You sell phones but you can't return calls or answer the phone…read more Worst customer service Just lazy Would not recommend Answer your phone 2 1/2 weeks of calling daily and no return calls horrible service

very bad experience i used to stop in when I was in the area and pay my bill…read more January 10 2024 stoped in you can tell the young man was bothered when I came in the store. No one else was there and it looked like he was playing on his phone in the back. Ask if he could help me tell him I wanted to pay my bill. I wanted an email receipt seem like it was complicated for him to get, my payment process when he did everything said thank you have a good day. I said I need a receipt. He was irritated. act like he didn't know what I was talking about I left with a receipt. So in February 14 2024 I stopped in to pay my bill it was the person ‍ he meet me almost at the door and said he wasn going to help and I could just leave so I did and will not be returning this is how they treat someone that's been an At&T customer for more than 12 years. Yes it's a contract store but it still says At&t on the door. Poor service!!! I guess that's why the young generation calls customer service oh yes he told me try and get me in trouble ‍ I'm leaving in two weeks Maybe he can get a job at Walmart as a greater

My iPhone 6S (which I realize is virtually an antique) died. Best Buy couldn't do anything to power…read moreit up again, and told me I would lose all my Notes, texts, passwords, and many photos. They couldn't try replacing the battery so they recommended Frizzi's. I was so worried I would lose all of that stuff, but Frizzi's came through!! I'm so grateful! Also, since they could tell I was desperate, they could've charged me $500 and I probably would've paid it lol, but it was very reasonable. Definitely recommend!!

not impressed with customer communication. Someone leaves a text message on a landline number that…read moredoesn't have text capability. I call a week later to be told it was ready to be picked up the next day after I dropped it off. Not happy. Also not happy with my Screensaver being replaced with a Frizzi add. Ruth Homan

Very friendly service came in after hours to accommodate me because I was going out of town!!! 100%…read morerecommend this service!!!

From the owner: Our specialty is cell phones but we can do Most Tablets and iPads. We will repair screens, camera…read moreglass, charging ports, speakers and few other items. Our customers and excellent quality service take priority over all others. If you want to ship your phone to us to repair, we will ship it back when we are done with them. Before we send them back we will make sure everything works properly

Always pleased with the services provided! Prices and product are top notch. Always ready to help…read moreand honest with everything! I would recommend this business and their services to anyone at anytime! Keep up the great work!

Just got back from getting my phone fixed it was broken from A barbell at the gym crashed pretty…read moregood I didn't think it could be salvaged, but he fixed it with a fraction of a cost it would've cost for a new phone I would definitely recommend him he was awesome so glad we went to him . Before you go buy another phone let him see if he can fix it . I'm sure glad I did

He has been my "go to" computer/iPhone guru for years. Skilled and helpful. Always friendly and…read morewilling to guide a technically limited customer. Fees fair.

My MacBook needed a battery replacement. Arthur replaced the battery and had the machine back to me…read morein under two hours; he even cleaned up the keyboard and screen. Nice guy--good work.

UPDATE~ needed to return to this store. People were waiting more than 2hrs for help, and some of…read morethe staff couldn't even help! My husband went in, and they said, oh, we can't help with that, AND THEY SOLD US the home phone thing... omg, I wonder if verizon knows, how bad that 3rd party store is?? came home replugged it all in, and thank God it worked, but it's insane we would have been without a home phone, because they have no clue! ************************** Went in to find out why verizon won't let me sign in to the website and a few other things. The guy was friendly and repeated many times that it was his pleasure to help us. I thought it was due to our tech stuff being very old, but with everything new and updated, it's made no difference in speed or anything other than the home phone works now, new box. He said he had the same box, brand new, back in 'the safe'. We paid $80 for it, for the old version. He tried to sell us other things, initially we said yes to the netflix etc. package, but ended up changing our minds. He knew we didn't want it, yet he never removed it. He did have me figure out the verizon app, which I was able to get in to. On the way home I deleted the netflix package... it never worked, the charge went thru to the bill. He never told us our bill would be an extra $105/ due to line start ups ( a total verizon rip off) then go back to just a little more per month. He was very interruptive, and just not a good listener, so very frustrating to work with. He never told us that how to send back the old internet box, and he never told us it would cost us $25/mo.until we do send it back. HE NEVER EVER dealt with why I can't sign in to the verizon website. I was on chat last night with verizon for 1 1/2 hrs settling out all the problems this guy created for us. Enrique was fabulous! Enrique is sending me the label to send back the box (he said I could drop it at the store REALLY? WHY DIDN'T THE SALES GUY TELL US THAT?, BUT I don't want to go back there, ever) He cancelled and refunded the netflix package. He explained all the charges and which ones would go away. He apologized over and over for the bad experience we had. BUT I STILL can't sign in to my verizon website ... anyway, FIND ANOTHER VERIZON STORE, Highlands is incompetent.

Verizon, Triadelphia, WV. Rude, ask for TOTAL price, and end of almost transaction, more $$$…read moreadded on. Would have needed different adapter, $20, but buy 3 products get 40 % off. So pay more more, for 2 things you don't need to save 40 %. No savings there. Amazon sells on adapter for $14, 2 adapters for $20. Wheres the savings at Verizon. Girl acted like a mother, leave store without screen protector, also, cheaper on Amazon. If you don't have new crisp money to pay bill in machine, they accuse you of counterfeit money. A man handle the help of payment. Store doesn't have money marker to check. Was accused several times of being counterfeit, with wasn't. Wondering why a person can't take your money, maybe Verizon doesn't trust their employees, can't tell real money. Lost sale....looking for new carrier thats honest and not rude or talks down to people.

Jordan was amazing. I went in with my older parents who are not technically savvy and she was so…read morepatient and so helpful. She made them feel at ease and comfortable with their choices and even provided them with notes to take home with them as reminders of how to do things. She was AWESOME!!!! Thanks Jordan! You rock, girl!

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.