There are like 30 people waiting in this store and 2 people working.. I am very sick and they are…read moremaking me wait just to drop off an old phone. Also very rude "you see everyone's busy? You need to wait like everyone else" Verizon needs to hire more staff at these busy locations.. I had to drive 30 mins to this location because all the other "Verizon stores" are just licensed carriers. This is ridiculous.

Just had them set up a new Samsung phone. I was told it was set up with electronic SIM. Apparently…read morethe DEI hire got the setup wrong. Could not call or text. Make sure you test everything on the phone before you leave the store!

Had an outstanding experience at this store location! I HIGHLY recommend coming here! They will…read moresupport you to find the best deal possible and guide you through the whole process! They also had great case options as well!

Great store very friendly and fast service nice display of cases too. My go to location thanks a…read morelot!

Walked in today (3/14/26)hoping for a fix for my phone issue. It was not charging. I had tried to…read moreclean out the connection, with no luck. I didn't get his name, but the gentleman working was able to clean it out. Sooooo grateful! I use my phone for work and desperately needed a fix. I hope never to need a repair again, but if I do I know where I will be going.

What a great experience each time I go! I have referred friends here as well. They do a great job,…read moreare friendly and quick! I barely had to wait today. You have to try this place when you need a new screen for your cell phone! Thanks guys for helping me out!

I feel like everyone is friendly here despite having a very high workload. Perhaps being a Sunday…read moreit was very busy but I feel like this store is always busy. I came here to just get my battery fixed but after discussion realized instead of doing tney it was time to replace my old MacBook Air so I did do that. Had a weird glitch when loading my local files to new computer so they were nice enough to let me come back in a couple hours to pick up the computer I appreciated that considering they were so busy. Love my new MacBook Air if anything it was worth it.

The employees here I noticed none or very few of them have a smiling face or positive attitude and…read moreI've visited several other apple stores and what usually stands out at apple is the customer service and pleasant attitude. Also my goodness it's HOT in here. I felt like I was in an oven. Turn down the heat . I had to step out bc I felt like I was about to pass out ! Maybe that's why the employees here look distressed bc it's as hot as Arizona in here

Worst service I have a 400 ft cable wrapped around my neighbor's backyard and they keep saying…read morethey're coming in 2 weeks to bury it every time I call they give me a date that's about 2 weeks out and then they don't show it's been over 2 months this is ridiculous, just can't get them to respond and fix my internet it's ridiculous

I had a very frustrating experience at the Spectrum store in Novi on Friday afternoon (3/27/26)…read more I arrived at 3:15 PM and was 7th in line. By 4:00 PM, I had only made it to 1st in line, with just two associates working. One employee then walked away around 4:22 PM, which made the wait even longer. I wasn't helped until 4:45 PM--a total wait of 90 minutes--just to pick up equipment that took less than 60 seconds to hand over. This equipment is for my summer cottage, so shipping isn't a reliable option. In fact, a previous attempt resulted in the equipment being delivered to the wrong address and left outside in the rain for a week. Overall, extremely inefficient service for something that should be quick and simple.

Steve, the business owner, is easy to talk to, knowledgeable and reasonable priced. I have never…read morehad to wait for service/repairs.

Steve and his staff killed it. iPhone repair and battery replacement while I waited! He has been…read morethere 13 years! Highly recommend.

Extremely rude employees that completely ignored me while I was in store. On top of that when I…read morecalled in asking for my invoice number, the gentleman over the phone had an attitude and began to keep snappy with me asking me "what's my problem" I believe he went by grant or chance. Horrible experience avoid this location if possible.

I called in to inquire about cable/internet service. Devon said come in and ask for him. I came in…read more Not one of at least 3 employees acknowledged me. They never said hi, provided a waiting time, NOTHING. After sitting for 10 minutes, I left. Not only will I not be getting the cable/internet. I will cancel them as my cell phone provider. This is opposite of any of my previous experiences at this location. I have always been greeted with a warm welcome. However, this is the first time that no person of color was working when I arrived. I'll follow up with my sister who is an executive for ATT.

Very good service nice and friendly and my phone was fixed while I waited! So happy I went to this…read moreplace ! Thank you

Simple process to schedule an appointment, had my phone back in under 30min (had a crushed screen…read morefrom an unfortunate incident with a car). Very professional, would recommend!