Hi , me and my wife went here a month ago and the guy Tyler at 9659 NorthSam Houston Parkway E…read moresuite # 100 ! This guy Tyler promise me that out phone bill would be $214.00 each month after the 1st but it's $369.00 each month this Tyler guy screwed us over , I call and went back to the store them we been texting back and forth for a week now , this guy should not be selling phones of your going to mess over people like that , we spent over $2k that day in the store and to get treated like this is some wild stuff ! He should be wrote up and handled for this mess , now we have to deal with this phone bill and no help !

I was in this store for the very first time today. I had been going to the location on 45 and West…read moreRoad. The service is pretty decent there but this location is closer to home. I was having issues with the wifi on my phone for a few months now. Plus, I was considering an upgrade to the iPhone 12. As soon as I walked in I had a friendly face and great service from start to finish. Morris walked me through all of my options and made sure I would be aware of what I would be charged. I was pleased with the transparency. I know it's a lot to explain. He was very patient and made sure all of my data would transfer. I've had good service at previous Verizon stores but this experience was excellent. I am pleased with my new phone and can't wait to use it for upcoming projects! Go visit this store and ask for Morris!!!

I came in to ask them a question about home Internet since the website informed that I couldn't get…read moretheir service at my address. Last week, I spoke with Waysam and he tried to sell me on a $55 per month deal. At the time, I told him that Xfinity had the same price, but for 1000 Mbps and decided against it. After I'd been thinking and doing some decision making, I decided to make another visit into Verizon to sign up for internet. I read numerous reviews online about Verizon internet service being the best paired with their exceptional customer service. Today, I went into the store and merely greeted by two men. They were busy studying something on the computer. I was told that internet service would be $70 a month without a phone plan and autopay. I told them I use Mint Mobile since it gives me the options to pay yearly not monthly, their service is solid, and more affordable than Verizon. Before I left, I asked the guys if they'd recommend Xfinity. One of them said they are decent. Our interaction sealed my decision to check out Xfinity for internet service. I'd admit I'm a bit afraid since AT&T and Spectrum both sucked before for me. This Authorized store has okay customer service. One person will tell you one thing and another it's something else.

Terrible service. Called to get information on my account the line was disconnected. I called back…read moreand tried to explain I had just called and was disconnected. He told me I didn't call. I ask for his name. He told me that he wasn't going to speak to me and hung up.

Great customer service fixed my phone that I found and he gave me and amazing price Will go in the…read morefuture for more unlocking

Friendly staff! Thanks for being patient with me! Will be back for my next phone purchase! :)read more

Derek was friendly,respectful and quick. I made the purchase online for my service and it was easy.read more

Service was poor, rep had no people skills and wasn't helpful and couldn't answer any account…read morequestions. He didn't want to be there or be helpful.

The service was great, he was knowledgeable, and prompt. The…read moreplace looked very clean! Go get your devices repaired there!

I took my phone to be repaired. It needed a new back & front screen. Once I got it back the next…read morecouple of days I had issues with calls & text. I got to T-Mobile to figure it out & my phone is missing its sim card. The store either mistakenly forgot to put it back in, or they kept & stole the sim card to use for future use by them. Do not go here, don't trust them.

Repair was fast and my phone was returned in perfect condition. Recommend if you're looking for…read morequick repairs.

I went in there today and the guy who worked there was a real jerk. I tried to see if he knew…read moreanything about troubleshooting about my phone and its broken charger. He immediately said it was my phone after he didn't check it. After assuming the problem was my phone he rudely made me leave. He is unprofessional and very rude!! All he wanted to do was sell me things I didn't need or want!

WOW ! Abdul is incredible at cell phone repair and recovery.highly recommend for service and offers…read moregreat cell phone plans though Xfinity and H2O. 5 stars !

Abdul did an outstanding job fixing my iPhone 13 Pro. The back was completely shattered and he was…read moreable to replace the glass to make it look good as new. There were some fitment issues around the flashlight but he allowed me to take it back a second time so that he could fix it as best he could and even explain to me why it won't be perfect but he did the best he could. In the end, I'm happy with how the phone came out he did an excellent job and he was very friendly.

Patrick at Cell Phone Repair in Baytown deserves more than 5 stars! He was extremely patient and…read morekind while helping me after my carrier completely messed up my claim. I had to come in twice to get things resolved, and on my second visit, I was on speakerphone with Assurant when the rep was being very disrespectful and refusing to help. Patrick overheard and immediately stepped in. With professionalism and incredible patience, he took over the call and was able to get everything resolved. If I could give this place 10 stars, I would. Highly recommend Patrick and this location!

I called before I went there, the huge guy there was completely rude and tried to intimidate me as…read moreI was leaving the store. He told me something different over the phone and he had such a miserable attitude once there. Horrible customer service. He has the attitude of someone that really hates life, hates people, hates his job. The lady in the store was nice and helpful. But the lazy guy that sits behind the wall that was talking from behind a wall might I add, is enough to say - STAY AWAY. Do not waste your time with this shop.