticker. Just terrible service I realized that after 1 positive experience, I got lucky and this place sucks. If you're looking for good customer service. If you enjoy helped at their convenience and lowkey screwed over this place is for you (ex. They will offer you a non-oem quality screen replacement for your iPhone.). Pretty sure they incentivize positive reviews as well so take the other ones with a grain of salt.

Los Angeles iPhone Screen Repair

(134 reviews)

Went bc I needed help and oh boy did I get amazing assistance. Ross helped me out and was top…read morenotch, kind, and gave me a great price for the service I needed.

Met the owner, Ojen, at a Conference. He's friendly, helpful and knows his stuff. He's set up for…read moreall kinds of iPhones, and Androids, too. Sorry I didn't snap a pic of his table, but it was nicely displayed. He didn't know me from Adam, but Ojen comes across as sincere and empathetic. Of course, everyone cracks the outer casing on their phones on occasion, and that includes me. I've had mine fixed a couple times before, and have been satisfied. The difference with Ojen is that he comes to you. In this case, we met at Tech Conference. But, typically, he'll come to you - wherever you are. His prices are competitive, and he does good work. My phone is back to looking 100% good. Glad I ran into him, and would definitely recommend Ojen. Oh, and his business card is really cool - it's a fun take on his business.

IPhone IPad Samsung Galaxy Screen Repair

(624 reviews)

He is an incredibly talented and conscientious repair guy. He opens and closes phones so well, he…read morecould do it with his eyes closed. My first time in, I went for the cheaper screen, which overheated and used a ton of energy. I went back and paid for the more expensive screen (double the price, but 30% less than at the '@pple' store), and my phone has been perfect since, exactly like new. The repair guy is so reasonable, if there is something you don't like, he will 100% make it right. I found him on yelp, I'm not a personal friend, I'm your average customer.

Steve is absolutely amazing! Great customer service and very transparent when it comes to pricing…read moreand potential issues. He even took the time to explain worst-case scenarios--even if there's only a small chance--which really shows his honesty and professionalism. It's rare to find someone this trustworthy, and it's clear why he's been going strong for over 12 years. Highly recommend!

Star Service 88

See more unrecommended reviews

(33 reviews)

I honestly couldn't be happier with my experience. I'm so grateful I stumbled across this business…read more I called more than 15 car audio and electronics repair shops across Los Angeles trying to find someone who would even look at my Power Acoustik head unit. Every place I contacted either told me they couldn't help or wanted me to replace the entire unit. Star Service 88 was the first company willing to actually diagnose the problem instead of giving up. The technician took the time to remove my head unit, completely disassemble it, find the issue, and repair it. He explained everything along the way, was patient, and charged a very fair price for the work. It's rare to find someone willing to do component-level electronics repair these days, and that's exactly what they did. On top of fixing my radio, he also noticed my sound system wasn't tuned properly from a previous installation. He took the extra time to balance my speakers and improve the overall sound quality, fixing a problem that another shop had left behind. They solved a problem that over 15 other businesses wouldn't even attempt, and they did it professionally, honestly, and at a fair price. I finally have my music back, my system sounds better than before, and I found an electronics technician I can genuinely trust. Safe to say, I've found my go-to shop for electronics repairs. I'll definitely be coming back and recommending them to anyone who needs honest, skilled work. Thank you again!

Sergey has been my go-to handyman technician for all of my property needs for quite some time now…read more From plumbing issues, lighting installation, paint work, repairs, and general handyman fixes -- he has consistently been reliable, knowledgeable, and efficient every single time. What I appreciate most is his honesty, fair pricing, and willingness to help even after hours when urgent situations come up. It's hard to find someone trustworthy these days, especially when managing multiple properties, but Sergey has been someone I can depend on. If you're looking for someone skilled, professional, responsive, and reasonably priced, I highly recommend giving Sergey a call. Definitely someone worth keeping as your long-term handyman.

A & J Games

4.4

(273 reviews)

•$$

These guys are awesome. Walking into A&J Retro Games felt like walking into a time machine…read more Imagine being 8 years old and GTA 3 just came out. You're sitting there staring at this game thinking this is the coolest thing you've ever seen. That feeling is exactly what this place brings back. I came in looking for a PS2 for my boyfriend's birthday and, honestly, I know almost nothing about video games. I was a little intimidated, but these guys were great. They knew their stuff, explained everything, and actually cared about helping me find the right thing instead of just making a sale. I had my 8-month-old with me, and they were super welcoming. I walked out with the perfect gift, and my boyfriend was absolutely ecstatic. You can tell these guys grew up loving games and never lost that excitement. If you're into retro games, or even if you're clueless like me but need a great gift, go check them out.

A & J Games does not repair cellphone screens. Yelp's AI automatically sent an RFP to them when I…read morewas looking for an authorized Samsung repair shop. A waste of both parties' time and energy. They were kind enough to reply that they do not provide the service I required. It was appreciated but I wasn't looking for them specifically.

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212 reviews that are not currently recommended

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Patience O.

0

6

4

1 year ago

STAY AWAY FROM THIS STORE. (He begs for positive reviews and calls you if you leave any negative ones) On 4/25/2025, I came here to buy a phone case for my iPhone 12 Pro. I told the owner, Shawn, that I needed a phone case. Before we could start looking at phones, he wanted to show me tips about my phone. I thought he was being friendly and let him show me the "tips". He ended up saying that I needed a software update and that I needed to make space for the software update and instructed me to delete unnecessary apps from my phone to make space. I was able to update my phone at home because the WIFI at the store was not fast enough to push along my IOS update. When it was my turn, he showed me 3 phone cases available. I ended up choosing a light pink case and it was $70. I paid the fee and left. On 4/26/2025, I noticed that my phone case was turning yellow on the sides and at the bottom. On 04/27/2025, I texted Shawn and asked if there was a possibility that a refund could be issued, but the store is closed on Sundays, so I just waited until the next business day to show him in person. On 04/28/2025, I went to the store. I showed him the case and he admitted that the discoloration on my case was something he had never seen before. We began to look at other phone cases. He told me that I could walk out of the store with one of the three phone cases that he had for sale while he sent the light pink case to the original manufacturer and they would later send a replacement back or exchange my defective case for another one and walk out with store credit. I did not want to do any of these options because for Option #1, there is a chance that the original phone case manufacturer does not make the case anymore. I did not want to do the other option of receiving store credit because I was a UCLA senior graduating in June 2025. Why would I want store credit considering that I would not be in LA? For these reasons, I asked for a refund. Immediately as I say "refund", he says "I can't do that." Shawn is the owner of the business. Maybe I would understand if Image Wireless was a chain store, but it is an independent business that has the ability to give customers refunds. He says that my only options are the temporary case or an exchange with store credit. I ask for an exception to the rule, because this is not a case of buyer's remorse. I am a paying customer who had a defective product and am asking for a refund because the other options are not any that I am interested in. As soon as I ask for an exception, he tells me "Don't make this personal." Now I am confused because how could an interaction with a paying customer and a business owner be personal? I just met him three days prior, I have no reason to make this personal. I was sold a defective product and wanted my money back. He says that "asking for an exception is personal." I truly ask anyone possibly reading this message, how is asking for a refund "personal"? This is a simple business transaction. I was not yelling or talking about personal circumstances. I was only talking about my business transaction within the walls of the building. I tried to explain to him that my intention of asking for a refund was not personal, but he interrupted and started saying that I should be "lucky that I was not charged for the software update." Are you joking? You went up to me saying that these were "free tips" and on top of that, I was the one that deleted photos on my camera roll. It was not like Shawn was working for hours on my phone. Software updates these days are at the click of a button and I had my automatic IOS updates off, so I could have updated my phone on my own. Shawn did not do anything that I needed to be charged for. I decided to do the exchange with store credit because the conversation was not going anywhere. He asks for my original receipt. I give him my original receipt and he points out that the return policy is at the bottom of the receipt. In California, stores must physically post their return policy, so I asked Shawn where other than the receipt is the return policy posted. He says that it is at the bottom of the counter. Keep in mind there is a couch in front of the counter, so you are not looking at where the return policy is. This was a bad business experience. Maybe Shawn just had a really bad day or was hungry. Despite any possible reasons behind his side of our interaction, the way that he spoke to me was completely unacceptable. Accusing me of making a simple situation "personal" is ridiculous and tells me that he thought the interaction was deeper than it actually was. Nothing about our interaction was personal or needed the response that Shawn gave me. Shawn was incredibly hostile. I never insulted him or was rude to him, I was just asking for a refund because I was sold a defective product. I recommend staying away from this store because of the overpriced items and on top of that the unprofessionalism of the owner. read more

Alla Z.

1

9

0

11 years ago

I wish there was a (-)star option, as Image does not merit even one star. Save yourself a great deal of frustration and money, and avoid this place like the plaque. I agree with Omar S.'s 9/17/2015 review: THIEVES and LIARS. Long story short: I broke my Golden Rule: If you try to go cheap, you'll pay 10x more in the end. I needed to replace a cracked screen on my (5 month old) Iphone 5. An acquaintance suggested Image Wireless, because they will replace my screen for $50 (like they did with him). Apple wanted $150 to do the job, I didn't think twice. I called ahead (and spoke with Sean) , to confirm the $50 price to replace the screen (which Sean did). I asked if Image was an authorized Apple/iPhone repair shop. Sean said 'Yes! Absolutely, that's what we specialize in!" ( my bad for taking him at his word, because that's a lie) When I came in to fix my phone, Sean was at the counter. After looking at the phone, he confirmed the $50 price,adding that he will give me a "student discount", so I only pay an ADDITIONAL $87 in "labor charges and taxes"., which = a "mere" $137.Something he conveniently omitted during our phone conversation., I specifically asked for the TOTAL PRICE of repair, not just the price of the screen. Sean apologized for the misunderstanding. And even though I found the "labor and tax" charge excessive, I let him fix my phone...Because I felt like an idiot for driving to Westwood from the West Valley, (where I live 3 blocks from the Apple store where, as it turns out , I would have paid $13 more to have my phone fixed...and saved a lot of future aggravation).. Instead of the 30 minute repair I was quoted, it took Sean 2 1/2 hours, and he finally got the screen on on the 5th try! As I watched him work during those 2 1/2 hours, every time he would remove the screen, and start over, he would say "I'm just a perfectionist..." By the time he was done, I was beyond exhausted. I paid,just happy to have a working phone, and got out of there... On the way home, when I used the phone, I noticed that there was a gray patch near the "home button"...Great..Even though it didn't interfere with the function of the phone, I knew I would have to go back. But I was about to start packing for a very complicated move....so driving to Westwood again would have to wait a bit. Exactly 4 weeks later...I was texting when the letters on the screen started to fade. As I looked closer, I saw that it was because the screen has "lifted" and I could actually see inside the phone. I immediately drove to Apple, where I was told that my battery expanded, which happens when the screen is replaced incorrectly. I told the tech that, yes, I did have "an authorized repair shop" replace my screen.That's when I got the good news:1) no one other than Apple is "authorized" to fix iPhones 2) the moment Sean opened my phone, my warranty was null and void ( 6 month before it expired), therefore the battery was not going to be covered. The next day I returned to Image. Sean, per the self proclaimed manager on site, was on vacation. When I explained what had happened, the manager LAUGHED IN MY FACE.,and said " well, it's obvious this happened because you dropped the phone,".I tried to remain as calm as possible, explaining that NO, I did not drop the phone...The manager then said that they only guarantee their work for 30 days anyway, so I'm out of luck. I produced my receipt, which proved that I was standing in front of this moron on day 30-warranty still good for 1 day. That's when he went back to "it is obvious that you dropped it, so we are not at fault" He then "graciously offered to fix my phone..for another $180... So, not only did they lie about being "authorized to repair this phone" ( surely, Sean is aware that once he opened a phone that was purchased less than a year ago that phone would no longer be covered under a warranty. A businessman with ANY scruples would have asked the customer when the phone was purchased); they screw up the phone in the first place, for $137, refuse to honor their own guarantee, then try to extort more money to fix their poor workmanship...And what if I agreed, and a month later something else went wrong? Was I supposed to keep coming back with more money? After an hour of listening to accusations, and excuses I saw that any further conversation was futile. This was the first time in my life that a sales person literally drove me to tears. The reality was: I GOT SCREWED. That left 2 options: continue taking my chances with Image, or go to Verizon, pay nothing upfront, get a new phone with a new line, and pay $70 a month for 2 years. I chose the later, and my iPhone 5 is now just a very expensive paperweight. The kicker? You will never get your money back for botched repairs! Image makes sure of that by using one receipt for merch. and labor. And the receipt says "ALL SALES ARE FINAL" . I later called Sean, who SWORE to "take care of everything"-never heard back.. read more

Frank F.

2

1

0

13 years ago

One cannot say this Image Wireless is good until one compares it with another store, which is located only one block away at the Westwood/Weyburn intersection, called Westwood wireless. Let me tell you more about my experience in these two stores and you'll know Image Wireless is so far the better one. I didn't go to Image wireless when I wanted to transferred my number from Att to Lycamobile, instead, I went to Westwood Wireless, which is located closer to ATT and also seemed bigger and brighter. I asked the guy whether the lycamobile $29 plan can run on my Windows phone, Lumia 920. The guy said he couldn't assure that. That wasn't much of a problem for me since I was gonna get a nexus4 anyway. Therefore, I bought the plan from him eventually and waited, like he said, for two days to let the successful transfer kick in. After two days of waiting, my Lumia 920, like he expected, never really got any signal from Lycamobile. However, when I put the SIM card into my old Nokia N81, it worked. All these occurrences put me into pondering: "the guy said that Lycamobile can run only on Android and Iphone, but N81 is a Symbian phone, why does it work?" This is the time when I checked out Image Wireless, the store located at the Broxton/Weyburn intersection, just right across the cinema with the lighthouse structure. The store owner, Sean, upon first encounter, impressed me with his professionalism on phones, so did his colleague technicians, I suppose. I first told me what the other store guy told me about how Lycamobile couldn't run on any device other than Android and iPhone. With much surprise and unbelief, Sean said: " That's bullshit, lycamobile is a European mobile company. there are many people in Europe who uses Windows phone and Symbian. There's no way Lycamobile cannot run on windows phone." Just for several minutes, he finished doing what he does best: dialing fast on the phone, speaking to custom service with great professionalism, most of all, letting me talk to the customer service for 15 minutes for free. In the end, I got everything I wanted from this transfer: same number as before, fast internet, swift calling and texting speed, and most of all, free service and a lesson Sean taught me about mobile phone service: customer satisfaction in every possible way! My final words for Image Wireless; your best mobile partner during your four years of college life; don't go to Westwood Wireless unless the store guy can really give you something that Sean couldn't. read more

K M.

0

1

0

9 years ago

I WISH I DIDN'T HAVE TO GIVE EVEN 1 STAR, PLEASE STAY AWAY FROM THIS STORE, the owner offered a Samsung J7 for $299.00 I said no thank you he showed me a Samsung J7, and said this is $299.00, I said no because this phone is being sold at T MOBILE store for $250.00, and I would rather buy it from TMOBILE store directly then he said that he is T MOBILE, and he will sell it to me for $250.00, so I bought it. He took the sim card from my old phone trimed it and put it in the new phone. I asked him twice, "ARE YOU SURE THIS PHONE IS NEW" and he said of course it is brand new. After came home, I opened the box, and saw that the new sim card is missing from the box, I called him and asked him where is the new sim card? He said no worries come here I give you a free sim card! . I got suspicious, and checked the IMEI Number, well the box and my receipt had matching IMEI and the phone it self had a different IMEI, I called Samsung and gave them both IMEI numbers and surely they said the phone is a used phone that was activated 7 months ago, and the box belong to a brand new phone ! so this guy sold a refurbished phone to me as brand new. I went back to the store and HE STILL GOT THE NERVE TO DENY AND KEEP SAYING THAT THIS IS A BRAND NEW PHONE, well I returned it got my money back and asked for my old phone which his technician had opened it to fix it, well he put the old phone back together and later I saw a metal cover missing from the mother board and the cover on the top is being cut. This Mr. Shawn the owner of this store is not decent and honest, he is only 3rd party authorized of TMOBILE, which was confirmed by TMOBILE this store is not a T MOBILE store, read more

David B.

0

1

0

6 years ago

I had recently been experiencing issues involving my old Iphone, and was recommended by a friend to go to Image Wireless as it was near by. I was greeted by great hospitality, very quick service, and professionalism. When explaining the problems that my phone had been experiencing, the owner was very knowledgeable and was extremely quick to diagnose the issue. Prices were great, especially after the ridiculous quote I had received from apple for a new battery. And I was in and out of the store in no time. As well as changing the battery, Image Wireless had also given my phone a tune up as it had been acting slow just like all apple products do. Even after this however I had still been experiencing issues involving my phone, and how slow and glitchy the iphone was, as well as issues with the phones carrier. Being very understanding, Image Wireless gave my phone a complete reset, as well as disassembling the phone to completely diagnose the problem. Their in house technician definitely knows what he is doing, as I haven't been experiencing anymore issues and my phone is back to brand new. To conclude, I would definitely recommend Image Wireless to a friend or family member, as they have fast and reliable service, as well as competitive prices which I can not complain about. I will definitely be coming back, especially as I know how many problems these iphones have. read more

Wilbert F.

58

3

1

7 years ago

Image Wireless is the absolute best cellphone, accessories, laptop and services store in all of Los Angeles. They are located near UCLA and there is 2 hour free parking from 7:00 A.M. - 5:00 P.M. The owner is the kindest, smartest, and professional business man that I have come across in a very long time. He is a consummate professional and assists his customers with whatever their electronic needs are. Today, I stopped by to ask his assistance with installing an upgrade to my phone. For two weeks the phone had failed to accept my upgrades. The Image Wireless staff were busy and yet they took my phone, told me I could take a walk or have lunch and they would take care of my phone!! In less than 15 minutes I was walking out of there a happy customer!!! How much did he charge for this prompt service? $0.00 The value of this kind of service can easily be compared with any Apple Store. No appointment was needed. No long lines. No wait. No rude associates. No hassle!!! I should add: While I typed this review, I heard the owner on the phone working with Google and other professionals and solving other customers issues. He was patient, professional and worked to address the customers' service needs. Image Wireless is the best - hands down!!! Thank you, Image Wireless! read more

The T.

0

6

5

7 months ago

Being recommended to come to Image Wireless Inc. from the T mobile corporate store was the most amazing experience ever as my iPhone took a big fall from a 3 story balcony where everyone who looked at it said there's no possible way of reviving and making this phone come back alive. These guys really know what they're doing where they are miracle workers that put together the phone with a new housing, a new screen and battery and had all my information content saved. I had all my work done in less than one day and half the price of buying a new phone. Amazingly, they did not try to price gouge me and take advantage of me for my desperate need of getting my phone and data as they were straight foward and honest!! I am beyond grateful as I did not utilize iCloud and I didn't know what can be done to save my phone. Don't waste your time anywhere else as these people know what they're doing and they care about all their clients. I highly recommend anyone that has a phone or computer problem to come here because these guys are amazing. No wonder they've been in business for over 35 years here Thank you Shawn and everyone at Image Wireless for the wonderful service. read more

Jesse I.

0

1

0

7 years ago

Amazing Store with some of the best customer service I have ever experienced. The men working there is extremely friendly and outgoing and has an intuitive sense of what your true mobile needs are. I came in with my phone having many problems and he was able to diagnose exactly what those were and provide the best path forward. He also helped me choose some awesome Christmas presents for my mom that I would not have thought of on my own. He also gave me a very good discount on those without me even askin Store with some of the best customer service I have ever experienced. The men working there is extremely friendly and outgoing and has an intuitive sense of what your true mobile needs are. I came in with my phone having many problems and he was able to diagnose exactly what those were and provide the best path forward. He also helped me choose some awesome Christmas presents for my mom that I would not have thought of on my own. He also gave me a very good discount on those without me even asking which was very cool. Highly recommend ! read more

Jack D.

0

2

1

6 years ago

This place was an accidental find for me, (I expected everything to be closed) and it was everything I've been needing. Shawn was masked, health conscious, and incredibly hospitable. He diagnosed my phone is seconds, taught me steps to keep it running well, all before we started looking at new cases, or screen protector. We found my battery was working well below 83% efficiency (replace), and to my surprise he said the tactile click of the home button, which had long since stopped working, could be fixed! We tried a few cases, I noticed and asked for a magnetic external battery (which he was honest and said I shouldn't need... but sometimes I shoot tons of video), and he got all the repairs done and I was out the door in very little time. Sure you could order stuff online, but this is a family owned business, in an historically important part of town, providing an essential service (communication), and you get priceless knowledge with your service/purchase. Why wouldn't go there! Go there! It's a lot cheaper than buying a new phone! read more

Lida A.

0

1

5 days ago

If you're looking for a local store where people actually care, ask for Mr. Sean at Image Wireless. Even though I didn't buy my new iPhone directly from him, Image Wireless has become my absolute go-to every time I have a question. Mr. Sean's kind demeanor and patience stand out right away--he always greets you with a warm smile and takes the time to answer every single question, no matter how small. I'm a big believer in supporting small, local businesses, and Mr. Sean makes it an easy choice. I buy all my accessories from him because his knowledge on phone protection is truly top-tier--second to none. He hooked me up with a Speck case that has the perfect raised lip around the screen, so if I ever drop my phone, the screen stays safe from impact. He also set me up with a Gadget Guard screen protector that comes with a lifetime warranty. It's rare to find a neighborhood tech shop with this level of honesty, expertise, and genuine care. If you want a cell phone store you can actually trust, go see Mr. Sean. read more

Gianna B.

0

1

0

11 days ago

I brought in an iPhone that was completely pulverized--literally run over by cars, screen shattered to pieces, looking like an absolute total loss. I was fully prepared to hear that my phone and everything on it was gone for good. Then Sean Pack stepped in and pulled off what felt like a legitimate miracle. Not only did he get the phone back up and running with a new screen and a few essential fixes, but he managed to recover every single piece of my data and information. Walking out of there with my phone working like nothing ever happened was mind-blowing. The level of technical skill here is insane, but what really sets Image Wireless apart is the genuine kindness, patience, and attentiveness. Sean treated my situation with real urgency and care instead of just brushing it off as a hopeless case. If you have a wrecked phone or computer issue, do not write it off until you bring it to Image Wireless. They are hands-down the best in the business! read more

Mary F.

98

3

0

11 years ago

I have been so impressed with Image Wireless! When we moved to LA two years ago my husband and I visited all the major phone companies, and then, we checked out Image wireless. With all the major companies, we were presented with a plethora of confusing plans and deals. On the other hand, Shawn said he could sell us a phone outright and sign us up with a simple month-to-month plan that we could change at any time. We were sold! We bought the phones and signed up. After a few months, we decided we need more gigs per month. No problem for Shawn. We called him and he changed our plans right over the phone. In the course of the last two years, we have had a few minor issues with the phones, but Shawn always takes care of them quickly and as inexpensively as possible. He also gives great advice on things like cell phone cases and screen protectors. All-in-all, Image Wireless is great. I will continue to use them for all my cell phone needs. read more

Jen B.

0

1

0

6 years ago

I have nothing but praise after my experience with Image Wireless. I was referred by my brother who also had a great experience. I recently broke my phone and was worried that I would not be able to fix it (and safely) during the pandemic shutdown. Image Wireless made me feel extremely comfortable by maintaining social distancing expectations and invited me to have a seat in the store. Not only was I greeted with amazing kindness and respect, but the store definitely had my best interest in mind. I came in for a screen fix/replacement, but I was guided to file for an insurance claim through my provider because fixing it in the store would have been nearly double the price. They helped me to file the whole claim and made the whole process very stress-free. I probably would have waited another month to fix it without the help of Image Wireless. Considering I break my phone all of the time, I will definitely be returning :) read more

Xmar S.

16

57

33

3 years ago

I had an unfortunate experience at this store with an employee named Shawn. He charged me a restocking fee for an item that was not original and already in stock. When I tried to discuss this with him, he became angry and threatened to call the police. I found the same product elsewhere for half the price and asked Shawn if he could price match, but he refused. The store has recently moved from across the street, and I noticed that previous negative reviews, which were more numerous, are no longer visible. I suspect they may have been removed. Please be cautious if you shop here, especially regarding their restocking fee policy and the authenticity of their products. Ensure you get a written agreement for any original replacements to avoid any issues. Proceed with caution and be informed. BE VERY CAUTIOUS HERE. You have been warned. If you can avoid this place definitely do. read more

Sanam E.

0

1

0

6 years ago

Image wireless saved my phone! I went to 3 different sprints and they couldn't fix my phone! One of the employees at the last sprint store I visited referred me Sean and thankfully he was able to figure out what was wrong with my phone! His service is out of this world! Him and his team were so on top of it! They would call me all the time to just give me updates on my phone which gave me such a peace of mind and just showed what amazing service they have to offer! They're choices and colors of cases are amazing. I mean they have absolutely everything in this store! The price of everything was so fair from getting top quality! The best part they are super Covid friendly and great parking. I will never ever go back to another chain store to fix my phone. Don't even waste your time! Come straight to image wireless, save your time, money, and energy! read more

Mitchell L.

0

1

2 months ago

I had an incredible experience at Image Wireless Inc. I walked in feeling absolutely frantic because my camera lens was shattered. I had already checked with several other repair shops, and they all told me it would take days to fix. When I arrived at Image Wireless, the owner, Shawn, immediately put me at ease with his calm and professional demeanor. Not only did he repair my camera lens while I waited, but he also went above and beyond to help me optimize my device storage. He helped me clear out 80GB of data, saving me from having to pay for additional iCloud and Gmail storage. It is clear that Shawn truly cares about his customers and is passionate about what he does. His talent and kindness make all the difference. I highly recommend Image Wireless Inc. to anyone in need of expert, efficient, and thoughtful service. You won't be disappointed! read more

Michael B.

0

4

0

13 years ago

I'm almost positive that the owner of this shop is a scam artist. My friend lives outside the US and I gave him my old iPhone 4s to take back to his home. I called the global Verizon wireless department 3 times to make sure my phone was unlocked and accessible to an international sim-card, and each time they confirmed that it was indeed unlocked. Just to make sure, my friend and I went to the "Image, Paging & Cellular" shop, twice, to check on the unlocked status of the phone a month before he was going to leave. Each time the owner said the phone was still locked, and that he and his "buddies" could unlock it for us. The first time he said it would cost $150. The second time (he didn't recognize us) he said it would cost over $200. I don't trust him at all. Don't go to this store for any type of service. He doesn't deserve your business. read more

Stacey P.

0

1

2 months ago

If I could give Sean Park at Image Wireless 10 stars, I would! I walked in with a massive tech headache: two computers that needed fixing, a brand-new email address that needed setting up, an iOS update, and a tangled mess of email issues synced across both my phone and my computer. I thought I'd be dealing with this nightmare for days. Sean sorted out every single issue in less than two hours. It was nothing short of enlightening to watch him work. Beyond being an absolute tech wizard, Sean is incredibly kind, sweet, and patient. He explained everything perfectly and took all the stress out of the situation. And let's be honest--it definitely doesn't hurt that he is exceptionally handsome! If you have any tech issues whatsoever, do not waste your time going anywhere else. Go see Sean at Image Wireless. He is truly amazing! read more

Arash G.

0

4

1

2 months ago

I went to Image Wireless in Westwood Village to get the battery in my Samsung S21 Plus replaced, and the experience was fantastic. Sean took care of it right then and there with an authentic, original Samsung OEM battery while I waited. What really set this experience apart, though, was that Sean didn't just stop at fixing the hardware. He went above and beyond by doing a full optimization of my phone's software and apps to make sure everything was running smoothly. He also took the time to show me some incredibly helpful tips and pointers on how to get the most out of my phone. Having a local cellular service center that provides this kind of dedicated, one-on-one attention is rare these days. It truly is the best service you can receive. If you need any help with your phone, go see Sean--he is absolutely excellent! read more

Jon Alexander C.

0

2

0

8 years ago

Image Paging and Cellular has been giving excellent service to my family for years on our business accounts. On my visits there I have always been received with warmth and courtesy. The owners have always been available for information and they are consistently helpful which is essential for when we as non-technical people are at an impasse with technology. Even when the solution was fairly simple, you as a client are always honored and given absolute assistance. Recently my phone was stolen and they were instrumental in assisting with the purchase of me accessories and were less expensive than BestBuy. I was having a lot of trouble doing system restore and on a 2nd visit was given excellent personal service and all options were explored and the solution found. Thanks! Highly recommended! read more

Image Wireless - mobilephones - Updated August 2026

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