bought a new iphone and told the rep to leave my plan exactly as is. When I got home & looked at my email confirmation I saw that he upgraded my plan w/o my consent. I spent 1 1/2 hrs on the phone w/ATT trying to get it resolved, was told I had to wait 2 weeks and call back. 6 weeks later & I'm still trying to get the issue resolved, all bc some guy decided to try to get a commission/bonus/incentive by scamming me. If it doesn't get resolved I'm going to contact the FTC. read more

Walked in to upgrade my phone, and the young girl in there didn't say one word to me when I walked in. I browsed for a little while just to see if I would be approached by anyone, and nothing. Awful customer service! read more

this is the worst company i have ever dealt with. nobody can assist and i have called 611 3 times to no avail. the warranty is a joke. please do not support the company. read more

I went to make a cash payment at this store and was told they couldn't accept cash at this location. I inquired further to learn the key to the cash door had been broken for more than six months. They kindly suggested I go across the street to upload my payment on a gift card. AT&T is a joke of a company. read more

The staff is good and supportive. Good experience overall, with the lady, setting up my new connection, explaining things quite well. Although they tend to spend a little more expensive stuff without letting customers know that there is a cheaper connection available - albeit, with some trade-offs. Normally, their prepaid connections are cheaper than postpaid, which is why I guess they do not really try to sell prepaid since postpaid means more money and customer stickiness. Besides phones, the store has other electronics available. There is normally, a wait - so expect about 10-15mins per customer ahead of you. However, I saw every new person entering the store greeted right away by the staff, assuring that someone would attend them soon. It's a good practice to be acknowledged. read more

After dealing with multiple people trying to transfer of billing responsibility, Kevin York finally got some answers for us. This has been a frustrating experience but Kevin saw us through to get us to the next stage. He was polite, professional and courteous. Thank you Kevin York! read more

I'd rather go to the DMV. Have been waiting over an hour and still no service. The manager is walking around working on being lazy and incompetent. Why in the hell should you have to wait to spend money. Unless you want to waste your day, do all your shopping online. read more

I was greeted by Gunner McKinney who was almost as helpful as Chris Griffin from family guy. He had to ask his "Manager," Tonya Barney to assist him. You know that annoying girl in high school who thinks she is in charge? But really is just dumber than a rock.. that's who told me I had to go to the Apple store to fix my problem. After I corrected her 12 times and told Gunner to hand me the phone and did their job for them, she scolded me, insisting I leave. Gunner told me the customer service told me to go to the Apple store. Once I got on the phone, they fixed it right away. Tonya and Gunner were both entirely inadequate at their jobs. This is known to be true by their peers at other AT&T stores. I asked around. Good luck here. Go to ANY other AT&T store but this one if you actually have a life. read more

Walked in to get a sim card and was helped in a very reasonable amount of time. Basically one customer ahead of me and as soon as he was done with her he helped me. Once with me I was out the door in 5 minutes. read more

Do yourself a favor and go to another store. This is the second time I've been to this store, and the second time I've left wanting to go to a verizon store and have all my families phones changed over. Service rep was rude when I said I wasn't okay with him scanning my driver's license, when all the information is clearly visible on the front of it. Then had to scan it again, because of a system error, or because he was trying to steal my identity? Guess I won't know for a while. Got mad and demanded to know if I wanted the phone or not, then proceeded to scoot me out of the store without offering to put in the sim card, or transfer my contacts and data from my old phone. Pretty much terrible customer service top to bottom. Also tried to convince me that their new plan of 700 dollar phones was actually cheaper than when I'd sign a contract for 2 years and pay 200-300 dollars instead. read more

Don't even try to call them for information. First, robo answer system does everything it can to route you to other resources instead of connecting you to the store. Once you go through multiple layers for menus and they say they are connecting you but it rings endlessly. It finally comes back and gives you the option to speak to an online customer service rep or go back to the store. I selected the connect to store option several times. Finally after probably 40 rings, someone answered the phone and then immediately hung up, I assume to get the phone to stop ringing. I tried calling Florence and got right through. read more