We pay over $200 a month for our service to be only work part of the time. We have channels that…read morenever work and there are constantly outages for no reason. When outages happen it takes no less than 4 hours to fix them. I don't understand why Optimum is charging so much and they can't can get our service to work correctly. No to mention when I call for help or to see what sort of compensation can happen, almost EVERYTIME it's met with a I'm sorry we can't do that. I have stuck it out way longer than I should have.

I was talked into trying optimum mobile and told I could cancel within 21 days as soon as I found…read moreout they misrepresented what they told me three days later I called and canceled and was told to send back free phone which was three phones I wasn't expecting. I took them to optimum office in midland and they told me it had to be done over phone so I stayed in their office while I was on phone trying to cancel. Two hours later I FINALLY got a return label I took them immediately to fedex and sent them back. I thought it was done then got a notice they were taking 127.00 more dollars out of my account for mobile service do I called Optimum back and told them I canceled service within three days and shouldn't be charged anymore they told me they hadn't received them (do I looked up my tracking number . The phones were signed for in Ft worth texas and Optimum said they were still iin Texas and not where they needed to be so HOW IN THE DEVIL CAN I CONTROL WHO Signs FOR THEM????? THEY WERE DELIVERED AND SIGNED FOR BY A PERSON IN Ft Worth on the 15 th of December . Optimums said I still have to make payments until they get the phones even though I have proof they were returned and signed for!! Contacting a lawyer and taking it public

I had Grande Communications before Astound bought them out. So for over 10 years I had this…read moreservice. 1 GB of download. Since Astound took them over, I had over 5 service calls telling them I had barely any service. It seemed I was on a party line, sharing my service with others on my street. I called Starlight Broadband, and the installer noticed one of my cables was in the wrong port. It fixed my problem. But ended up changing services anyway. I had made my payment early on July 1, 2025. It wasn't due until July 8, 2025. I cancelled July 2, 2025. They refuse to refund any monies stating I was paying for June 15, 2025 to July 15, 2025. Even though I would have been able to use their services until August 8, 2025. They said over and over, "Its our policy to never refund any monies"... They even told me they could see I wasn't connected any longer. What a rip off.

I can't send pictures, videos or GIF's on my phone at my complex & NEVER had these issues with…read moreSparklight. Don't choose this horrible company, get Starlink instead. I'm paying for 1G & texts take FOREVER TO SEND at night & during the day. Constant "network error occurred" mesaages. In an emergency, your loved ones will never get the texts or pictures!!!!

We called for service repair, they came out with in 15 mins. Internet Service has been good for…read moreus. Thank You

Thank you for helping us out. Devin, the tech, did a great job setting everything up for us. Very…read morefriendly and polite gentleman. I will always recommend GIS.

Worst company associates ever to deal with. I canceled my service on 3/24, today is 4/30 and…read moreapparently I still have it. I just spoke with a representative told her I wanted it canceled and ask for a mailing label to send the router back to them. She proceeded to tell me about deals, ways my bill could go down, etc. Ridiculous they do not listen to their customers. I still don't know if it's canceled. In regards to the internet, good connection, but bill steadily increases every month, yall been warned .

After coping with a rude ass de escalation team that did the opposite of that. Had to, because I…read moream mentally ill, then employ coping techniques Due to it. I walked into this store resolute to absolutely be done, and the amazing local ladies PWNed as Proper Ladies Do... Ahem.

really a very bad attention on the part of the workers, rude and a lot of lack of attention. Very…read morebad I do not recommend it

Service is great, we are different we take the time to get to know your needs and recommend what's…read morebest for you! Come visit me Erick!

Never works was out all of sept was charged $80 now we've lost internet again after finally getting…read moreit back October 1st, its literally a week later, bet they won't miss pulling that auto draft payment though, worst internet company ever DO NOT WASTE YOUR MONEY ON THIS SCAM

One star is way too many but they don't offer any less pay 80 a month to never have internet no…read moreresponse ever this is ridiculous do not use

This has got to be the best place to go for any help. The team is so patient and they explain…read moreeverything so well. Albert was an ANGEL in disguise!!!!

My experience with T-Mobile was absolutely horrendous. I strongly urge anyone considering them to…read moreSTAY FAR AWAY. Here's what happened: I had a phone with them for just two days before deciding to return it. Another provider offered a better deal, so I made the switch. Sounds simple, right? Wrong. Apparently, even after returning the only device I had with them, I was required to call customer service to cancel the line. Here's the kicker: customer service requires a verification code that's sent to the phone... that I had already returned. So how exactly am I supposed to verify anything? When I explained this to a T-Mobile store rep, their response was: "Well, did you come to the store and tell us that customer service said that? We can verify you here and cancel the line." Wait, WHAT? If store reps can verify and cancel accounts, why was I told to call customer service in the first place? Why wasn't it canceled automatically when I returned the phone, especially since I could no longer use the service? Being that they do this every day, I don't see why the line couldn't have been cancelled at the time of returning the phone. It honestly felt like I was being punished for leaving. Despite only having the phone for two days, I was charged for three full months of service. I paid the bill and then filed a chargeback because clearly, T-Mobile wasn't interested in helping resolve the situation. Their response? "That's how it is with any company." Really? To make matters worse, after the chargeback was filed, T-Mobile billed me again for the same amount on a separate statement......plus an extra $30 fee .. lol almost as if they were retaliating for challenging the charge with my bank. Look, I understand paying for the single billing cycle month that I had the phone, but three months for a device I used for less than 48 hours? That's absurd. And to be told it was my fault because I "should've called customer service"--when customer service requires a pin code I could no longer access? The logic is completely backwards. A female rep in the store literally told me, "Just pay the bill and don't file a chargeback." That kind of dismissive attitude shows they have no interest in helping. This is also something she could have told me over the phone. It's a classic "this meeting could have been an email" situation. Just wasted even more time physically going there. I called my bank and they said the dispute is still ongoing so I cannot proceed with the next bill as per my financial institution's chargeback department. If this rolls over into a larger amount with no response to the official chargeback documents and my credit is affected, I will be seeking legal recourse. This entire experience has been infuriating and a HUGE waste of time. Never again. Avoid T-Mobile at all costs.