I have a Motorola Edge 2022 256Gb Cellphone that I purchased with a bent screen. I came in with…read morethe cellphone and a new replacement screen and spoke with Mike. He told me he would give me a call the next day with an estimate of the repair. He quoted me a fair price of $75 to replace the bent screen with the new screen. The next day he called me and said the phone was ready. I picked it up and it works great, just like new. Many Thanks! Highly Recommended!! Mark C.

This man means well but has a lot to learn about professional accountability and customer…read moreinteraction. I took a phone in yesterday with a cracked screen in order for him to replace it. After he replaced it, I noticed that the battery would no longer hold a charge, and would continuously reboot every 2 minutes while plugged in. None of this occurred prior to handing the phone over to him, the battery operated completely like normal prior his "fix". He denied responsibility and argued with me for a whole hour while he was trying to figure out what was wrong with the battery. He even claimed that my phone was crappy and its battery was already bad by the time I gave it to him which is not the case at all. It held a charge and it certainly didn't try to keep rebooting while plugged in. Basically, he simply didn't believe me, and never considered or accepted the possibility that he may have damaged the charging port or battery connection, or motherboard component when replacing the screen because he said they were separate systems. He also said that because he "couldn't test the battery" before replacing the screen, he "did not know how well it worked" before the screen replacement, which was his way of insinuating that the battery was already bad and I'm using this as a ruse for a free fix for a pre-existing issue. Thing is, he actually could have tested the battery if he wanted to before opening the screen, it was still holding a charge and working even with a busted screen. But he didn't and he was using this as an excuse to avoid accountability. I saw that he wasn't going to be able to figure it out any time soon and I had to catch a flight so I demanded a refund. He refused, and kept on arguing that the screen replacement had nothing to do with the charging port or battery and his only argument for not having anything to do with it is that he's replaced many screens and "you're the first customer who's had this issue". Well guess what? I googled "iphone se won't charge properly after replacing screen" and literally the first result was an iFixit thread with over a dozen answers from people experiencing the same issue, with one user saying it's happened 8/8 times they've done screen replacements on the SE. The most common explanation from reading the threads is that he dislodged a connection called FL2400 in the logic board, which is common when applying too much pressure from the wrong side of the battery connection with a spudge tool. He could have figured this out in 2 minutes by doing a simple google search but instead chose to argue that he had nothing to do with it; I only found this explanation later at the airport. It was only after I threatened to write this review that he agreed to issue me a refund. But not before removing the fixed screen, and re-attaching the old broken screen. If he didn't issue the refund, this review would be 1 star, but this is the outcome I'm left with: I gave him a phone once and he made it worse. I gave it back to him a second time to rectify that mistake and he returned it in even worse condition. I used to have a cracked screen iPhone that held a charge and was still usable. Now I have a cracked screen iPhone that doesn't hold a charge and is effectively useless. And while I did get my $80 back, I lost 1.5 hours of my time and countless words of arguing to a man who was careless in his trade and in utter refusal to consider that mistakes like these are possible for him, let alone take responsibility for them. I suggest anyone reading this to take their phone to a more professional operation, both in terms of technical skill and people skills. (FYI, the first 5 star review below is fake. It's by the business owner himself. His name is Mike, I know because it's on his business card. As far as I know this is the first real review)

Don't know who owns this store but there is some serious issues , store was close for a while…read more. Was by a lady that has been waiting for 40 minutes . Could have just left a sign saying gonna be closed for the rest of the day .

Came here to take advantage of their promo for trading in your old phone for the iPhone 13. We…read moreworked with Mike and he was very helpful and knowledgeable in all the products they were offering. He helped us in selecting what what type of phone we should get and all different prices that comes with the different phones. The process of buying phone was quick once we have selected the phones we like. The phones we like are not readily available and we needed to order it. Just a few days the phones came in and we were ready for them to swap our old phones to the new ones. Unfortunately, to no fault of the AT&T Rep, one of our phones wasn't delivered and for some odd reason was returned. Mike took charge and took care of us in getting a new one. He got on the phone and started tracking down and getting us set to make sure we get squared away. In the end we got our phone situated and the new one will be coming soon in a few days. Great work and great service even with a little delay for our new phone.

I love Verizon but this was not my favorite experience. I needed an ear bud adapter for my iPhone,…read moreand the cheap ones I bought off Amazon didn't work. So I stopped at this new location in Durbin Park. When I got there at 5:40 pm I was greeted and asked to take a seat until someone could help me. There were two salesmen, both helping customers. As I sat there, I noticed the place was clean, no music, a coffee station tucked away, my chair was mediocre for waiting comfort and an additional customer had walked in then out after waiting about two minutes. I waited until 6:15 pm to be helped and found out they didn't carry the adapter piece I was trying to purchase. The salesman was apologetic but had someone asked me "what brings you in today" from the very beginning, then I wouldn't have waited for 35 minutes.

11/10 service at St. John's Verizon Store. Traded my iPhone 8 in for the 14 Pro. Jeffery Booker was…read moreamazing with setting me up. Helped me pick out the right phone for me and to get the best deal. Great quality service thanks to him, super quick and easy on my end. Currently live down by St. Augustine, would definitely come all the way back up here again just to work with Jeffery if I need anything!!

These people give you Low ball price $400 for iPhone 16 Pro…read moreMax 1 Tera clean MEI new condition Apple store gave me $750 these people take advantage of you Careful watch out for your

This place with gents of great phone tech knowledge is the place to go on Fleming Island. We are…read morealways given fair value for purchases and sales. These young gents are also honest and polite. Can they be home grown? No matter, they rule!

I wish I could give them a zero, I went in to fix my front screen. I came on a Thursday and a guy…read morequoted me $150, I come in a couple of weeks later and there was a different guy and quoted me $450 so already bad communication with their teams. I went ahead and paid $450 and I asked why so much and the guy said that's how much apple asks so I assumed they buy their screens through apple. I went to another phone repair store after my phone battery started swelling up and my Face ID not working. Come to find out they use very cheap front screen on phones to make profit and lie to costumers and fucked up my Face ID to a point where it's unfixable. These guys are rip offs and I recommend anywhere else but here.

I have an iPhone 6s and had the battery replaced over a year ago. The phone is over four years…read moreold. Now it is works as well as a new phone. Seems like the battery charges faster now than the one installed at the factory when new. Highly recommend this company to fix your phone. BTW they replaced the screen a few months earlier and it works great.

Horrible customer service. 1 associate was was kind and helpful but was not our primary service…read moreassociate the other two who I believed to be the lead sales associate and shift supervisor seemed annoyed and not willing to help. We end up leaving without being helped.

I'm up here every day (mostly because I work here) and I see the drive of the people who work with…read moreme. Our team is constantly working to elevate the Park Avenue store in order to better serve our customers. We work with diligence and kindness all day, every day no matter what. And we will continue to work hard in order to better serve the Orange Park community.

Very disappointed in AT&T, my son and I were subjected to fraudulent accounts. I t was more…read moredifficult for us to prove to them that we were who we were than the sales team that properly verified the transaction to begin with. It has taken months just to get AT&T to remove the fraudulent accounts and remove the derogatory marks from our credit reports. Terrible service! No one in the store can provide relief!

Devon, the manager, gave excellent service. He was very patient and got my iphone to working…read moreagain. He told us about how we can update our AT&T account to get better billing. We will go in next week to talk to him about what we need to do to get the better offers.