DO NOT GO TO THIS STORE, 7708 POPLAR AVE, SUITE 120, GERMANTOWN TN!!!!!!! i went in to add two lines to my business account, verizon's Dorian, told me i could add two lines and get the 2 iphone 16s, ipads and iwatches with no charge for the devices! and only have the three iphones active! he even told me that the iwatchs would sync to my iphone and that would be no fee. all for a one time activation fee and only have the three phone lines active, approximately $210 a month. i asked him to repeat the deal several times and even recorded the conversation. i paid the activation fee and left. a couple of days later, i went back to the store for help with the watch and there were four separate customers in there agitated and complaining that their bill had increased with "the deal" that Dorian gave them. days later, i notice large deductions from my account from verizon. i went back to the store and Dorian told me that i had to pay for the devices and each device had to have its on line!!!!! well he lied to me as well! i immediately tried to talk to management and i wrote a review on goggle which is still there explaining all this. the owner replied to the review asking to email to help find a resolve. a representative of the owner for verizon did call me and said she would help after hearing the story and finding out the emoployee gave me the wrong information for a business account. I RECEIVED NO HELP, NOTHING. my account bill went from $68 month to over $800 a month and over $9000 in one year. everytime i called, over 5 times each month, i spoke to different foreign employees and no one could help, always saying i have to speak to a different department! if anyone with any rank for Victra or Verizon, please contact me to help resolve this terrible store selling problems!!! read more

I think the problem is that the average person thinks we're getting great service from tech people when the tech people are very very knowledgeable which your people are. They are very knowledgeable in product. They are also very much like car salesman. Anything to get the sale. The damage they've done to my family cannot be undone and will last a long time. read more

I've been a long time customer of Tracfone, and always got great customer service. i just didn't want a contract phone. Recdntly I ordered a replacement phone for my 93 year old mother. the phone arrived today, but the back of the phone enclosed in the box was for a completely different phone, and of course wouldn't fit. I contacted Tracfone to see what to do. An extremely rude woman by the name of May first wanted to text me on my mom's phone, which I had already told her was't working. She was so exasperated with me over that! Then she told me to return the phone at my expense, and I should get a refund in 30 days. When I pressed for details she just got more harsh. I am going to return the phone tomorrow, but really expect to be out of the cost of the phone, plan, and postage. after this, we will moving all our accounts. Verizon bought Tracfone, apparently ruined their customer service and products. read more

Old lady is rude and impatient and absolutely no help. The young man Nick though had great customer service and deserves to take that awful woman's position. read more

Came on my lunch break to simply pick up my curbside order. Never happened. Spent 45 minutes waiting while they figured out how to dispense the phone. They kept saying I ordered it wrong. I left & called actual Verizon. They said next time use a corporate store & I did not order it wrong. It was an error on "victra's" end. Now I'm back at 5p to try again bc they didn't refund it. They are helping people have issues, after issues. I WILL NEVER USE A THIRD PARTY VERIZON AGAIN. read more