After moving to T-Mobile from Verizon I quickly realized what a horrible mistake I made. After…read morethree times, I tried to get them to fix the problem. My bill went up $20 a month. From what they told me was going to be. From what I here from other people? This is a common scam T-Mobile pulls on people. I was told I would also get a $200 Visa gift card but I have not received it and when I talk to customer service. They can't find it and don't know what I'm even talking about. The result was their service doesn't work where I need it to. Wouldn't that be breach of contract? The manager of the location was no help and told me sorry it's our service. If the service doesn't work where I needed to, then the phone is useless, and I should not be held to a contract. T-Mobile is exactly what it has been forever. It is a horrible company with horrible customer service. And no matter how many times I call or chat with them. They will not give you a regional manager contact.

This review is for the store located at 1429 N. Telegraph Road Unit B. In Monroe Michigan…read more I highly recommend this store to EVERYONE! The Manager had the patience of "Job" with a smile on his face and his voice so kind, as he answered all my questions, and I had many. He spent 2 hours with me and his assistant was great as well. They took good care of me way beyond the call of duty. I wanted to read everything and they provided me with everything and set up my phone for me and like I said, had the patience of "job". I will recommend this store to anyone who wants to know where to go to get EXCELLENT SERVICE. Thank you both for all that you did...GREAT JOB!

Erica was amazing! One of the best customer service people I have ever had. I am being serious;…read morePeople could learn how to be a good person from her.

Went to the Monroe, MI store on 7/8/26. I purchased a new Samsung 26+. I was a longtime Sprint/T-…read moreMobile customer. I walked in the store and Mike started helping me. He was great. He helped me by getting me a new plan with Spectrum, closed my T-Mobile account, and helped me with my other current Spectrum accounts. Thank you Mike!!! I am a very happy Spectrum customer.

Shane was very helpful, I accidentally deleted my cellular (eSIM) after being out of the country…read more Shane was efficiently and friendly. I recommended this branch and Shane for your future services.

I asked about having a screen protector put on and a very helpful employee named Ed helped me out,…read moreadded bonus there was no charge and my phone is protected!