I went here yesterday to trade in my old phone and was immediately greeted by Natasha. She was courteous, knowledgeable and took care of everything in less than 10 minutes. It was a pleasure doing business with her. read more

I purchased a new phone at this store. They added the "upgrade anytime feature" to my account which I most definitely did not want. When I returned my old phone for the credit, the salesman told me he removed that feature. Not only did he not remove it, he added yet another $19.99 insurance without even asking me. Lies, lies, lies. Don't shop at this location. This store is not a corporate AT&T store. They are a third party retailer. If you need a new phone, call the AT&T customer service or order on the AT&T website. read more

Completely ignorant staff only interested in padding their commission checks compounded by their deliberate rudeness and outright lies. Total rip off artists. read more

Terrible customer service. Basically talked down to you and told me there's nothing they can do to help even when they made the original mistake to my plan. Definitely saw them roll their eyes at least twice at me. I've been with AT&T for 20 years and after this experience I'm contemplating switching services. Do not go here. read more

honestly, If you have to go in there, dont go in there alone. noone will believe your story about the service. I wanted to return 2 things under the "buyer remorse program" I was assured that given the circumstances it shouldnt be a problem to avoud the $50 restock fee by "611". My answer to "why are you returning this stuff?" was that "my mom asked for help with her phone and honestly i feel like she was kinda taken advantage of cause shes old. she just needed her phone restarted", i asked on the phone if they could just hard reset her phone, and they sent her on her way with 2 new lines with a new phone and a new tablet.. my guess is knowing sales commission may be lost the manager took the opportunity to claim I was "disrespecting her" and yelled at me telling me to leave the store. yelling that she will refuse to accept the return. she refused to give me her name, she refused twice to provide her I.D# to me or customer service. she turned on loud music to make it hard for me to hear/ speak with "611" customer service on the phone, and ended up trying to take the phone out of my hand while the surprised service rep on the phone was asking her for her ID. (mind you this was the 3rd time i was in the store. everytime i was told i needed to speak with a manager to wave the restock fee and one wasnt available in the store. (including this time) hours later i made another attempt to return this stuff. that is when i discovered that this unhinged representitive was in fact the manager. when she flat out told me she she will not take the return and that she is the store manager. I'll end up mailing the stuff to Texas for a return and hope for the best. twilight zone stuff. read more

Here's what I bought: -a $720 phone to use with Dexcom to monitor glucose levels -an insurance plan that would fix a broken screen in the store at no cost to me Here's what I got: -nothing The phone isn't compatible with the Dexcom app and they won't swap it out because I waited more than 14 days. The insurance is subcontracted, so ATT won't provide any refund or service, even a call to the subcontractor to mediate for a 20 year customer. Avoid this store. ATT customer service told me that they are famous for telling you whatever you want to hear in order to make a sale. It seems that lying is their business model. We'll be moving on. Too bad, because we have 5 lines. read more

AT&T Store - Mobile Phones Near Me - Montgomeryville, Pennsylvania

I purchased a new iPhone here recently which took 5 hours. My biggest complaint is that they added two options (insurance and Upgrade) which I never requested. I didn't realize they did this until my first bill was posted. I was able to get the insurance deleted but I'm still working on getting the Upgrade deleted. When I called the store to discuss they were rude and didn't even try to help. I've called AT&T twice and have to call again tomorrow. If you go to this store be sure to tell them if you don't want the options, if not they'll add them automatically. read more

Do not go to this At&T store. It's not a corporate store. Most of the ones you see are not. It's really false advertising if you think about it. They have tried to rip me off a few times and give in inaccurate prices. read more

Customer service is nonexistent. I wanted to buy a phone tonight & 2 employees we're playing on their phone, while one person was helping a customer. 33% of the staff was working. Do not recommend this store at all. read more

This store is the absolute most horrid, bottom of the earth store I have ever been to in my life. For 45 minutes I was bombarded by 2 overbearing woman who talked over me, tried to sell us deals we clearly stated we didn't want, told us we misunderstood them, and played loud obnoxious rap music over the speakers while doing so. My sole reason to going to this store was to trade in my phone and get a new one, and all I've got in return was 2 cross armed bitches who had me lose $183 paying off a different phone which I was told i could allow me to do a cross upgrade. This was the worst and most scumbag service I've ever had to deal with and I hope these woman are fired and nobody ever has to deal with their absolute relentless badgering ever again just to end up losing money and gain nothing. read more

Wow! That was really disappointing. I walked in the store with only two customers there - one customer clearly finished up but the person working with didn't even acknowledge me, and then proceeded to continue talking about everything from worklife to personal things that were completely unrelated business. I stood there and stared at him for 10 minutes before shaking my head walking out disgusted. I understand Customer Service and being friendly- but this guy was taking it too far just bullshitting about life when clearly there was a customer waiting . The customer was being polite listening, but the ATT guy couldn't stop yapping long enough to acknowledge a waiting customer Wake up! Time: 10:19a at Montgomery I'll. read more

I've been in this store a few times with My Mom when she was getting a new phone and I can't really say that I'm that fond of it. To start off with it is unclear that you need to have a number to get assistance and when we asked, the employees gave us attitude. When we did get a number, we waited forever until we got assistance. During the sale the employees are nice up until they try to sell you extra merchandise and if you don't want any they give you more attitude and rush you out of there. This makes the slow service and long processes a pain (and I was only there as a bystander of my Mom who was getting her new phone). Another instance my Mom was shopping for a flip phone (this of course was a while ago) and the employee helping us told her to go to the "corner of shame" where the flip phones were which is odd. Thank god there's the Lansdale location which is much closer, I can save the time and effort in the long run. read more

Ordered a phone online. Made an appointment to pick it up. Arrived- 1 person working; 10 customers waiting. They WOULD NOT give me my preordered, prepaid phone- told me I had to wait my turn- with an appointment! Verizon gaining a new customer. Why make an appointment and do their work online to be treated like this? Avoid at all costs! read more

This particular location doesn't even deserve one star. In fact, it's a shame there's not an option for zero stars or negative stars. The employees are terrible and unhelpful. The manager is worse than the employees and acts like he helps you, but doesn't actually do anything. He also acts like he's doing you a favor when he gets off his lazy butt in the back room to speak to you. My advice - go to another AT&T store or switch companies to one with better service, if that even exists anymore. This place is just awful. P.S. Anyone that gave this place 5 stars or close to that is either an employee or friend/family of an employee here. read more

The employees at this location have been incredibly helpful every time I stop in or call. Its so nice to work with people who are both knowledgeable and friendly. read more

So my wife and I were duped into a deal too good to be true. Should have known better. A nice young man selling AT&T plans at BJ's. - Free I-phone upgrade + $250 Credit/Gift Card for each line if we switched to AT&T. We had been with Verizon for more than 10 years, the price was getting too high. So we agreed to listen. Completely free I-Phone 11 if we traded in our old I-Phone 8's. We get the new phones in a few days, I mail back the old ones. Unfortunately, a week later they send a special envelope to mail back the old ones. I sent them incorrectly to their main warehouse. I call and I am assured they can correct the problem. Here we are 5 months into AT&T billing, being charged $50 a month for the 2 FREE I phones. When I first call they say it takes a couple of months to come off the bill and I will be credited. NEVER HAPPENED. I start calling in early July, today I am on my fourth phone call and the problem still not resolved. Each of the past calls I was reassured it would be corrected. Every call lasted at least 60 minutes or more! Can't get a supervisor on the phone and forget their online support, it doesn't exist! It takes you from one menu to another with no clear path to get help. No easy way to chat and no available number to call. If you're are thinking of changing wireless carriers, DO NOT go to AT&T one of the worst customer support and service experiences I have ever experienced. Be wary of special sign up deals as well, once they have you they will do everything to not honor the deals! Small print, specific procedures, tricks, and outside contractors who say they are not responsible. read more

Do not go to this store. As a teacher, I went in to put our family account in my name in order to receive a discount. My mom also got a new phone. I was told with the teacher discount I would receive 2 free Apple Watches. First bill rolls around- not free. Not only were they not free, the promo was buy one get one free NOT 2 free. The first bill was last the 14 day return policy so the store would not take them back. Customer service would not take them back. I'm out hundreds of dollars paying for watches no one on my family account wants because they are in fact, not free. Anthony, the sales associate at the store, did not explain ANY of the charges associated with the watches. Nor did he go over additional discounts. I learned about that by calling 611 and speaking to the loyalty department. STAY CLEAR. I would leave AT&T all together if I didn't need to still pay off the watches anyway. read more

Bad bad customer service. Not well trained and not helpful at all. Even the manager was rude. I will never go back there and if I wasn't already an AT&T customer I would not use them. Went to Horsham and they very helpful. read more

I would not even give this store one star if it let me. On November 29, 2021 I went to this store to do three specific things. Remove a line as well as a tablet from my plan, upgrade to an unlimited plan, and purchase a new phone for myself. I had the misfortune of getting Owen as a sale associate. I laid out exactly what I wanted, asked to be given an estimate of cost based on the changes I was making. He provided me with a form that basically laid out my monthly bill increasing about $40. We spent 90 minutes going over everything. He told me my unlimited plan would go into effect right away, that it would be about 48 hours before the other two lines would be removed from my account, and that the phone I wanted was not in stock, but he would have it for me on Friday, Dec. 3. He also told me that he was working that night so it would not be an issue. When I returned on Dec. 3rd Owen was not working. Another associate (who by the way stood next to us the entire time when I had been in on Monday), helped me. I told him I was there to pick up my phone. He said there was no order in the system for the phone and if there was it would have been shipped to me not to the store. I asked him to check as to why the line I wanted removed and the tablet were still on my account. I was told that they did not have the capability in store to shut down and remove lines from accounts, it could only be done with AT&T Customer Service and that I should never have been told that (yet this person stood there and listened to Owen say it to me). At this point I was furious. I asked if Owen was a new employee and was told he had been there for 10 years. So basically, Owen did absolutely nothing I asked EXCEPT to increase my monthly bill which I am sure is something he gets credit for. I returned to the store the next day to speak with him but he was not in yet. I called the cell number on his card ("here is my card - call me anytime with any questions you have") and left a message demanding to know what was going on but never received a call back. I decided to just handle it with AT&T Customer Service because at this point, I was not trusting him to "fix" anything. My initial bill after this was $200 MORE than my previous bill. I am waiting to see what my next bill is after a full month of all the changes. If it does not come down, I am taking my plan and all six of my lines and leaving AT&T after 25 years. This is absolutely unacceptable. read more

Steer clear of this place at all costs, ESPECIALLY their sales rep Will. He takes advantage of people just to make a extra commissions. I went into the store in January to switch from a different carrier and get a new phone. He told me because I'm a healthcare worker I was able to get a free Apple Watch and a free SIM card for an iPad included. I told him upfront that I don't even have an iPad and I already have an Apple Watch, but he insisted that it's free besides some initial taxes and just threw the items in my bag. This was the biggest lie anyone has ever told me, considering my bill is hundreds every month. I have to call customer service month after month every time my bill comes out because every time I think I've fixed it at least a little bit there a new issue. How can you ethically tell someone who straight up tells you they do not want these items that "it's fine they are free" when it ends up costing me hundreds monthly? I read the other reviews where people said he wrote good reviews about himself while he was working on their phones in the store and that completely checks out as something he would do to scam people. I hope he gets fired! read more

I went into AT&T Montgomeryville, PA Location where I've been going for over 13 years, to purchase a new iPhone 12 Pro Max , before purchasing the new phone the sales Rep told me it wouldn't be a problem assist me with backing up, and transferring my pictures, and contact information from my old iPhone, so I started the process, and for some reason the old phone wouldn't backup/ transfer my information, the initial sales rep that was assisting me was getting off work for the day at 4pm, so he passed me onto another sales rep that attempted to assist he instructed me to go to YouTube when I got home to assist me with the backup, transfer, I told him if I couldn't figure this out, I will come back in with my MacBook for the initial sales rap, or him to walk me through the process since it was a problem at the store, he said no problem just don't come late, or at the end of the day. Upon my arrival the next day at AT&T I was met with the second sales rep. From yesterday, and a new manager on site for today who explained that they can not assist me with backing up, and transferring my information from old phone to my MacBook or any other device, that I previously purchased from AT&T due to Covid policy , no one at AT&T said anything the day before during the process of buying the new iPhone 12 Pro Max, the manger / rep sales implied I should know that, my reply was, if that was explained to me in the beginning by your initial sales rep. I would not have wasted my time coming back to the store, and I would've brought a new Iphone from this AT&T location that didn't transfer any of my information properly. The reason I am leaving this review is to bring awareness to the next customer about the AT&T guide lines and policies during Covid, it should be the sales rep job to inform the customer before purchasing a new phone, or any product that requires transfers, or backups that this location (Montgomeryville, PA), or any AT&T location will not assist you. I was not made aware until after I purchased the new iPhone, that they would not assist me at this location (Montgomeryvill, PA) with backing up, or transferring of my information from your old Iphone. I guess this AT&T location is just in the business of selling phones, they didn't care enough to assist me, customer service was horrible, they didn't care if me as the customer experience was successful. If The initial sales rep should have explained the do's and don't clearly due to Covid, I would have made the choice of going to the Apple store to buy my new Iphone where they wold assist with me, Which I will do moving forward, my experience was the worst at Montgomeryville, PA location. read more

Just poor customer service in general starting at the top. Too many gripes to write down. Overall experience, JUST BAD. - Online Ordering: Waiting 2 days for an email to pick-up. Emailed returned saying Sorry, we ran into a glitch. We ran out of the product and cancelled your order. Please go online and have it delivered. - Customer Service over the phone (none): refused to look on my account to review the order. Just kept saying if it says we have 3 online then we have 3. - Went into the store and the sales clerk kept trying to justify the email when in reality it was not helpful but rather came off as passive aggressive in nature - Clerk circled trade-in value $350 and quoted the value with the manager present and confirmed the phone was working accordingly. Next, he circled $350 and asked me to sign which I did. Taking his verbal statement, I proceeded to my car. Once in my car parked at the door entrance, I notice he gave me $35 refund. When I went to question if it was a mistake, the manager said no that he checked the account and entered the amount at the end. Yet, neither employee told me the amount went from $350 to $35. JUST SHADY. In the end, I took the trade-in phone back and left the store. The manager wanted to charge me a $55.00 restocking fee when the phone was still sealed and I just went to my car. That's fine because it's part of the process, but the experiences and dealing with the lack of professionalism from management to employees is evident is clearly evident. I should have gone to gone directly to the AT&T at Montgomeryville Mall or different location. Just bad service and experience all around. DISAPPOINTING. read more

Oh man, what a terrible experience. It was so bad that I actually decided not to pursue opening up a personal line with AT&T and went to T-Mobile....so I arrived to this AT&T store (my 3rd time visiting a different store to try to get this resolved) and was greeted by Gorge. Gorge was actually great and seemed to know what he was doing. Come to find out, the deal that I was originally was offered was not available. The Manager, Anthony, came over to explain everything to me. I was a bit frustrated as I had been to 3 different AT&T stores and they had all told me something different and now, a deal has been offered, just to be taken away. It was very odd to me that no one knew what they were talking about at any of the stores I had visited. Instead of explaining to me politely why I was unable to receive the deal, Anthony rolled his eyes at me and spoke to me in a condescending manner. Not to be "that" girl but ironically I oversee the customer service for a large company and the way that Anthony interacted with me was appalling. His tone was rude and unacceptable. I was on the phone with AT&T customer service and said something along the lines of "no one at the store has told me the correct information" and he loudly interrupts saying, "THAT ISN'T TRUE"...ummmm.....WEIRD. Who trained you??? Probably no one. It was a very poor customer interaction and I will A) never be back to that particular store or B) not be using AT&T in the future. Hopefully AT&T starts investing in training for their employees and sends Anthony off to receive some much needed training! read more

I've had good and bad experiences here. This is the closest corporate store to my home, so this is the location I go to when I want to upgrade my phone or adjust my plan. The employees are pretty friendly, but there are some employees that aren't as pleasant to work with. I had one occasion where I felt an employee flat out lied to my face to get me to switch my plan. It took me hours and hours and about 3-4 transfers up the chain of command just to get someone to correct what she did did to my account. Just recently I upgraded my phone during a promotion at Target and my plan got all jacked up again. One of the employees here was able to solve my issues in a matter of minutes this time and I left much happier. Sometimes they're available to help you right away, other times the wait can be long, like 30 minutes yesterday for me. The AT&T cellular service is solid. The cost is high. The phone options are great. My family and I have been with Cingular and now AT&T for about 17-18 years now. I'd like to stay as long as they don't have too many more incidents like the one I mentioned earlier. read more

Terrible customer service. Went in to purchase a new phone and they mistakenly opened the wrong phone and then tried to charge me a restocking fee of $55. The assistant manager and the store manager would not do anything to rectify this issue. On top of that they had turned off the old phone and could not get it turned back on. AT&T needs to work on their store's customer service. Will not go back there to buy anything. read more

I walked in and was ignored. The store was missing a lot of inventory. Waited 15 minutes when there was zero customers to get a new phone on an existing plan. I gave them ID and they said it wasn't enough. I had my account, 2nd form of ID social security number and it was clear they wanted to go home and not have to work. I walked out, went to Best Buy, spoke to the at&t rep, bought an iphone11 for less than was offered at the other store and put it on my account with the information I had with me. No problem, quick and pleasant. read more

We needed my daughter's iPhone transferred to my husband. We went to the Montgomeryville, PA store on 309 in June, 2020 while PA was still under yellow because of Covid. Everyone was spaced out and there was hand sanitizer everywhere. Pat helped us and was wonderful. He not only set up the phone but also paired my husband's Father's Day Apple Watch while we were there. Wish AT&T had a way for customers to recognize exemplary employees. Yay Pat! We appreciate you. read more

If I could give this ZERO stars I would. The guy at this store scammed me and my husband. The first sales guy we spoke with understood that all we wanted to do was upgrade our phones. AT&T said it would cost us only 25 per phone, which was great (got it through an email because we finished paying off our original phones)! Like I said the first guy understood that all we wanted to do was upgrade but then he passed us off to this extremely annoying sales guy who wouldn't stop talking over us when we kept saying WE JUST WANT TO UPGRADE! We don't want extras! He said he's going throw in this deal for us and give us this streaming package for 10$ a month, we didn't even want it but he basically INSISTED that we get it. We were at that store for OVER 4 hours!! 4 hours to upgrade our phones???? I won't ever be back to this store. Luckily, this guy that helped us isn't there anymore because he's moving to a store in NY. So good luck to whoever gets him as a sales guy up there you'll be ripped off. It's disgusting, our bill went from 200 to 350 because he added on all of these extra things WITHOUT our permission and DIDN'T give us a receipt of the transaction. I called AT&T carrier and told them to take everything off and they did and provided me with the receipt for my bill. This guy added 6 lines to our plan, added the streaming network and did not give us a discount for our phones. We paid almost 300 in the store which I thought was super weird but at that time we had been there FOREVER and I just wanted to get out of there. That guy is a scam artist. I'm so disappointed that you employ people like that at your location. read more

This store is awful. My family and I have been an AT&T customer for over ten years. The service here is awful and the management is even worse. The store manager here is awful and is afraid of handling problems face to face. He is not manager material....I advise you to go to another store or call AT&T because they are very nice on the phone and know how to do their job. The manager does not know how to supervise and his trainees don't know how to do their job because of poor supervision of him. read more

The absolute worst experience I've had at a AT&T store. Reps were not knowledgeable unless they felt they could make commission off of you. They stated they couldn't look up an IMEI number for a phone (more like wouldn't) and would not assist in transferring data from an old phone to a new phone; said they don't do that even though the stores have always helped me in the past and another store was able to complete my current data transfer. I would not recommend this store b/c there are plenty of other options in the area. read more

The staff at this store are very knowledgeable and the work very hard to speed up the wait time for customers.

Wanted to transfer line from Verizon to ATT and shopping for best deal. The salesman told us about promotion if we would bring new line to ATT we would get $200 Visa card plus additional $150 card for ATT purchases. I brought line to ATT. After a few months no Visa card or ATT card. Called customer service and they had no record of a promotion. Went to store talked to mgr and asst mgr and they told me salesman was on leave with no return date to confirm our discussion. Both managers said there was no promotion and were not concerned about me getting cards. Managers told me they would go to corporate to see what they could do. After a few months, never a call back, I took the line back to Verizon. No customer service. Stay with Verizon. read more

I went to this store for an upgrade of 2 phones. The sales guy got me to go to the buy 1 get 1 free, add another line and add DirectTV. I asked many questions and he failed to give me the correct pricing up front. After hours on the phone with AT&T I now have the upgrades minus the added line and DirectTV. read more

Felt very rushed. I'm here to spend $800 on a phone and another $90 on a phone case and never felt like my questions were answered completely. Then come to find out I think I was even lied to. My friend who upgraded from the exact phone I had to the exact phone I got had all her data/apps/info transferred in the store by her salesperson. My salesperson told me "the only thing we can transfer in store for you is contacts". Then I left with very little understanding of how to complete the process. Not everyone is technologically savvy. Next time I will go to a different store for sure. Hate to think this salesperson made a commission off me. He didn't earn it. I did all the work. read more

If you want valid information, fair treatment, and an understanding staff that wants to help their customers and keep them around for awhile, this is not the store for you. I was mislead into thinking I was getting an iPad mini when I really got and LG tablet. I went to return a device today (14 days after purchase) per policy and I was refused. I was told that the return policy included the day of purchase by the store manager although the store associate said 15 from day of purchase. In the contract, it does not specify anywhere that the return policy includes day of purchase. The manager did not care and simply stated that was the policy. She even counted out the days on her fingers for me to explain that I was a day late - twice... as if I could not count. My account was also setup wrong and I have a phone that I still cannot activate because I cannot access my account online. AT&T is a good company. Go to another store or online for service. This one will take every penny they can from you.... mislead you into thinking you are getting something you are not... and not help you when you go in. In fact, they question you in a manner that tries to blame you for any misunderstanding and from my experience "invisible" clauses in the contract will appear to benefit them. Both the manager and associate laughed when I told them I thought I had an iPad. They did offer me a free accessory, though I still don't know why. I was too angry to take them up on the offer. Wish I had looked at the other reviews here before going to this store. read more

The sales reps at this store are not trained well on how to sell plans to their customers. I was tricked into paying a "one time fee" and being enrolled in a new plan. When I got my bill I was charged $750 and on a payment plan with 20 installments. The corporate office was able to change and correct my bills. However when I called the store back to complain I was told by the manager that "he didn't know what to say" and was offered no compensation or apology. The corporate office also said they would be contacting them regarding their training. read more

After I bought a flip phone for my mom, and it turned to be staticky, I came back to AT&T Montgomeryville few days later trying to return or exchanged it. They gave me run arounds for two days, on the first day admitting the phone was defective, but saying I needed to come back when the manager would be present, and on second day denying the phone's defect with the manager's back up. They absolutely refused to exchange the $60 defective device without $45 restocking fee. Another AT&T corporate store was kind enough to fix this store's failure. When the time comes to upgrade my other 3 smart phones, I will not set my foot in AT&T Montgtomeryville. read more

The customer is NOT always right according to a sales person at this location. And, I was also told by them that my satisfaction is NOT guaranteed. Very rude, and unprofessional here. I will never go there again. read more

Do not call them they very seldom answer the phone. I have been in the store when they do it. Sales people are rude.

The staff is absolutely HORRIBLE! I went in to see if I could get a new phone, and keep paying the installments on my old phone each month. I was told it could be done and all I had to do was pay an additional 25 dollars for the phone and just keep my line. As I'm setting up my phone and was all done with the screen protector on there, he then said here is the phone number to your old phone. I told him I didn't want an extra line. He said that's the only way to do it, which he at first said it could be done the other way. He then said well my bill will only increase an extra 40 dollars. So I thought about it and was like no, but then he said well if we add the tablet (and extra line) it would save an extra 5 dollars...so I would just pay about an extra 35 dollars extra. So I said I would have 2 lines and a tablet and only pay an extra 35 dollars and he said yes. Here's the kicker, he said why don't you want a month and see how the bill all works out. I agreed and walked out. The next day something didn't feel right, so I called AT&T and they said that the bill would be an extra 90 dollars! They said that you only have 14 days to trade it back in, and if I didn't I would have to pay an early termination fee for each line! If I listen to the rep, and waited for my bill, I would have been stuck paying the fees. I was livid and walked right back to AT&T and said I wanted to trade back everything. They didn't even ask why I was returning everything and then I was charged a $35 dollar restocking fee...which management said they won't refund! DONT SHOP HERE! I am a sales manager and I know people need to make sales. But to do it this way, it's shady!!! AGAIN BEWARE! read more