Horrible. They broke my phone and refused to fix it and aren't refunding me for the "repair" I overheard them calling me a derogatory word TWICE read more

I came here on a Sunday afternoon, I planned to be the first person in the store and I was but I could not have anticipated the high volume of customers that also needed help on this day... I spoke with the store associate to share the reason for my visit and was told to return in 90 mins (which is when my phone was expected to be ready). I returned a little later than directed and my phone was not ready - there were at least 2 other customers in the store at this time; the associate updated me to say that there would be another roughly 30 minute wait. As I sat, the phone rang constantly and customers continued to pour into the store... I continued to wait patiently and finally my phone was ready (I was not timing it at this point because I was trying to distract myself so that it would not feel like a 30 minute wait)... After several more interruptions and at least 30 minutes, my phone was ready. To sum it all up, I gave 3 stars because: 1 star for the efficient service and I give 2 stars to the store associate - the store was BONKERS from what I witnessed; he never lost his cool and remained calm and collected the entire time AND he was the only person working. He also gave me updates on the status of my phone while I was in the store. Note to future customers - allow yourself time to get your phone fixed, even if an estimate is provided... I made the bad assumption that my service would be completed as expected and it was not. I would return because the location is convenient and the process was easy although not quick... BUT I sure hope I don't have to return any time soon! read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Bryn Mawr, Pennsylvania

They were at the Bryn Mawr festival today, giving out free screen protectors. I showed them that mine was cracked and they swapped it out in about 2 minutes. Looks great! I hate putting these things on myself. It's clean and has no bubbles or streaks. Super friendly and helpful people. I'll go to them next time a screen cracks! read more

Cameron is just fabulous. He is patient and knowledgeable. I couldn't ask for better service. He has patiently walked me through the process of going from an Android to an iphone. I'm not what you would call tech savvy...even thinking about being tech savvy is laughable. Cameron has stuck with me through every visit (Yes, more than one visit) without going into hiding. He could easily be Asurion's "Technician of the Year". I don't know that Asurian even has one of those....but they should and he should be "The Tech of the Year". read more

DO NOT GO HERE!!! I came in with a problem with a lightning port for my Apple phone. When I returned an hour later, the representative, "Christopher," told me it could not be fixed under the warranty because there was water damage. What he did NOT tell me was that the technician broke the screen while looking at it. I took it to IGeeks in Ardmore the guy there cleaned the lightning port in five minutes. It works fine now. However, it will cost $160 to fix the screen your technician broke. So not only did "Christopher" not solve my problem or offer any options for it to be solved, this place actually made the problem worse and cost me $160. read more

uBreakiFix by Asurion - Notice the green line going down the screen? That wasn't there when I brought it in. - Mobile Phone Repair Near Me - Bryn Mawr, Pennsylvania

0 STARS. TERRIBLE. I asked the guy to look at my computer to show him my issue with the hinges, he opens it with force and snaps the frame and broke it right in front of me. I was livid. Then they told me that that's how they fix the hinges anyway and they wouldve done the same thing. THEN they fixed it, and when I went to pick it up, they switched my charger with someone elses!! Its been about two weeks without a charger, I keep calling them asking for updates. Someone offered to bring it to my house. Then I called back a few days later because I hadnt heard, and they said they COULD order me a new one but wouldnt be in for a few days. I SAID DO IT. What a fucking nightmare. read more

The quick service and turnaround on my repair was amazing!! The staff were extremely knowledgeable and this company has a partnership with Samsung so my repair was free and under warranty. The horror of a necessary phone repair turned into finding an amazing solution!!! read more

Walked in with a broken phone and had a brand new screen in 45 minutes. Very nice easy service and very well done. Alfonse is who had helped us and finished the job very quickly and firmly. I would definitely recommend coming here! read more

Never use asurion tech repair. I needed an iPad glass screen replaced. They did tell me that taking broken glass off was risky. But they returned my device with minimal communication they initiated one phone call for status update, and planned to continue trying to repair. I then had to call them, when they finally told me they could not fix it. When I went to get my iPad, there was glass missing, and portions of the screen are unresponsive to touch. I handed them a device in good working order and received back a ticking tech time bomb, the more it's on the worse it looks. The kid was very apologetic but obviously does not know how to handle customer service. He opened the cash drawer and tried to give me $40. He told me he was appeasing me. I told him I did not want to be appeased. He was going to charge me $476 for the repair of an $1800 device and after he broke it, thought 40 in cash would "appease". ( I did not take the cash, he looked relieved). I will never set foot in that chop shop again. The business was fka ubreakifix. How about they break and no one fixes. Steer clear!!!! read more