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    Orange Park, FL

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    AT&T Store

    1.7 (6 reviews)
    Open 5:30 am - 9:00 pm

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    Phone Tech

    Phone Tech

    4.8
    (109 reviews)
    17.2 mi

    OMG!!!! THE SWEETEST GUYS HERE!! I am so technically…read morechallenged and they not only helped me purchase a phone, but they helped me turn some weird settings off, taught me how to use some apps and helped me with a kindle! They are so respectful and never make you feel bad for not knowing how to do basic stuff. I truly appreciate and trust them!

    I never leave reviews. Nice enough people...went there as a specific choice to buy local rather…read morethan go to the Assurion affiliated behemoth. It may have been a mistake. I'm 57 and never had to replace a screen. I dropped my phone, screen broke...had to do it. Such is life. They fixed it, more expensive than the franchise place but it was my choice...all good. 11 days later my screen is cracked...I didn't drop it, didn't put the phone in any condition or environment that was in any way out of the ordinary....genuinely...on my kids...no lie. Just as it was before being fixed, my phone resides on an Otter box. I am at a friend's house...I set my phone down...pick it up an hour or so later and it's cracked. Does something rub up against it? Probably...maybe. Can't be sure. But there was zero stress put on the back or front of the phone. It was in my pocket, in the car and in this person's house. When I came back and explained my situation, the best they could do was instead of paying the $188 I paid originally, I paid $150. On the one hand, I get it. The warranty not covering physical damage makes sense. People are nuts, people are irresponsible, etc. But I got zero vibe, feeling, sense that my take mattered. I didn't ask for it but was thinking...if I'm the business owner, maybe I throw in a scree protector at not charge. A minimal...coupla bucks investment in a customer that says on some small way...we get it...you just paid $188 for a replacement and 10 days later...inexplicably you're paying another $150....so...as a basic gesture of goodwill...here's the bare fu***ing minimum we can do to display some level of service...and nope. Just a transaction. Gimme a GD reason to pay more to shop local next time. Your shortsightedness cost you not just a customer but probably 8-10 customers if basic marketing principles hold. Shop local - please...for everything you can. Your dollar, when spent locally serves the business and your community 10x vs what comes from shopping at a chain. However...if you need a mobile phone repaired...there is no benefit to shopping local. Why? Because they know they have you. They know you are captive to your phone. Really. They're right. We are. No argument. Go to the behemoth. Go to the chain if you need your phone fixed. These guys are no better. They know you will do whatever to get your phone back. They clearly use inferior quality product. And I feel for them on some level...they are competing against massive volume that prices them out for many folks. Well, this is the rare occasion where the local place lost me. I won't say "don't shop here", etc...cause maybe my experience is just a one-off. And...also...F them. They had a shot at being decent and failed.

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    They are tech geniuses and gentlemen!
    They are tech geniuses and gentlemen!
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    AT&T Store

    AT&T Store

    3.3
    (4 reviews)
    2.3 mi
    $$$

    Love going into this store now. Management has really stepped it up! Super clean, offers waters,…read moreincredibly knowledgable, and very fast. I came in with a major problem and left having everything fixed and I upgraded my phone and got my son a phone without paying any crazy prices.

    When we decided to switch back to AT&T from TMobile, we stopped in this AT&T store in the Orange…read morePark mall quite a few times. We had a lot of questions about the different plans and we were positive we wanted to each get an iPhone 5s in gold (they were pretty scarce at the time). On the first visit to this store, Ben was very helpful answering our questions, etc. I even wrote a quick tip to tell everyone how helpful he was. I've since updated the quick tip with how helpful he is not! It was a Sunday when we were first there and about 10 minutes before closing, he started getting really short with us and pushing us out of the store. I wasn't real thrilled with that. But, he gave me his cell phone number and told me to call with any questions. I definitely had more questions, so a couple of days later, I gave him a call and he didn't answer. He did immediately send me a text asking who I was. I texted back and told him. He sent me a text back saying he didn't answer his phone unless he knew who was calling him. Ummm?! What?! Then why the hell did you give me your number, dude?! Anyway, I texted him my question and never got a response. The next day I called again. He didn't answer. He texted me and asked how I he could help me (at least he knew who I was this time). I texted him my question. Once again, no response. Hmmm.... is this guy aware that he works on commission?! Hubby and I went to the store and he wasn't in. The other guy there said he couldn't help us since we'd been working with Ben. What?! Ok. A few days later we went back to the store again. Ben was with other customers. We must have waited half an hour (while the other guy working was doing nothing) until we finally gave up and left. Just FYI, this is not an actual AT&T store... they are contracted out or something. It shouldn't make a difference. Hubby and I ended up dealing with Richard at a REAL AT&T store on Argyle Forest in OP and he is awesome! I'm going to make that the next review I write and will put a link here for that store. Go there! I will never conduct business at this particular AT&T again. You may be wondering why I'm giving it 2 stars rather than 1 star. Because I don't like writing 1 star reviews and I write very few of them. It takes a lot... and I mean A LOT for me to write a 1 star review. I guess if you have to come into this store just to pay your bill or something then it'd be ok. And Ben... if you're reading this... you lost a big commission... and you suck at your job!

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    AT&T Store
    AT&T Store
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    AT&T Store - mobilephones - Updated July 2026

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