Went in last month to have my wife get a new phone. Over and over again the clerk said the new phone would be free after we paid the difference between the turn in value of her current phone and the new phone ($200). I get this month bill....$22 charge for installment 1 of 36 for the new phone.
Apparently, the word free means nothing to ATT, so don't be fooled when they flat out lie about what you'll be charged. read more