Terrible customer service, been trying to sign up for 3 hours on the internet and even phone calls…read more I guess nothing has changed with Frontier in the past five years.

I have been a Frontier customer since 1988 and most of that time the service has been ok with some…read moreminor service & billing issues. However, as of 3 months ago, it has been one nightmare after another with Frontier. I have spent over 20 hours on the phone between a service issue in early July ( that was ultimately fixed after much complaining over 3 days that resulted in all kinds of billing issues that I have yet to get Frontier to fully correct. Every time I talk to someone, they say they will get it corrected but the credits need a supervisor and manager approval to correct problem they caused. It took 2 months to get a credit, but then they erroneously charged me an install charge that doubled my bill. I am still fighting with them and feel beyond upset. Their systems don't talk well to one another, their processes make it hard to give credits where they are due and many of their employees lack knowledge of how their systems will bill or how changes they make affects your service & billing. I recently found out that a " retention representative " that I talked to in early July to lower my charges, unknowingly changed some coding in the system that not only caused me to lose my internet service the next day, but completely changed my service plan and doubled my billing erroneously!!! So, instead of saving me money, I lost service and have spent hours and hours on the phone for months before I was able to talk to a knowledgeable person who cared enough to help me & explain the problem. We are not done correcting the problem yet, but progress has finally been made. It's been a nightmare experience that I would not wish on anyone. It's really quite scary that it's so difficult to get to a live person, who is knowledgeable and cares. It seems that the company puts measures in place that make it extremely challenging to address issues with a manager & actually get a call back.

Customer service via phone and the T-life app were unhelpful…read more Carla, professional and quick, organized people by their needs. Another rep initially helped me, but Carla confirmed I was assisted correctly and helped with my payment and receipt, which phone support couldn't do or explain.

The best! Great customer service and the workers try their best to help you. Thank you George for…read morethe help! I'd recommend this location.

the worst customer, service , no one calls any one back . i have been trying to pay my bill for two…read moremonths ,but there website does not recognize my email even though im using the email that my bills go to. I have now been trying to call for weeks. the number says disconnected, but when i type it in it works. I would rather have a root canal, then deal with this company.

HORRIBLE service and alarms don't communicate right with central station. Their only punctual and…read moreresponsive department is the billing department. Get ready to be on hold for anything service related, and have to chase down people that said they would call back. They also forget and flake out about appointments.

We are a small company of about 10 ppl and we moved and had Master Telecommunications set-up our…read morephone systems and paging system for 2 of our warehouses. Mr. Vadim was very pleasant to work with. His customer service is amazing. Even the after service. I definitely recommend Master Telecommunications.

From the owner: Telephone systems installation. Telephone system repairs…read more Phone system service. Office telephone systems. Business phone system. AVAYA telephone systems repairs. NEC telephone systems repair. Panasonic telephone system repairs. Samsung telephone systems repairs. Telephone systems sales. Best telephone systems. Phone system for small office.

Been a customer for years and there is always solid and helpful customer service whenever I've…read moregotta call them for questions on a new purchase or questions in general. Buying all my new tech was smooth and easy.

Amazing service - Viktor, the store manager, was so kind and patient with me when I walked in with…read moremy broken phone. He spent hours walking me through everything, setting up new phone, helping me retrieve my apple ID. Truly the best!

I don't recommend this location to nobody. We spent 40 min just waiting when the staff open the…read moreaccount to get the home Internet and as the result they have no idea how to do it. The staff is clearly lack practical training and basic product knowledge, which made it difficult to resolve my issue efficiently.

I do not recommend this store to anyone…read more I ordered an iphone, they told me it was back ordered and it would arrive in January. Then i get a notification the order was canceled. turns out it arrived to the store, no one called me, no one emailed, no voicemails. turns out they sold the phone that they had gotten in. i called this morning to figure it out, spoke to an employee, was told to come into the store by 5 pm as they had a different phone that i'd be ok with. waited for 45 minutes, no one said "hi welcome in". come to find out, this isn't a real verizon store, this is a cellular sales store. i finally got someone's attention for them to tell me it would take 2 hours to back up my phone. why wouldn't you tell me this the last time i was here so i could prepare? i then try to cancel the entire order, as id like to deal with someone who is actually competent. the sales man says he can't cancel it? that I have to call verizon customer service to cancel it. i've now been on the phone with them for 45 minutes. 1 hour, 30 minutes spent in the verizon store trying to cancel an order. you should be ashamed of the staff and service here.

Hard to find a company to repair an old landline. But they came out and fixed It…read more thanks so much

During the midst of the pandemic I was able to quickly get an appointment to repair my laptop. The…read morecustomer service was excellent and the price reasonable. I recommend Compu-Tech fully and without reservation.