Hands down Terrible Customer Service and Impossible to Cancel…read more If I could give it negative stars I would! Optimum takes the cake for the worst customer service and longest hold times I've ever dealt with. Trying to cancel my service has been an absolute nightmare. I've called multiple times, been put on hold for over an hour, transferred from department to department, and still no resolution. Each representative gives different answers, and not one of them is able--or willing--to help. What's even more frustrating is the complete refusal to let me speak with a manager. Every time I ask, I'm told a supervisor will call me back, but of course, no one ever does. It feels like they make it intentionally difficult to cancel or get real help, hoping customers will just give up. This company has no respect for people's time or money. They're quick to charge for poor service, but when it comes to support or accountability? Crickets. Avoid Optimum at all costs. It's not worth the stress. I was under the impression my service was cancelled only to learn im being billed for service I do not receive at a residence I no longer own.

Seeing all the negative reviews. Most seem to be about telephone representatives and service…read morecalls. If you strictly need to replace a piece of hardware such as a cable box or modem, don't even bother calling optimum; just pop into the store on Cross Street. I've been a handful of times over the years and have never had a bad experience. I was in and out in 5 minutes today. Lillian and the rest of the staff were very friendly and helpful.

Great experience as a Sprint customer. Came in to upgrade my phone now that Sprint is TMo and…read moreKevin, the Manager, helped me in less than 30 minutes. No games - everything was straightforward and exactly as I expected. Had stock of the phone I wanted and got a great case, too. I didn't feel pressured to change anything on my plan and my questions were answered honestly. No line, either. Highly recommend this store for all Sprint and T-Mobile customers.

Go anywhere but this T Mobile. The line is never less than 45 minute wait and once you get up there…read morethe help is mediocre at best. Not too friendly and helpful. I had an issue with something on my phone which was being triggered by their system and had nothing to do with me, preventing me to turn my phone in for a new one. She opened a case and said it's not likely to be resolved for a week? What? Then she never followed up. Went in another time for a screen saver and they were unfriendly as well and very abrupt when I asked about the replacement policy. Will never go there again. The store on CT Avenue is the best and I should have stuck with them.

Been a customer for years and there is always solid and helpful customer service whenever I've…read moregotta call them for questions on a new purchase or questions in general. Buying all my new tech was smooth and easy.

This T-Mobile was absolutely the best I had ever seen around. I was just scammed more than $5000 by…read moreverizon but this process to T-Mobile was the smoothest, easiest process without any hidden fees. Everything was said clearly and correctly. Literally the best fr. verizon was buns ngl too, it didnt even work

They fixed my phone before their grand opening. Thank you. Not much inventory yet, but i was…read moretheir before they opened, there prices seem very low and service was good. i will be back once they open. They're setting me up with an iphone unlimited plan for $40 a month

One of the employees, Christopher, ruined my experience. He seemed irritated that i was making a…read morepurchase. This was followed basically slammed my switch games on the table, poorly ripping the price sticker off (leaving residue), and letting one of them hit the floor. These were supposed to be new games by the way and he was treating them like last night's dinner. Hope that guy gets a pebble in his shoe that never comes out.

This location is awful. They NEVER open in time, it's unorganized and the staff like to bad mouth…read morecompeting stores in the town. Which to me is unprofessional. The company as a whole is way overpriced. The selection of items is sparse too. Cannot wait to see this location close for good.

On our first visit, we met Michael and he was incredible. Another employee named Keira was there,…read moreand she seemed to be new, asking rudimentary questions while we waited. Upon the second time that we came to the store, I assured my husband that it would be a good experience since Michael had treated us so well the first time. My husband and I, a prominent doctor in the area, was threatened by this employee so we are warning others to STAY AWAY. KIERA A little background on this horrendous experience: we entered the store where a young emplo named Keira was supposed to help us. She did not say hello. We asked if we could trade in our three phones. She started working on returning one phone and asking us questions. I asked her to look up our account, as she was asking me for a number that I did not gave. I then proceeded to start asking her questions about the trade-in value. When I asked her why it works the way that it does, she said "because that's the way we do it and if you don't like it, you can go somewhere else." We were absolutely shocked! We had just switched over our service to AT&T and bought five new phones. We had never been spoken to like that.. She proceeded to work on returning our phone but aggressive, impatient manner. I asked her why she was acting that way. She said that I had asked her to look up our account rudely. I I was confused, I said what did I say? She said "you said that I should ask look up the number." Her behavior got even worse. She was arrogant, condescending, and I told her that I did not appreciate the way she was speaking to us and that she was being very rude. She then refused to return our phones, asked us to leave because we were rude to her. This was shocking since she was the one that was being unbelievably disrespectful. We told her that we wanted to return the other two phones then told us to leave or she will call the police. Are we really at a point where if an employee who is responsible for Customer service feels that someone who asks them to look up their account in a way they do not like has the right to say that they will call the police? This is more than having a bad day.What I am sure of is that we were treated in a way that we have never been treated before by any person. We simply asked her to do her job. It was really incredible. Shame on AT&T for allowing an affiliate to carry their name and brand and products and not give acceptable service. Hopefully Kiera's bosses will take notice of this kind of behavior. We were sure to report it to AT&T wireless corporate,, and send a letter to the national office so that they could know that an independently owned Westport store really does not represent their company well. I did have a great experience with Michael a few days earlier - So at least there's some hope. Beware of Westport - Avoid the store at all costs as long as they have employees like this.