I cracked the screen on my old iPhone 4 screen that I use as a music player in the gym and Nash…read moreMukhtar replaced my screen in 3 hours after leaving it with him on a Saturday afternoon. Forever grateful my iPhone 4 is brand new again.

Highly recommend. He fixed my Iphone12 in ten minutes. Other places said it would take 2 hours and…read moreover $100. I paid only $29. Friendly, honest & quick service.

There are like 30 people waiting in this store and 2 people working.. I am very sick and they are…read moremaking me wait just to drop off an old phone. Also very rude "you see everyone's busy? You need to wait like everyone else" Verizon needs to hire more staff at these busy locations.. I had to drive 30 mins to this location because all the other "Verizon stores" are just licensed carriers. This is ridiculous.

Just had them set up a new Samsung phone. I was told it was set up with electronic SIM. Apparently…read morethe DEI hire got the setup wrong. Could not call or text. Make sure you test everything on the phone before you leave the store!

Very helpful and friendly. Fast service as well. I came in to fix my daughter's broken screen on…read moreher iPhone and it was ready in less than 30 minutes. He also has great deals on screen protectors and cases. They make their own cases and have a large selection of cases. Rob gives personalized service. I bought a case for my daughter and came back to let her select the one that she wanted. We picked a case for the iPhone 7 (we have a 6) & he custom printed the design on a case for us while we waited.

Wow! This store is the place to go for screen replacement. Fast and professional service. The…read morehigh reviews are accurate. If you want custom artwork on your phone cases, this is the place to go! Stop by and see for yourself!

Purchased a new phone from Logan, it may have been the best experience I've ever had purchasing…read moreanything. Logan was knowledgeable, response and incredibly kind to work with. Can't say enough good things about my experience with him.

I feel like everyone is friendly here despite having a very high workload. Perhaps being a Sunday…read moreit was very busy but I feel like this store is always busy. I came here to just get my battery fixed but after discussion realized instead of doing tney it was time to replace my old MacBook Air so I did do that. Had a weird glitch when loading my local files to new computer so they were nice enough to let me come back in a couple hours to pick up the computer I appreciated that considering they were so busy. Love my new MacBook Air if anything it was worth it.

Great store very friendly and fast service nice display of cases too. My go to location thanks a…read morelot!

Terrible location there in case of doing pretty much anything and if they do, they will mess your…read moreaccount up. Just go to the other Verizon store because they are capable.

Had the BEST experience here today with Ashley!! She was awesome as she helped my 86 year old,…read more(very with it) non computer owner, very frustrated mom, dispute a bill that she attempted to fix via phone but to no avail. She cancelled her service but kept receiving bills. We came to the AT&T store and Ashley spent a good deal of time, talking to a far away person, who was not the easiest to understand, nor was he the smartest but Ashley's perseverance, patience and great skills finally worked to cancel the account and bring her it up to date. My mom and I came away & said "good customer service does still exist!" Thank you Ashley!

I will update soon but as of right now I believe I have been completely scammed by this…read moreestablishment. I will give more details after I have a chance to talk to management over there.

Very good service nice and friendly and my phone was fixed while I waited! So happy I went to this…read moreplace ! Thank you

Simple process to schedule an appointment, had my phone back in under 30min (had a crushed screen…read morefrom an unfortunate incident with a car). Very professional, would recommend!

Terrible communication and took over 3 weeks for a phone to be shipped in. It also apparently…read morearrived and I was not told. I had to go through a call center 3 times in order to try and schedule an appointment. Once I did Nick said that it's impossible for him to transfer a phone so I have to reschedule for a day that someone else is in.

Sat in there for a half hour, next in line, after someone finished with a customer. He went into…read morethe back and I was told repeatedly "he'll be right back." Never did. People just waiting in the lobby not to be helped. Terrible service.

Horrible the manager needs to be there to see what is going on. Purchased two new phones to my…read moreaccount and with out telling me automatically added Next Up and Protection Plan to my plans on both phones. Shame on them it's a corporate store. My phones were shipped to the store, so they could set it up. When I got there, a representative asked to purchase it from me cause her really needed it for a customer. The preceded to tell me if they said it up, it would take 4 hours and I would have to stay. Went home it took 30 min. I think it was the carryout that sat next to him in the bag that swayed that. They also tried to change the trade in amount when I turned in the phone versus when I purchased it. I then had the pleasure of having to spend more quality time with ATT on the phone to reverse the charges. HIGHLY RECOMMEND DO NOT GO THERE!!!!!

If I could give the West Bloomfield store a zero rating, I would. Went in for a free upgrade to…read moreIphone. Few hours later realized ATT Associate who waited on me, added an unauthorized 3rd line to my family plan and attached the line to my old phone! Stay far away from this store!!!! Reported /filed complaint. This is fraud!

This place is the worst T-Mobile store in the area, perhaps in Oakland County! They have no stock,…read morethe store has no heat in the winter time (there are space heaters everywhere), management is nowhere to be found. Its run by teenagers, that have no clue what they are doing. During my time there, I did not see 1 customer walk in happy and leave happy. Everyone that came in upset due to the stores mistakes, left the store just as upset! As for my experience, not only did this store add lines to my account without telling and increase my bill by over $120, but they then processed to argue with me that I was in the wrong. They added 2 phones lines and an internet line, WHICH I NEVER ASKED FOR! I had to spend in total around 4 hours at this store this week, just to get my bill & services reverted back to original. I contacted corporate and they were able to provide me with credits due to the incompetency of the staff at this place. I will NEVER return back to this location nor recommend anyone do business at this establishment. Go to the location on Orchard Lake, save your money, and just make the drive that way.

We recently merged over to T-mobile and we were promised this "amazing" promotion for moving over…read morefrom Sprint. We all had recently updated/new phones so we weren't in need of any upgrades, however, they assured us if we got the newest model we would not be charged since we were merged over. We were told one price and then when our bill came it was significantly higher. We called and went to their location several times and nothing was resolved because our bill is still not was agreed on. Ashley was the one who set our account up and she still hasn't fixed this issue for us. I'm super upset with the act and false promises we were given. Please don't trust this location.