I had a negative experience with the tall, distinguished bald gentleman in the Palm City store, as…read moredid the older lady before me. She got a notice on her phone and asked if he could explain it to her. He read the message and instead of simply telling her, he had to shame her by saying something like, well, it says it right here, doesn't it? His tone of voice clearly implicated 'can't you read?' When she asked more questions he finally gave her a full explanation but in an impatient and condescending way. He did the same to me. I was there to ask him to transfer the data to the new/used phone I purchased from Verizon online. I attempted to do the transfer myself, followed the instructions carefully, and then, after hours of watching the circle of death, realized something went wrong. He told me he could do it but it would cost $40. I was shocked because the techs at Verizon stores in the past always did simple fixes on their phones for free, good customer service. He said if he did that, he wouldn't make any money, and suggested I trade in my old phone and get a brand new one instead. He said never buy a used phone, even from Verizon. And then suggested I go on YouTube to figure it out, like duh. That being said, I will never enter the Palm City store again. Being friendly costs nothing, but treating people the way he treated both of us tells a story I want nothing to do with. I've been a Verizon customer for 12 years. I need a phone now because I am traveling soon, but when I return I will be looking for a new provider.

Gary in this store is amazing he helped us out when the Stuart store could not. We had a crushed…read morephone and he got our Google account back up and running in less than 10 minutes.

I have been using the dv wireless services for many years. They have been very consistent with…read moreproduct quality and customer service. Besides, they are very knowledgeable in their trade. Every phone and computer issue I have brought to them they have been able to help me with. I strongly recommend to our community the great services of this well-established business.

Terrible experience, ruined my iphone with a faulty repair. When I came back he offered to charge…read moreme to fix his mistake. STAY AWAY !!!

Just a quick note cricket doesn't open until 10 AM and closes at 11 PM Easter standard timeread more

This location is sub-par. It's fine if you don't mind waiting, and you have to go in there knowing…read morewhat you want. Sure, this is no Verizon or AT&T, but I'd rather save $60-$100 a month then go to a posh store.

Horrible service stay away real rip off. Sold us faulty equipment and won't own up to itread more

Don't waste your money & time Don't come here to get a phone replacement. My digitizer broke and my…read morescreen has been tapping on random things like crazy on its own frequently, I recently got it repaired but it still does the same thing from time to time. And there's two puncture marks on my screen on the bottom left. And my screen keeps changing shades, it's very hard to describe but it'll go to like a very white-ish tone and after a little bit, it reverts back to normal. This service could've been better, save your money and don't waste your time.

I had a difficult issue regarding products I purchased online. Collin Z. went way beyond the call…read moreof duty to help me. He took all the time he needed to try and resolve my issues including calling the corporate staff. While he couldn't get my problem solved he guided me to the people that could. He is an outstanding mobile expert and deserves recognition for being a great representative for T-Mobile.

This is the WORST T-Mobile store! If you can avoid this location please do so!…read more The manager here is a joke. Clearly he doesn't listen to you when you give specific instruction. They are sending my new iPhone to the WRONG address that I specifically told them that they need to remove that address. Trisha Germain from the store called me saying that in order to fix the address to call back with the tracking number that they will call usps. I called back to get this handled and now I'm being told that I have to call usps myself. This lady had the nerve to be rude and talk over me as am I explaining to her that this is an inconvenience to me to keep have to call usps myself to fix their mistake. Then as I'm still trying to speak she hung up. Clearly customer service here isn't in their skill set. I ended up calling the customer care line and they ACTUALLY helped! So please do yourself a favor, avoid this location.

Great customer service!!! Helped me a lot!!! And helped explain a lot of things to my mom which…read moreisn't electronically smart

From the owner: Tailoring AT&T services to fit our customer at a reasonable price. We pride ourselves on being…read morehonest with our customers, explaining everything so that there are no surprises, we are customers also. We value repeat customers and treat them as family. Do you need a sit down tutorial? We do that too! There are no stupid questions, let us do the work for you, such as working with customer service and setting up your phone, we love to go above and beyond and WOW! our customers. Our store has been recently awarded the AT&T STAR Award for Top Rated Authorized Retailer Store, based on Customer Satisfaction and feedback. It is an honor to receive this, and we owe our customers a big thank you!

Walked in for a screen protector replacement. No acknowledgment from employees. Was never asked…read morewhat I had came in for. Never going here again. My recommendation is go to the Port Saint Lucie West location for better service.

I had an issue with my old carrier that they were able to resolve and switch me over. They went the…read moreextra mile. Thanks and great work.

we are seniors trying to get the best deals on cell phones and had Cricket as our carrier. I saw…read morethat another carrier had the same coverage but $15 less, thru ARP which I Am a member. I called Cricket about 9Am, no answer and passed by the light was not on trying to see if they would match the rate, since no one there, I went to Target to get there plan. the young lady said wait until later or tomorrow and the phones will kick in so we left with the new plan same phones that I had with Cricket, just bought the sim card, only $20. it was perfect, so happy that I would be paying less, since I just retired and trying to make ends meet, it was about 3:30 pm and we had no phones, they were locked, I called Consumer and they said the phones were good, no problems. nut the phones were still locked, I chatted with Cricket on line because I had no phones, the gentleman said I need a code to unlock the phones , but I could not get in to get the code, I went to Cricket and the guy there said that I had to pay for 2 more months because that was there policy, 6 months with there company or the phones would be locked, so even thought they don't have a contract you are forced to stay with them 6 months, this was unknown to me, we went back to Consumer and cancelled and we had to go back to Cricket for them to take us back for , they told us that probably we would have fees , I pleated to call the owner or Manager that is in Miami to see if he would give us a break, of course he said no , we would have to pay the installation fees $101.96. we decided to go back to Cellular and buy new phones $169.58 at this time with back and forth it was around 8pm without dinner , more debt instead of being better off, and we had to go back to cellular to finish transferring the data because it was late, in my opinion, please beware of Cricket Cellular, when I was writing on Consumer Affairs I saw more complaints.

Okay, I understand this is a long review so if you don't have enough time to read the entire…read morereview, do yourself a big favor: DO NOT GO THERE!!! They will basically STEAL your money and ironically, Cricket's Customer "Care" Support doesn't give a crap! I would give them ZERO star if I could. Save yourself some headaches, you would be glad you do, trust me! Look at that retailer Facebook's page, it's a 2/4 and they have one star on Yelp. DO NOT GO THERE, DO NOT GO THERE! You've been warned and you're welcome! 1- I purchased a phone on 10-03, I also purchased a screen protector (a very expensive one might I add) and got it installed at the retailer. However, the screen protector was not properly installed - there was some bubble underneath. So I stopped by the retailer to have it fixed; A guy named D-Jay removed the mis-installed protector and put a new one that does not cover my entire phone, and I told him that screen protector does not fit my phone and therefore won't protect it; he then told me to hold on to it for now and he'll order the one that will fully cover the phone entirely and it should arrive within two days. So I asked him if I should stop by Saturday (cuz it was a Thursday) to pick it up, he said no, but took my number and said he was going to call me once the screen protector arrives. 2-Two weeks later, I haven't received any phone calls from him so I went back in the store to find out what was going on and boom! My phone drop in the parking lot... my concerns come true because my screen cracked around the surrounding areas that were not covered. D-Jay was not in the store but the sale person did call him but he was trying to blame me saying the item came but I never pick it up, so I reminded him that he took my number & said he was going to call me once the protector arrived and he never did, then he quickly backing out of his words and was saying that he doesn't know what happened cuz he ordered it but it never got delivered... I was shocked how he was switching his words within seconds and that also made me believe that he was LYING & he never actually placed the order. I told him, my phone breaking is his fault because if if the correct screen protector was on it, it would not break after one little drop. So consequently, the retailer should repair my shattered screen and issue me a refund if they can't get me another screen protector that perfectly fit & fully protect my phone - just like the 1st one. He said that he can't and gave me a "back office" 1800-CRICKET # and told me to ask for "Zack". When I called the number, they said that they could not transfer the call to Zack. I was livid, rightfully so because clearly he was LYING to me yet AGAIN. So I filed a complaint (# I770-666-85), went back inside the store to ask him when was Zack was going to be physically there because I want to speak with him myself. He said that Zack was in a meeting, but asked for my number to call me after the meeting. The day ended and I never received the call...  fast forward to a week later, still no call from Zack. 3- A month later, my phone is still shattered, the D-Jay guy HAS MY MONEY, DOESN'T ORDER the CORRECT SCREEN PROTECTOR, and REFUSES TO ISSUE ME A REFUND. So I had to call Cricket Customer Service AGAIN for to file anothercomplaint (I776-489-24) while at the store because the D-Jay refuse to give me a refund for that screen protector that I PAID FOR but NEVER RECEIVED. This is my last month with Cricket; I can't do business with a such terrible company. ** I will report Cricket/that retailer to the BBB, and leave this strongly worded review on Yelp, Facebook, Yellow Page, etc. So that other people fall into the chaos that I find myself in.