Spectrum is not a good place to do business with. My father went to nursing home and I returned his…read moreboxes on May 22 and the next statement started in 2 days. When I returned the boxes I was told there would be no more charges. The they send a huge bill for $243. And they don't care so think before you do business with this ruthless people friendly business

Again, could not reach a live person about internet/WiFi service being out!! Yet, the recorded…read moremessage says there is no outage!! Their service is NOT getting better!! Absolutely positively the worst product and service!! I've NEVER EVER had such bad service!! It's nearly impossible to speak to a human and when you do, they may be less than professional. Where did this company come from? I miss my Xfinity! They do not provide service here in my neighborhood and since AT&T refused to let my Mom out of her contract even after she died- I had to complain and complain "up the chain of command" to finally get it canceled! Ugh!!

They repaired my phone screen and the camera came back with dust behind the glass so my front…read morecamera is ruined. Asked to fix the issue and they offered the service for $180

After having the worst experience at the other location in town, walking into this store was like a…read morereligious experience! Seriously Lee is INCREDIBLE. Helpful, kind, funny and efficient. We needed a new sim and a hotspot activated, it seems simple but we had been going back and forth for 3 days with online customer service. We were literally on the verge of tears. But Lee assured us he could help us, and within 20 minutes we were walking out happy as clams. Lee is everything a Verizon customer service rep should be. I would be proud if he worked for me!

I went in to get assistance on putting liquid glass on my phone as I had just replaced my screen. I…read morehad the best service from Ma'Kaiya. She cleaned my phone thoroughly and then applied the liquid glass and also applied a new cover over my camera lens as well. Before I left I had mentioned my insurance change I had on my account and told her that I am pretty sure when I called customer service they had my insurance coverages mixed up on my devices and I had to give them the number several times to verify. But I also could not understand the customer service person I had spoke to so I finally ended my call with them and said that I will need to look on my app to make sure the right ones were applied. She voluntarily offered to look my account up and found the error that customer service made and then made the correction herself and then also made a few recommendations to help me save money on my bill each month. One month prior to this visit, she helped set up a phone transfer to my account and was extremely thorough and very knowledgeable on everything I asked of her. She knew more about Verizon than what any customer service rep knew that I had spoken to. She also helped me save about $40.00 a month by telling me about the Verizon internet service for $25.00 a month. They gave me a box to try free for 30 days and the service has been great so far and it was easy set up. But when I had called customer service for this they told me it was not available to me. All in all, this woman needs to be a Supervisor over training ALL Verizon Customer Service Employees!!! Nough said! lol

I had to come to the Apple Store because my fell out of my hand and ended up having green light on…read morethe screen. Thank goodness I had apple care, so I had to go to the Apple Store but before going I had made an appointment. I only had to wait about 5-10min from when I walked into the store and told them who I was and what I was needing until the person came to check out my phone. They had noticed that didn't have the part to fix my phone that day but said the item would possibly be a week or so before it came in. The employee was great at explaining everything to me. It ended up being two days later the part was in and I was able to get my phone fixed. I didn't have to pay anything due to having Apple care. It took them about 2 hours to fix my phone so I left the store and came back. They had my phone ready and the screen looked like it never was messed up when I picked it up. I was happy about the wonderful customer service and also how organized the store was. I had bought wall cube because I noticed my phone had been charging slow which the guy explained to me what the issue was and recommended for me to buy a cube in order to assist with that issue. Since buying the cube my phone has been charging like a champion!

arrive at store........i was greeted and was advised to go to the "that room back there" to receive…read morehelp with my phone, that's when the casas started, my id was taken and I was told to go to the back table and wait, the wait being around 20 minutes. Three people came in after me and sat down, I went to the person with the I pad after the three people were waited on...and inquired why I wasn't helped...the reply was "I don't know" .....my problem was taken of in 10 minutes after a wait of 55 minutes......inexcusable ...I will drive to Greenwood {a two hour drive for us} if we need any further help....... as organization and thoughtful help is not in this store 's customer service book.

My phone completely crashed and neither I nor any other Verizon store was able to help me. It was…read morerecommended that I go to the Verizon Company Store in Hamilton Town Center. The first person that offered to try to help me was Maurice Monroe. He patiently worked for quite some time, telling me he was going to have to "think outside the box". And he did exactly that. By the time he had gotten my phone "back", he was using 3 separate phone, and an IPad to talk to each other as well as talking to my phone! He was wonderful in is greeting to me as well as his approach to solve my phone's problem. I would highly recommend Kudos be extended to him by his supervisor/manager/boss. He is an excellent representation of your Store and Verizon in general! Thank you. Marilyn Sherwood 0

Cody at Tcc was awesome! He was a TREMENDOUS help with getting us set up on new IPhones. We live in…read moreColorado and just happened to go in to have tcc look at my husbands phone that was experiencing trouble. We were both due for phones. He applied no pressure whatsoever! Such a first class place! Awesome service! So glad we purchased there!!! Highly recommend!!!

Terrible. Although intentions might have been good, the two workers there were clearly unequipped…read moreto do basic jobs that take most Verizon stores minutes to do. I waited for half an hour before I got helped at all, and they took someone who walked in after me before me. Like what? One guy was taking home calls on the store line, the other guy was messing around on some woman's phone for over an hour trying to fix her function problems. You aren't an apple store, that's clearly not your job or your expertise, so direct her there. It took 2 hours for him to switch a chip in my phone and do five minutes of contact conversion. Livid.

This is the second time I have gone to Techy when my phone was not behaving appropriately. They…read morelooked at it right away, diagnosed it, fixed it, told me what to do next if I continue to have issues. I'm out of the store in 10 minutes! If you, like me, are pulling your hair out over problems with your phone, these guys will diagnose and give you advice on what to do next.Thanks so much.

I dropped in here to get a battery changed in my iPhone after another shop let me down. I walked…read morein. The tech was friendly and helpful. He was thorough and told me the cost before I committed to the service. He got the work done in 35 minutes. The work performed solved my problem. The price was a tad more expensive than other places. I appreciate that they were open, without appointment, on a Sunday afternoon. My only real complaint is that there is no place to wait inside this large store. It seems they don't want you hanging around to wait on the service to be completed.