Have used Verizon over 20 years with little to no problems . Great service and they do work with…read moreyou on payments etc . I'm quite pleased with Verizon and their service and value .

We cancelled our service Sept 27, 2025 after being a Verizon customer for over 20 years. However,…read morewe continued to get bills. We called MULTIPLE times and spoke to foreigners working from home we could barely understand, and told them that we cancelled our account on Sept 27, 2025 and we wanted confirmation that our account was closed. And also to reverse the new charges on our account. They assured us the account was cancelled and they would be reversing any charges. We asked for email confirmation, and they said they would send it. We never get an email. A month goes by and we get ANOTHER bill, we repeat the process of calling and waiting a long time on the phone, tell them to send us a copy via email that everything is cancelled and we have a zero balance, "Yes, absolutely we will" nothing ever comes. We go another month, now the bill is up to $350+ I call back again and beg them to please get this fixed. By this point, they can't even find our phone number in their system. I'm beyond upset and frustrated at this point. Another month goes by and now we're in collections for nearly $500.00. I am going to the Midland TX store today and will be resolving this issue once and for all. I've never had worse outsourced customer service in my life. If I cannot get this resolved today, I'll be going on all social medias and repeating this same information about the absolute horrific service, along with inquiring about litigation with a local attorney. Edit: also for the past 30 minutes, I've been trying to call the local number 432.520.3535 and I cannot get anyone in that office to pick up. I get transferred to Atlanta eventually. Absolutely terrible service.

I went in for a battery replacement on an iPhone. He took my phone and took off my screen protector…read moreand asked for my password, which I wasn't sure if that's normal.. but he said he was looking for other problems. I was quoted double the price of the battery joes, so I left with my phone.

They fixed my phone but didn't do the screen right and now won't fix it again, they say it's…read morebecause of dust but won't fix it, when my WHOLE SCREEN IS COMING OFF

Poor customer experience. Despite confirming my online order was ready for pickup, it was canceled…read moreat the store level. I was informed that online orders do not generate commission, which appears to affect how customers are treated. As a result, I transferred 15 business lines to a different provider.

Bertha is a great customer service rep! she took great care of us and patiently provided…read moreexceptional service! She was very hospitable and attentive to our needs, even staying late to make sure we had everything we needed.

Worst company associates ever to deal with. I canceled my service on 3/24, today is 4/30 and…read moreapparently I still have it. I just spoke with a representative told her I wanted it canceled and ask for a mailing label to send the router back to them. She proceeded to tell me about deals, ways my bill could go down, etc. Ridiculous they do not listen to their customers. I still don't know if it's canceled. In regards to the internet, good connection, but bill steadily increases every month, yall been warned .

After coping with a rude ass de escalation team that did the opposite of that. Had to, because I…read moream mentally ill, then employ coping techniques Due to it. I walked into this store resolute to absolutely be done, and the amazing local ladies PWNed as Proper Ladies Do... Ahem.

Wesley was very helpful and knowledgeable about the questions I had. I highly recommend this place…read morefor car battery replacement and will go back again! Thank you BatteryJoe! -Vanessa

Brought it to Battery Joe at the middle of January to get a battery replaced. They "overnighted"…read moremultiple screens because the heat they used broke our original screen. I get it; that sometimes happens, but then they proceeded to break two other screens and returned my iPad to me like this. I spoke personally to the manager to assured me that the screen would be overnighted. It was, then someone used it for another iPad. When they got mine in, they didn't call me to update me. I had to constantly call them. One tech said it was the loose charging port. The other said it wasn't. Then after having my iPad for THREE WEEKS, I finally got a call that it was ready. They also ordered another screen without a home button. You do this for a living. How do you not know what to order? Please keep in mind, this is the third screen. I showed up to pick it up and the excuses started. Ya see, it did start when I called you, but it turned off and isn't turning on. Could you come back tomorrow? Sure! Ugh!! But ok.... Next day. Screen comes in, she broke it. But don't worry, she called me and told me it was ready again. She forgot to mention that she broke the screen again. This time, it's non-repairable. So now I get the pleasure of not being able to access to my iPad to grab my old stuff. Neat. Yes, folks, again. And this picture here is how I took it home. The screen wasn't even attached. I know they went backwards on this one. The excuses started again, but I said ya know, let me just take it today and let's just be done. I've had enough of this run around. When the girl took me to the checkout counter, I asked how much they were actually going to charge me for and she said Word For Word ," well since this was my fu** up, we will only charge you for the battery." Wow. Super professional. She also then had to start searching for prices bc you know, me showing up was a surprise. This was a horrible, horrible experience. I don't know who owns this, but while I was there, they even gave two other customers the run around. If you're looking for the details on this situation if you have cameras, the date is Feb 5, 2024 at 2:00PM. I would rather risk giving my iPad to a local crack head to fix rather than these Yonks. They specialize in excuses, not results. If you are the owner and you do see this, feel free to reach out anytime. Thanks.

Place is a scam Stay away just takes your money and acts stupid when you ask I him for a refund…read morebecause his screen replacement don't work

price was alright but you get what u pay for battery that I replaced only lasted a month the guy…read morehimself rude

This store is very unhelpful and rude. I purchased a new phone and traded in my old phone. i was…read moretold to erase the old phone and bring back to the store for the trade in. after doing that they said they never said that and the manager acted like he could care less.

It is important to note that this is not a T-Mobile store, but rather a T-Mobile "authorized…read moreretailer." I have tried to be understanding and patient, but I have limits. I ordered a screen protector from them, as provided by my Protection 360 insurance coverage. I requested that it be sent to the store, rather than my home in Midland, as they have to install it anyway according to the terms of the insurance. They had it sent to my billing address in Denver, right after they beginning of the pandemic. I finally had it forwarded, and a young fellow from Jamaica, whom I haven't seen since, did a quite competent job if installing it. Some months later I needed to have it replaced, and was told in no uncertain terms that my insurance did not cover it. I messaged T-Mobile and was assured tht Protection 360 does indeed cover screen protector replacement, and returned to the store. I was met by a fast-talking manager from Dallas who gave me a tablet that he portrayed as a gift, but added thirty dollars to my monthly bill. He assured me that my screen protector would be ordered, and two months later, having heard nothing, I called the store and was told that it would be re-ordered if it hadn't indeed been ordered. Yesterday, four months after my initial attempt, I called and talked to the new manager, Jeremy. He told me he would make sure the screen protector was ordered, and would get back to me in a few minutes. I'm still waiting.

If I could give this place a 0 I would most definitely would. Nothing but some Crackheads working.!…read moreThey did not know what to do when I needed a simple sims cards and I waited 1 hour just for service.

The phones work well in this area. The security system is good but don't waste your money on their…read morecamera system. It is a joke. Our cameras seldom work and they sure aren't worth having. I would take the cameras out except they got me to sign up for a multi year contract. Bad move on my part