Words can't express the Gratitude I have for the staff at this store. The customer service is A+. AT&T's technical support however is absolutely Horrible. I had a major issue with my phone and technical support and their service was a F+!!!!. The staff at the store saw what I was experiencing first hand. The manager Ru went ABOVE AND BEYOND to assist me. And on more than occasion because the issue went on for 10 days. He is very knowledgeable, approachable and considerate. He is the model of what a manager should be. He is the real MVP!! THANK YOU THANK YOU!! And a huge thank you to Deja and Mike. I appreciate your help as well. I'd gladly recommend this store to anyone with phone needs and Excellent Service. Sincerely, Terri Butler read more

An overall 5 star experience!! Thank you for assisting me with transferring my old phone information over to my new iPhone. Sales associate took her time with and answered my questions thoroughly. What a very pleasant experience!! Thank you again for your excellent customer service!! read more

I had a great experience here. I can not understand any of these bad reviews because that is not at all what I dealt with. I had many problems that were solved by Rani great employee of AT&T and definitely deserves a big raise. Thanks again Rani for all your help read more

I visited in September of 2022 and switched my contract from another carrier. The then manager helped me. He never sent in my phones for trade in and I still to this day have not been compensated. I have been calling and going to the store location since November and nobody has been able to get this rectified. It is now June. I have been told multiple times that the district manager Drew would contact me. Never happens. The manager that helped me was fired for theft. He stole my phones and I can not get anybody to help me. read more

This store is now operated by BlueLink WIreless and all the employees I had contact with were new, untrained, and completely unhelpful. We went because my daughter's phone screen had spontaneously broken (yes, I was there when she opened her flip phone and 2/3rds of the screen was unusable). They would not connect her to the insurance, she had to come home and do that. When the insurance couldn't replace the phone because they didn't have any in stock, they gave us the money to do it ourselves so we went to the store to pick one up right away, and they wouldn't help with getting anything off the old phone onto the new, and they didn't really seem like they wanted to go to the back to find the new phone for us either. It was very strange. My daughter took her phone to UBreak I Fix at Gateway shopping center, and for a very modest fee they were able to get her data off the old phone and onto the new phone. I was very disappointed because I have had good (if long) experiences at this store in the past, and I suspect it has to do with not being directly run by AT&T any more. The last time I was there I got a whole breakdown of what would be on our bill as one time charges and what would be ongoing and how it differs from the current bill, which I found helpful. That is no longer done. read more

Sales rep set up incorrect plans. Mgr admitted mistake offered to fix said to give him 3 days. After 4 days I started reaching out. No response for 3 straight days. today I went into the store in person. When I complained about the non response he told me it was a personal insult and that he would not be helping me. Mgr Name is Chris Ayers. Don't be fooled by friendly greeting - it goes south if there is a problem. read more

For all of you who dread a trip to the cell phone store as much as I do, this place is for you! After dropping my cell phone in a glass of water on my bedside table (long story, half asleep, being pocket-dialed at 5:30 am...), I knew I had to make the journey to AT&T to get a replacement phone. I had noticed this new AT&T store last month but wasn't sure if it was open yet. I was pleasantly surprised when I pulled into the parking lot and saw employees walking around inside. I trudged in, head down, damp cell phone in hand, and as I raised my eyes I saw in front of me a beautiful, wide-open, clutter free store! With no line! As I took in the view and meandered among the cell phones, I was approached by a friendly sales associate and an offer of help. We discussed said water incident, and he offered some options to me after reviewing my profile. I walked out of the store 10 minutes later, new cell phone in hand, sim card transferred and working, and happy as a clam. Phew! read more

Worst experience ever!! I purchased two phones for my parents as a gift and they decided they wanted larger phones. The rep, btw the assistant manager, told me I need to do a whole separate transaction and could not just swap the phones with the numbers I was already given, the new phones were never opened. Did that and now att will not let me cancel the two extra lines. We are three people with five lines and my bill is over $230/month and they just don't care. read more

Told me hotspot was completely free (due to a current special) and there was actually an activation fee with a monthly charge. Took me about 6 hours between chats and going to store to get a promise to be reimbursed. I have not as of yet, but looks hopeful at this point. read more

this place sucks. there are some okay employees and there are a good number of incompetent ones. lucky if you get an okay one. the employees dont care about keeping their customers. the employees arent even happy to be here. im only here bc its the closest to us. dont be surprised if you have to wait in line to sign in. i hate this place. read more

Do not shop at this AT&T store I was slammed with unnecessary items and charges Jared was supposedly helping me and two other people at the same time in October when I went there because my SE phone was failing He started with an iPhone mini 13 because my phone was not could not be fixed & put all kinds of items in a bag and the only thing that he told me was that I had to pay right now. I asked about a installment plan but he didn't mention anything about an installment plan when he was done he told me that I had to pay $59 but he did not tell me that was just for the tax. when he was finished I asked him about a receipt and he told me it was in the bag but it was not. Only because I got text re a late notice I found out that I was slammed with a $240 airpod set that was on an installment plan for 12 months along with a 36 installment plan AND 2 Insurance plans that I never agreed to get. Trying to get information was totally impossible, I found out that I had two insurance plans that I never signed up for. Also I'm retired and I would have never purchased $240 AirPods on a fixed income. Trying to fix this got me spending over an hour on the phone with two different people and nothing was resolved. Also spent time on the chat program with two different people with no resolution. Finally two other people were able to change the plan to get rid of the two insurance plans and reduce the plan from a 5G down to a 4G, from over $150 a month to $100 that included the two installment plans. I even had the office of the president call me and say that she would be in contact with the store to make sure that they knew what they did wrong and to resolve it as far as I understood. But when I called the store they told me that the office of the president never called them and until the office of the president called them they were not going to give me a wired set of ear phones that I found out only cost $19 instead of the $240 EarPods that they slammed me with. I was finally sent a receipt but I could not figure out the charges because everything was abbreviated with the product item numbers AND neither could the AT&T support person who was on the phone with me. That's pretty bad when they can't even tell me what I was given. My SE phone cost me $20 a month on an installment plan and when I finally had it paid off I was only paying $67 a month for my AT&T plan. To have this go from $67 plus about $20 for the new phone a month which should've been $87 a month total, to over $150 a month on a fixed income and I'm a senior citizen was outrageous. I will never go back to this store ever! And I will be looking at other Cell phone providers that may have the Apple product and change my plan from AT&T to them. If they don't have the Apple product I will be working on downloading my information from the cloud and changing my phone. I have been with AT&T since before the year 2000 and this is how they treated me, but also thanking me for being a customer for so long which is so oxymoronic it is pitiful. read more

Horrible .. one word - worst customer service in my life .. walked in to the store 7:30. I know they close at8:00pm . There were one Hispanic girl - who is the most junior of all three employees in the store .. they behaved like I have disturbed their holiday break.. asked for a pay as you go -sim only plan..they have NO ODEA WHAT is that.. among three one guy told that Hispanic employee to tell about Trac phone.. lol .. they work for at&t and offer to get service from TRAC phone .. lol . They just wanted me to leave as they were preparing to go home .. as a matter of fact - that location has a weird way to find entrance.. however, right from the start I walked in - u will response they don't want to work and they just want to seat and relax . As their store is always empty whole day .. and they don't experienced any workload .. however, it's none of my business .. but still the way they treated me at their store - felt insulted .. will never visit this location and will tell others not to .. read more

This place is bad. AT&T itself, I like but these employees, WOW! I walked in looking for a new sim card because I was having issues with date and internet. My phones 3 years old so I looked into the more serious troubleshooting. I had already restored it to factory setting, I didn't want to take it to the warranty place cause they'd just try and sell me a new phone after telling me it was my fault. ANYWHO! My problem was with how I was treated. I am not an authorized user but my dad and brother are. My brother is an authorised user but wasn't allowed to authorize me. Only my dad could do anything. My dad is a 70 year old guy who hates technology. They asked if either could come in, my dad was over an hour away and my brother was 6+ hours. I didn't want to make any changes to the account, just get a new sim card. I asked them if I could have my brother go online and acivate me. They said yes. But then said because I told them, it would be considered fraud. I am 22 years old, I'm not a child. I could've had my dad call, talk to them, the passwords and social security number (of my dad) weren't enough for them. A manager eventually came over saying they'd make an exception but nobody wanted to lose their job over this. So they still gave me a new sim card but I had to call customer service and 4 way my dad and brother into the call. Maybe I'm just pissed about the interaction because I can't complain that I walked out with what I wanted. Absolutely horrible customer service, could've been resolved 5 different ways that would've been better and easier. I felt that I only got what i wanted because I knew what I was talking about and the fact that they told me I could do it one way but because I told them, I couldn't anymore: ridiculous. Know what you want going in because they don't seem to care about actually helping you out. read more

Staff was knowledgeable and friendly. I previously had a bad experience at a different AT&T store but this one redeemed them for me.

I had a bit of drama attached to the reason, I was in the store today. I was greeted by a very nice gentlemen, and he laughed with me as I explained everything. After all was said & done, I had everything fixed, which of course now makes my life easier....and I even got to laugh about it all. Thank you for making a very upset person feel much better. The customer service in this store is amazing!!!!!!!!!!! read more

I tried to add a line to my family plan online but it was way too confusing, so I thought I'd stop by the store. I was helped right away! Although I live here now, I'm not originally from this area, so since the phone was going to be used by my dad in a different area code, I asked if they could give me a number from that area code/town. Easy! Also, since I had checked online earlier, I knew exactly what phone I wanted and how much it should cost. Apparently, the price in the store was $50 more than online! So the sales guy had me log into my account on their computer and we pulled up the phone I wanted. Sure enough, it was the price I expected online. He was able to ring out my purchase as the online price AND he even filled out my rebate paperwork along with cutting out the UPC code and putting it all in an addressed envelope for me. All I had to do was put on the stamp! This was great because I have definitely forgotten to send the rebate back before! So glad I stopped here today! read more