Dan was amazing. He is incredibly knowledgeable about phones. He helped us with a new phone and…read moretook care of everything: the set-up, transfer and answered all of our questions. He went above and beyond to make sure we were happy and had what we needed. It was the easiest and nicest phone buying experience ever. I highly recommend this Verizon location and team. Five stars!!! Michele

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

Fast and friendly service. Offer great promotions. And have a great variety to choose from!read more

Went in here to see about upgrading my phone since AT&T was going to give me $800 for the phone I…read morehad. They told me I had dead pixels on my screen. Looked up a you tube video to see how to check that by putting it in diagnostic mode after I left. I couldn't see any areas with dead pixels, nor could any of my family. When I got back to my state, I went to an actual AT&T owned store and what do you know, I traded it in with no issues and they salesman didn't say anything about my phone having dead pixels. I don't know if they just don't know what they're looking at, don't want to to the work or just want to make more money on the sale. Whatever it is, the guy at my local store had no problem doing a trade in.

Jordan was amazing. I went in with my older parents who are not technically savvy and she was so…read morepatient and so helpful. She made them feel at ease and comfortable with their choices and even provided them with notes to take home with them as reminders of how to do things. She was AWESOME!!!! Thanks Jordan! You rock, girl!

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

This review is not on a particular store but Verizon FIOS in general. I went an entire month…read morewithout service for a bill that I had paid. Got the runaround every time I called or chatted. I got promises of repairs to get my issues resolved. Because I still didn't have service I, after many many conversations, was promised a refund for that month. As time went on I still had no service so I cancelled my account. Now Verizon has recanted on refund because I cancelled my account. This is theft, I paid for a service & Verizon didn't provide it. BEWARE OF VERIZON'S SHADY BUSINESS PRACTICES. Don't believe the "your refund has been processed".

The only store that has actually helped! I spent 3 hours going between the customer service line…read moreand the store by Walmart for something that was fixed in 5 minutes flat by an employee at this location. Unlike many Verizon stores, they do not waste your time!!

UPDATE~ needed to return to this store. People were waiting more than 2hrs for help, and some of…read morethe staff couldn't even help! My husband went in, and they said, oh, we can't help with that, AND THEY SOLD US the home phone thing... omg, I wonder if verizon knows, how bad that 3rd party store is?? came home replugged it all in, and thank God it worked, but it's insane we would have been without a home phone, because they have no clue! ************************** Went in to find out why verizon won't let me sign in to the website and a few other things. The guy was friendly and repeated many times that it was his pleasure to help us. I thought it was due to our tech stuff being very old, but with everything new and updated, it's made no difference in speed or anything other than the home phone works now, new box. He said he had the same box, brand new, back in 'the safe'. We paid $80 for it, for the old version. He tried to sell us other things, initially we said yes to the netflix etc. package, but ended up changing our minds. He knew we didn't want it, yet he never removed it. He did have me figure out the verizon app, which I was able to get in to. On the way home I deleted the netflix package... it never worked, the charge went thru to the bill. He never told us our bill would be an extra $105/ due to line start ups ( a total verizon rip off) then go back to just a little more per month. He was very interruptive, and just not a good listener, so very frustrating to work with. He never told us that how to send back the old internet box, and he never told us it would cost us $25/mo.until we do send it back. HE NEVER EVER dealt with why I can't sign in to the verizon website. I was on chat last night with verizon for 1 1/2 hrs settling out all the problems this guy created for us. Enrique was fabulous! Enrique is sending me the label to send back the box (he said I could drop it at the store REALLY? WHY DIDN'T THE SALES GUY TELL US THAT?, BUT I don't want to go back there, ever) He cancelled and refunded the netflix package. He explained all the charges and which ones would go away. He apologized over and over for the bad experience we had. BUT I STILL can't sign in to my verizon website ... anyway, FIND ANOTHER VERIZON STORE, Highlands is incompetent.

Verizon, Triadelphia, WV. Rude, ask for TOTAL price, and end of almost transaction, more $$$…read moreadded on. Would have needed different adapter, $20, but buy 3 products get 40 % off. So pay more more, for 2 things you don't need to save 40 %. No savings there. Amazon sells on adapter for $14, 2 adapters for $20. Wheres the savings at Verizon. Girl acted like a mother, leave store without screen protector, also, cheaper on Amazon. If you don't have new crisp money to pay bill in machine, they accuse you of counterfeit money. A man handle the help of payment. Store doesn't have money marker to check. Was accused several times of being counterfeit, with wasn't. Wondering why a person can't take your money, maybe Verizon doesn't trust their employees, can't tell real money. Lost sale....looking for new carrier thats honest and not rude or talks down to people.

Make sure when you trade a phone in you get the value you were told. Do not take the new phone home…read moreto do the transfer of apps and data and then bring your old phone back. They did not credit the account with the value of the trade in.

I went to the store to get a new phone. An associate named Shakerah set me up with my new phone &…read moretold me that I had $150 in free accessories to use that day only because I had upgraded my plan. Flash forward to 2 months later & these charges for the "free accessories" are showing up on my bill. I went to the ATT store to resolve the issue. Shakerah was there & the manager didn't even bother to involve her to try to solve the issue. The manager Cayla basically told me that since I had been using the case/screen protector on my phone I wouldn't be refunded for any of the accessories I was LIED to & told they were "free" because of a promotion because it was past the return time & I was using a few accessories. This ATT store will give you false information & not help to resolve it .. never going back

Everyone is great! Appreciate the kindness and care, always. Thank you. Always 5 star. Service,…read moreselection, value and candor.

My mother in law came into this store with a broken iPhone 17. This is the SECOND iPhone 17 they've…read moresent her because the first they couldn't get to work. The worker was a HUGE asshole and refused to assist my mother in law and sent her off to Best Buy. All she needs is to set it up to their wifi and it should work but he would not help her. Horrible service.