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    Miami Lakes, FL

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    AT&T Store

    2.1 (11 reviews)
    Open 10:00 am - 8:00 pm
    Updated over 3 months ago

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    9 years ago

    Don't come to this at&t store they are super rude worst customer service ever! nasty faces and attitude!

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    10 years ago

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.2(25 reviews)
    1.4 mi
    $$

    I wish I could give zero stars, but to leave a review, I have to select one star…read more I brought my MacBook Pro to uBreakiFix in Miami Lakes for a software loop issue, hoping their positive reputation would mean I was in capable hands. The original problem was purely software: the machine would power on, show the Apple logo, prompt for an update, and then restart into internet recovery and repeat that cycle over and over. Crucially, the computer did power on. When I picked it up the next day, I was told it couldn't be fixed because it was more complicated, but when I got home, it wouldn't even turn on. I discovered the battery was disconnected and a securing sticker was missing. When I questioned them, they admitted to opening the machine, which felt dishonest after they'd initially said they hadn't. While they may be proficient with other devices, I cannot recommend them for Apple products based on this lack of transparency and care. Thank you for your response, but an apology and a warranty offer do not fix the lack of honesty and professionalism I experienced. To provide more context, I discovered the issue on Friday after your business had closed. I called on Saturday, and I was told there was no time to look at it and that I should bring it back on Tuesday because Monday was a holiday. After bringing the MacBook back on Tuesday, I called around 5:30 PM to check on the status. The person at the front desk told me it was ready to be picked up, meaning it would be returned in the same condition I brought it in--with the software loop problem, but still powering on. Shortly after I mentioned in a comment that I might take the device to Apple, I was suddenly told to wait a moment, and the staff then came back to say it actually wasn't ready after all. This kind of conflicting information only reinforces my lack of trust in your service

    DO NOT USE uBreakiFix - They Broke My Phone, Lied About It, and Now Are Illegally Reporting a…read moreDisputed Debt! You are absolutely right. My apologies for the misinterpretation of the credit report information. I mistakenly conflated it with the issues you were having with another company. uBreakiFix's failure to honor their warranty and take responsibility for the faulty repair is a serious matter in itself, and we will focus on that in the revised Yelp review. There's no need to bring in the other credit report issue. Here's the corrected and more focused Yelp review, emphasizing the warranty refusal and lack of accountability: uBreakiFix Miami Lakes - AVOID at ALL COSTS! Warranty? What Warranty?! I am beyond disappointed and frustrated with uBreakiFix, specifically their Miami Lakes location. If I could give them zero stars, I would. My experience was a complete nightmare, and I want to warn anyone considering this business: DO NOT USE THEM. On May 10, 2024, I entrusted my iPhone 14 Pro Max to uBreakiFix for a simple screen repair through my AT&T insurance (Sale #24662821). What I got in return was a masterclass in incompetence and a complete disregard for customer service. The technician who came to my home to perform the repair did a shockingly poor job. Not only was the screen not properly installed, but they also failed to reinstall the crucial water damage seal. This negligence directly led to my phone later suffering water damage. When I contacted the Miami Lakes store, then managed by Cesar Hernandez, to address this, I was met with nothing but dismissive attitudes and outright lies. They refused to acknowledge their technician's mistake and claimed the water damage wasn't covered by their warranty. Let me be clear: this is unacceptable. The damage was a direct result of their shoddy repair work, and they should have honored their 1-year warranty without question. Instead, they gave me the runaround, suggesting I file another insurance claim for damage THEY caused! The level of incompetence and lack of accountability is astounding. I ended up having to repair the phone myself, at my own expense, after uBreakiFix left me with a useless device. To add insult to injury, when I tried to explain the situation again recently, I was told by an employee (Alex) after he spoke with Cesar Hernandez, that uBreakiFix refuses to take any responsibility. This is after nearly a year of trying to get them to do the right thing. uBreakiFix clearly doesn't care about its customers or its reputation. They are quick to take your money but refuse to stand behind their work. Do yourself a favor and steer clear of this business. Find a reputable repair shop - even if it costs a little more - it will save you a mountain of frustration and potentially save your device. I am now pursuing legal action against them for breach of contract and negligence. Don't make the same mistake I did. Choose wisely. Choose anyone but uBreakiFix.

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    BrandsMart USA - All products sold at our Clearance Outlet are covered by the applicable manufacturer's warranty.

    BrandsMart USA

    2.7(355 reviews)
    1.3 mi
    $$

    I am pleased to report that our second transaction with Kanny at Brandsmart has been a success…read more Kanny is amazing. She is smart, professional, and gets things done on time! She made it easy for me. Excellent service! I will definitely call her again in the future for the next transaction. The stove is installed, and the tenant is happy! What more can we ask for? Thank you to Kanny and Brandsmart.

    So here's the current situation: purchase of a range, delivery and installation of the same. The…read morerange is pretty close to DOA - starts overheating. BrandMart USA says they can't do anything, we need to talk to manufacturer. Manufacturer provides an authorization for exchange. We then try to reach out to Brandsmart to schedule an exchange and delivery. Guess what? The sales can't help, it has to be customer service. No problem, right? Wrong. Customer service won't pick up the phone. Try to access through the phone system for an hour before calling the sales line again and they try to patch me through, but ... shockingly, customer service won't pick up their lines either. Stay on hold with sales for 30 minutes more while this plays out before giving up. So ... days later, no love. This range is for my 90 year old grandmother, and she can't cook for herself and is now exhausting her limited fixed budget thanks to Brandsmart. So ... poor quality, literally non-existent customer support ... don't know what else to say.

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    BrandsMart USA
    BrandsMart USA
    BrandsMart USA

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    AT&T Store - mobilephones - Updated September 2026

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