They are complete creeps. Made one purchase there 11 years ago and they continue to call and spam…read morefrom an overseas call center to come buy a new product from them. Will never happen.

What is the point of setting up an appointment for you to get there and no one can help you at the…read moretime of your appointment and person there is rude? Avoid coming here if you value your time.

'Ohh, my word! 'These young men (and 'even' their online protocol)…read moreis remarkable! 'I just likened it to; "Old School Etiquette'' ... 'And, still while 'writing' this ... their 'impact' has not left me ... My experience was w/Chris @ the Bloomfield Hills location ... (then, later w/Francisco via telephone) . Anyway, Chris was amazing as well as a total gentleman ... polite, soft spoken, knowledgable & patient. Whomever of 'you' are seeking/needing this type of assistance ... do not hesitate ... 'Quick Phone Fix' is it !!

Amazing team. They all work together to give you what you need, whether it is a repair or a new…read morephone. I worked with Dave yesterday. He went above and beyond. He started by trying to repair my phone, or at least update it for a little more service life. When we could see that it would only be a temporary fix, I decided it was time for a new phone. Dave walked me through the entire process, from choosing a phone, to making sure all data transferred correctly. Dave suggested apps that would be for my interests. He gave me suggestions for a case AND , helped me set all new passwords. Five stars Dave. I really appreciated that you listened to me! I have had help from other men too, when I need a repair. Chris is another tech that was above and beyond. Thanks to all of you men. One other thing I observed, that we're all very attentive to the other customers and VERY patient.

Wow! What a great…read moreplace...don't go anywhere else...Nassar replaced my hard drive and I was in and out in four hours...this also included Nassar answering my barrage of questions...I thought the price was really reasonable. Patrick W.

there are two men working in the always alone they take your computer and say they can't fix it…read moreand sell you another one that little while later they say they fix and then don't call you weeks at a time when you go into the store to pick it up as a single white female these two big males bullied me out of the store, calling me offensive names, calling me all kinds of things and until I got into my car and left, I would not suggest this business for anyone

I visited the Southfield Best Buy to pick up an online order and waited at the online pickup…read morecounter while employees at the regular checkout line continued assisting customers there. No one came over to help the online pickup line, even though I was clearly waiting. When I asked the door greeter how the system worked, she explained that checkout employees are supposed to rotate between the regular line and online pickup. That rotation was not happening during my visit. From where I stood, customers in the regular checkout line were consistently prioritized while the online pickup line was not acknowledged. The experience left me feeling overlooked and concerned about fairness in how customers are assisted. Clearer coordination and consistent rotation between lines would make a big difference. Until that process is more consistently managed, I'll likely take my business elsewhere.

Service was excellent. Susanna is fantastic! She spent a lot of time with me and my mom, walking us…read morethrough different TV options and explaining things like OLED. She was so patient, kind, and explained things in a way we could understand. She even helped arrange shipment to another city since I'm moving. She made the experience really easy. Delivery was a breeze and I could pick the time I wanted. Very pleased with this experience. Large parking lot. Spacious store.