While on a trip. and had something break related to my phone case. I saw on-line that I had a…read morereplacement at this location. I stopped by early Sunday, told the ladies what I was looking for - they verified that I wanted the whole unit (as you can order the replacement online for just that specific part), with being on vacation, I explained that I didn't want to wait several weeks for the part to get to my home The lady lady went out of her way to help me, didn't even check to see if I was an AT&T customer, and she was able to find just the one part I needed. My experience really brightened what might have been a disappointing occurrence during a vacation

I went to this particular AT&T store due to I had great service from them in 2017. Again, I had…read moregreat service from them. I got a new Apple iPhone and iWatch. Love both my items. I highly recommend going to this store!

This is the former page for AT&T (see photo and website listed). Apparently, the Yelp page was…read moreconverted to Starbucks. Now this page represents a duplicate of the true Starbucks page. The issue has been repeatedly reported to Yelp, with no resolution. note: the actual address for the AT&T Store is: 7564 Poplar Ave., Suite 107, Germantown, TN

I have been AT&T for years. I been four store and their lack customer services is bad. All they…read morewant to do is sale things that you do not need, things that they have in stock, and question everything without helping you out on what I need and want. It is best to order online yourself, etc. The customer services on the phone or chat line is worthless as well when comes getting something done. They are really slow and the agents are not very good in helping you out. You have explained several times on getting something done. You can spend over an hour to finish something out. A billion dollar company is a joke on services.

DO NOT GO TO THIS STORE, 7708 POPLAR AVE, SUITE 120, GERMANTOWN TN!!!!!!!…read morei went in to add two lines to my business account, verizon's Dorian, told me i could add two lines and get the 2 iphone 16s, ipads and iwatches with no charge for the devices! and only have the three iphones active! he even told me that the iwatchs would sync to my iphone and that would be no fee. all for a one time activation fee and only have the three phone lines active, approximately $210 a month. i asked him to repeat the deal several times and even recorded the conversation. i paid the activation fee and left. a couple of days later, i went back to the store for help with the watch and there were four separate customers in there agitated and complaining that their bill had increased with "the deal" that Dorian gave them. days later, i notice large deductions from my account from verizon. i went back to the store and Dorian told me that i had to pay for the devices and each device had to have its on line!!!!! well he lied to me as well! i immediately tried to talk to management and i wrote a review on goggle which is still there explaining all this. the owner replied to the review asking to email to help find a resolve. a representative of the owner for verizon did call me and said she would help after hearing the story and finding out the emoployee gave me the wrong information for a business account. I RECEIVED NO HELP, NOTHING. my account bill went from $68 month to over $800 a month and over $9000 in one year. everytime i called, over 5 times each month, i spoke to different foreign employees and no one could help, always saying i have to speak to a different department! if anyone with any rank for Victra or Verizon, please contact me to help resolve this terrible store selling problems!!!

I think the problem is that the average person thinks we're getting great service from tech people…read morewhen the tech people are very very knowledgeable which your people are. They are very knowledgeable in product. They are also very much like car salesman. Anything to get the sale. The damage they've done to my family cannot be undone and will last a long time.

I personally think AT&T is extremely expensive and I don't appreciate being locked into a contract…read morefor 2 years - but I know the guys working there have nothing to do with it and I appreciate how helpful they are with my questions. This location can get extremely busy so try and get there as early as possible. I usually get into the parking lot 5 to 10 minutes before opening so I'm their first customer. But that's just me. I hate to wait.

Upon entering the store we were greeted by the host who was courteous and very professional. The…read morestore was clean and good lighting. Pleasant staff and very friendly. Mr. Joe, who assisted us was very knowledgeable and very patient as well as nice. Overall visit was good.

This review is strictly to the location on Whitten Rd. I went in for a screen replacement only, yet…read morethe service quickly became unacceptable. A straightforward repair was improperly turned into an alleged charger port issue. After being told the charging component "needed" replacement, I was immediately offered a so-called discount on an unexpected repair, along with accessories and an extended warranty plan. This approach was pushy, inappropriate, and unprofessional. Compounding the issue, a repair that should have taken only a few hours extended into the next day, causing unnecessary delay and inconvenience. The lack of transparency, poor communication, and focus on upselling rather than completing the agreed-upon service reflect a serious disregard for customer time. I expect this business to take accountability for its practices.

From the owner: Wireless City, We put our customers first. read more