I have had both good and bad experiences with AT&T stores. The one on Memorial is a very good one. My son went to get an issue looked at. They were upfront and honest with him and treated him well even though he is young. They worked with him to get him the best deal, even going so far as to call a screen repair shop for him to make sure his phone could be fixed. The manager, Belinda was so helpful- I had to go and sign off on everything because he is not an authorized signer...and she explained what they told him and why. It is rare to see big companies treat EVERYONE with respect...but in my case, they treated my kid like he was their kid. Nice Job AT&T on Memorial. And Belinda - you are a great leader with a solid group of employees. Many Thanks. read more

I switched over to AT&T a couple of months ago and was told that my phone would be paid off through a Visa card being sent in the mail. However, the process of getting this visa has been ridiculous. I have reached out to saleswomen Brittney multiple times about figuring this process out and she has been no help. In fact after visiting the store multiple times on my off days , she gave me her number to reach out and keep her updated just for her to not respond to me. With that being said , I just ended up having to pay out of pocket to my last provider. Still have no idea if or when I will get this visa. Overall feels like a scam. Not only that but my co worker who actually told me about the promotion also had to pay her phone off out of pocket $1600 after being told she would be sent a visa in which she did not receive. I DO NOT recommend switching to AT&T , the service is terrible and obviously they do not care about their customers after the sale. I especially do not recommend saleswomen Brittney if you do visit the memorial location as she has been no help at all. read more

Just here to exchange a charger cord...Check in panel at the front...broken. No one greets you. No one dares pause syncing people's entire lives onto their new phones to offer to help with a quick purchase. I wouldn't be here if the AT&T store at Belle Isle had sold me the right cord to begin with! Never coming here again, I'll tell you that! read more

I purchased a new phone & case. They said if case breaks, just bring back and it will be replaced. Brought it back and had to go to another store for replacement. read more

Hello All I hope this will be a NEW store for me. My current Iphone 14 has just outgrown its current case. I need a new case & I hope you have a new case for me/ I will do my best to see & greet you in the morning. So get ready for me I be headed your way. I currently have an Iphone 14 but i may need to upgrade to the 16. read more

Two persons who checked in after me were called before me. I have been waiting for 15 minutes already. Then an employee asked another employee to serve me and he said after I do this that... terrible service. I'm switching to T-mobile read more

Spent over 50 minutes waiting for someone to help me move a line from one account to the other. Once I was "called", I was passed from one associate to the other while they made calls and spent another 45 minutes trying to take care of a basic request. After almost two hours in the store they said they had to "start over" and do it another way. No, you don't. You've just lost my business due to your incompetence and complete lack of service. read more

Don't you dare try to setup cellular on an Apple Watch here and don't you dare try to be civil with anyone here. None of them know what they're doing and they absolutely will not be logical. I highly recommend not using AT&T for any of your services as they are not at all helpful or even have decent service. Not worth your time or energy, let alone money. read more

The best experience I've ever had at an At&T store and that says a lot. The person helping me and the manager both made this visit quick and easy after nearly a month of headaches and trying to transfer billing responsibilities on-line and over the phone. I made an appointment, got in right at the appt time, and it took 10 minutes to transfer the line to my account. Everyone was all smiles and made my visit quick and painless, leaving me wondering why I hadn't came in-person earlier. This is a Unicorn At&T store. read more

Horrible customer service experience . I was falsely charged multiple times on my At&t bundle account. Gabe suggests I call At&t customer service and he will help me fix the problem with them on the phone. The At&t phone rep suggest I pay the overcharged bill and Gabe agrees with him. Thanks for the help! If you're looking to get ripped off and illegally charged. Get At&t. read more

So where do I begin.... I traded in my iPhone 8 for a "FREE" 12 mini back in NOVEMBER and low and behold I've been getting charged for the damn phone . I just called AT&T corporate number and asked them what the hell is going on why am I being charged for a FREE PHONE when I sent them my old iPhone 8 ( PER THE INSTRUCTIONS FROM THE LOVELY STAFF HERE AT THIS LOCATION SMH ) and come to find out I wasn't supposed to send it back that way !! Oh AND they never put in ANY information in my account that I traded that phone in in the FIRST PLACE . So AT&T corporate was like wut do you mean you traded in a phone for it. And oh it's in the wrong warehouse now . So now it's a big fat mess of trying to track down my old phone in a warehouse somewhere . Very nice - highly recommend AT&T read more

Service is terrible! I went in on Friday and was told a hour wait so we waited! Needed to get another phone really bad so they finally called are name! The rep was very nice and apologetic for the long wait! We got the phone today and went back only to be told a hour again but it ended being 2 hours! So we left! Service sucks! Only 5 months on contract surely I'll be going elsewhere! read more

If your guys like walking around just get a dog walker job. I went over there for something super simple but had to be done at shop. After walking into the shop there was nobody checked me in until 10 mins later. After that I waited for about 20 mins,and all I saw was your stuff just walking around,checking their iPad or just standing behind their computes. Wasted me half an hour for nothing read more

Ask for Cory. He won't disappoint. He answered all my questions and was extremely helpful and patient.

My parents and I went to sign up for internet and TV service back in June. We had 3 different people help us as one manager just left in the middle of setting us up, leaving the new guy to not know what else to do. The day of service to be installed, the tech had the wrong address not only for myself but for my parents as well. I had 2 people come out the same day and both went to the wrong address...so I could only imagine what that person was thinking. The workers in the store did not tell me that I could download the app for Direct TV stream on my smart tv, so I didn't need the devices. I realized that I wasn't using the TV service like I thought I would so I called to cancel, but I have to pay $220 for the devices I never even took out of the box. On top of that I received the wrong kind of link to retreive my AT&T Visa reward gift card for signing up for internet, so I had to call and wait on hold forever to be told another email will be sent out to me. That was 3 weeks ago and still no new email. I call AT&T rewards center today and put my number on the waiting list to receive a call back. Over an hour later I receive a call back to be told that it will have to be mailed now and it will take up to 3 weeks. However, we do not have the correct address in our system so you will have to call AT&T customer services to get that updated(the guy that came out with the tech originally said that would be taken care of) then you will have to call us back in order for us to send you your gift card. So no gift card yet, out $220 and service has been terrible. read more

I came into the store to pickup an online order. I was then going to have to go to the store in Penn Square Mall to return a purchase after a horrible experiences there earlier in the day. Not only was the staff extremely friendly in getting my online order (the woman at Penn Square was rude and angry I had ordered online) and they also went out of their way to help me return my purchase so that I didn't have to go back to Penn. They will be my go to store from now on! read more