Hands down Terrible Customer Service and Impossible to Cancel…read more If I could give it negative stars I would! Optimum takes the cake for the worst customer service and longest hold times I've ever dealt with. Trying to cancel my service has been an absolute nightmare. I've called multiple times, been put on hold for over an hour, transferred from department to department, and still no resolution. Each representative gives different answers, and not one of them is able--or willing--to help. What's even more frustrating is the complete refusal to let me speak with a manager. Every time I ask, I'm told a supervisor will call me back, but of course, no one ever does. It feels like they make it intentionally difficult to cancel or get real help, hoping customers will just give up. This company has no respect for people's time or money. They're quick to charge for poor service, but when it comes to support or accountability? Crickets. Avoid Optimum at all costs. It's not worth the stress. I was under the impression my service was cancelled only to learn im being billed for service I do not receive at a residence I no longer own.

Seeing all the negative reviews. Most seem to be about telephone representatives and service…read morecalls. If you strictly need to replace a piece of hardware such as a cable box or modem, don't even bother calling optimum; just pop into the store on Cross Street. I've been a handful of times over the years and have never had a bad experience. I was in and out in 5 minutes today. Lillian and the rest of the staff were very friendly and helpful.

Great experience as a Sprint customer. Came in to upgrade my phone now that Sprint is TMo and…read moreKevin, the Manager, helped me in less than 30 minutes. No games - everything was straightforward and exactly as I expected. Had stock of the phone I wanted and got a great case, too. I didn't feel pressured to change anything on my plan and my questions were answered honestly. No line, either. Highly recommend this store for all Sprint and T-Mobile customers.

Go anywhere but this T Mobile. The line is never less than 45 minute wait and once you get up there…read morethe help is mediocre at best. Not too friendly and helpful. I had an issue with something on my phone which was being triggered by their system and had nothing to do with me, preventing me to turn my phone in for a new one. She opened a case and said it's not likely to be resolved for a week? What? Then she never followed up. Went in another time for a screen saver and they were unfriendly as well and very abrupt when I asked about the replacement policy. Will never go there again. The store on CT Avenue is the best and I should have stuck with them.

After my MacBook bricked and would not turn back on, I first tried bringing it to UBreakIFix. After…read moreweeks of delays and false promises, UBreakIFix told me that the logic board was damaged and as a result, I would need to pay for a replacement logic board, screen, and keyboard. In addition, my data would be unrecoverable. So, after doing my own research into logic board repairs for my specific model, I learned that it was possible to fix my MacBook and recover my data. So, after searching for local specialists, I found ThinqMac. My first conversation with one of their employees immediately made me feel that I was in good hands. The gentleman corroborated a lot of the information I had found out through my own research. The technicians ran some tests on my computer and eventually sent it out to a company that specializes in logic board repair. In the end, after being told by UBreakIFix and Apple that my data was unrecoverable and my computer would never turn on again, the folks at ThinqMac proved them wrong. My computer has been as good as new for the last 4 months and I was able to recover my data. Don't waste your time anywhere else, the folks at ThinqMac know what they are doing. Thank you again!

Incredibly helpful, and provided fantastic customer service! Thinq Mac is great!! Extremely…read moreknowledgeable and laid out all my options and also offered excellent advice. HIGHLY RECOMMEND. The next time I need help, I won't go anywhere else, very glad I found them.

They fixed my phone before their grand opening. Thank you. Not much inventory yet, but i was…read moretheir before they opened, there prices seem very low and service was good. i will be back once they open. They're setting me up with an iphone unlimited plan for $40 a month

I have had issues buying phones here two years in a row. Last year, my iphone upgrade had massive…read moreissues that took months to fix - phone stopped working properly, payment didn't go through etc. This year, they fraudulently added extra charges for AT&T Next plan that I never asked for and they didn't tell me. That is on top of a very disinterested employees. This is a very shady store - I would stay a mile away from them.

After ordering two upgrades for my existing lines on my AT&T account, I chose to pick up the new…read morephones at this location and what ensued was the biggest display was ineptitude and dereliction of duty I've ever experienced in a store. What was supposed to be a routine pickup and walk out, resulted in these morons taking it upon themselves to activate both new phones while they were still boxed. Now, this may not seem like a big deal but it is a big deal when one of the new upgrades belongs to my wife's line who was all the way in New York and now had a phone with no service and no way to reach our nanny or kids. When I brought this to the staff's attention I was treated by the most lackluster, don't give a crap attitude, that I've ever experienced at a retail store. After the employee who did it had no answer, the "manager" Russell proceeded to take ZERO ownership of his staff's actions and basically told me it wasn't his problem. I told him, I was never told this would happen nor did I request they activate the phones prematurely. He answers "that's what happens when you order online", which I know to be completely false and was later confirmed to me after I called AT&T corporate and complained about this store's actions and Russell's complete lack of professionalism in dealing with the situation. I was told by AT&T that not only did Russell completely fumble the issue, he DID have a way to fix it if he "had been properly trained to be a manager". I had to leave before I blew my top and ended up on the evening news, but I promise you, Russell, your actions will not go unaddressed. I was given all the necessary information by AT&T corporate to report your actions and your staff's actions and I intend to. The stress you put me through, being an AT&T customer for over a decade, was completely uncalled for and you are not fit to be a manager of that store, let alone a taco stand.

Been a customer for years and there is always solid and helpful customer service whenever I've…read moregotta call them for questions on a new purchase or questions in general. Buying all my new tech was smooth and easy.

This T-Mobile was absolutely the best I had ever seen around. I was just scammed more than $5000 by…read moreverizon but this process to T-Mobile was the smoothest, easiest process without any hidden fees. Everything was said clearly and correctly. Literally the best fr. verizon was buns ngl too, it didnt even work

This shop has talented IT technicians who are highly skilled. These personnel are pleasant to deal…read morewith and know how to deal with Verizon products. I highly recommend this shop.

Alex at uBreakiFix was such a big help! I was locked out of my computer and he was patient, going…read morethrough all the right questions. I didn't always know the right answers but he still figured out what the problem was, had it fixed for me, and reminded me I can come back anytime. Thank you!