I wish there were an option for negative stars!!! Do not waste your time with this store. I went into the store on February 3 to either upgrade or file an insurance claim because my camera and phone were cracked. I explained to the salespeople that I was leaving the country on February 7th and needed the phone ASAP. They told me there were no phones in stock, but they could order a phone, and I could have it by February 5th. I did not hear back from AT&&T today, so I checked the tracking. The phone is supposed to be delivered on February 9th. TWO DAYS AFTER I LEAVE THE COUNTRY!!!!!!!!! I contacted UPS..."nothing we can do", I contacted AT&T by phone, "nothing we can do", I went into this store, and the guy sitting at his table never stands up, I tell him my problem, he says, "nothing we can do". This guy never even asked me for my tracking, account number, phone number...ZERO concern about the predicament that I have been put in. read more

Whenever I have a problem, I come here and they solve it. Idk what these other reviews are but this staff is so helpful, efficient and friendly. read more

This store's #1 salesman appears to be a total crook. Promised me a variety of things that he promised would save me money and just ended up being more expensive. Someone came in with the same problem while I was there. Now ATT won't make it right. AVOID, AVOID, AVOID. read more

Do not I repeat DO NOT deal with this store! i returned my DirectTv device and canceled that service last month! Today I see where I was changed for the service!! When I called AT&T Directtv in their system it doesn't show that I canceled the service and neither does it show that I returnEd the device! So this store fraudulently used my card and charged me for this device and service without my permission! I am warning you DO NOT GO TO THIS STORE!! read more

Terrible customer service at this Norwalk location. Arrogant and no respect for customers paying 1000 for a new phone. And I ordered online and only had to deal with in store pick up. read more

Made an appointment for a phone upgrade and they took people on a first come first basis. Terrible customer service. Why have appointments. Ridiculous read more

If you're looking for great customer service and knowledgeable staff, DEFINITELY look elsewhere. After being an AT&T customer for over 8 years, I went to the store on September 2020 to enroll in the $999.99 off the new Samsung Note 20 5G promotion. I spoke to TIFFANY, and I explained to her what I wanted to do, which was to enroll to the Unlimited Starter plan, trade in my S8 and S8+, and get the that promotion. She enrolled me in the Elite plan, which is the most expensive plan, and told me that they would have to order the devices since they did not have the colors I wanted. I got an email confirmation about the transaction, and that's when I realized that she enrolled me to the Elite plan, which is significantly more expensive. I went back to the store and spoke to DEV. He told me that they have the colors that I wanted in stock, and that he would fix the error and take over the transaction. Everything went fine, or at least that's what I thought. Fast forward to March 2021, I am still being charged for the Note 20's, because DEV did not apply my trade-ins towards the promotion but instead put them in the system as simple trade-ins. After speaking to 11 different people between the Loyalty department and the store, in which each party was putting the blame on the other, I finally got to speak to the Assistant Store Manager, TONY. He admitted to DEV making a mistake, and said he was going to rectify my issue and look into it personally. A week goes by, I make an appointment to meet with TONY, and when I went to the store, he tells me that he spent a lot of time on the phone and he wasn't able to go nowhere. He gave me his "word" we would call the regional manager and get to the bottom of it soon, since he recently dealt with a similar case like mine and got it settled. I said that I have no other choice but to go to court, but he reassured me that he would do everything he could to fix it. Another three to four days passed without hearing back, and when I ultimately reached out to him, he said there was nothing he could do about it. He advised me to call customer service again and have them look into it. By this time, I have spoken to customer service multiple times, they even created a case and gave me a ticket number, but still no results. During my text exchange with TONY, I asked him if the store manager MICHAEL, is aware of the situation, and he said of course he is, but OBVIOUSLY HE CHOSE TO DO NOTHING ABOUT IT. At this time, I am waiting on Customer Retention, which I guess is another name for loyalty, to finally try and solve the issue that was clearly caused by this store's employees. I would stay as far away for this this store, and AT&T in general. It is sad that they treat their customers that way. read more

Amazing staff, very professional, always willing to go the extra mile. The staff in the store are amazing to work with. They always help me with my needs. The managers have helped me solve my billing problems in a timely manner. I recommend everyone to visit this store for their wireless needs read more

This place is shady, I went with my mom to get her phone fixed and a new one for myself and the manager was unhelpful and the sales associate didn't tell me about the trade in rebate and overstated the tax. Apparently they also have a "policy" that you need to buy a case and screen protector for $130 or you can't leave the store. I've been to other stores which don't have this "policy" so it sounds like a fraud. Avoid this place. read more

They are rude all they care about are there sales for the month its franchised store the owners are a bunch of clowns i was there for a job and they treated me very bad i would give them a minus zero dont go to this store go att owned store or better yet go to Verizon read more

This store gets a minus is star rating! I have been coming to this location for probably 12-15 years, not exaggerating at all and they cannot exchange a SCREEN PROTECTOR for me after it has broken? Are you serious Att? You push this AWFUL Bodyguardzz brand screen protector when I came to the store in October, I trusted your judgement and now I'm left without a screen protector and all you can do for me is register me on the website? Come on. I tell everyone I know to go to this Att location but never again. I spent $700 at this store in October and they thought it was in their best interest to not exchange a $35 screen protector - who are you? Such awful, awful customer care. I'm in sales, I know. Shaking my head at you Att, from now on I'm shopping elsewhere and never recommending you again. GOODBYE read more

Bought an iPhone x and they signed me up for insurance without telling me. Spent 20 minutes on the phone canceling it. Then we signed up for a Direct TV promotion - they said $35 a month for two years, but found out that was only for the first year. It jumps to $78 a year for the second year. Liars! read more

This store has horrible customer service. I go there to fill my go phone when I can't get to the mall or another AT&T store. If you need help, forget it. They just ignore you. read more