Very poor customer service. This is a nice, established scam. He is buying phones for cheap…read morelocally and jacking up the price. Not fair and you might not even get a solid phone, there will be minor scratches on the screens etc. I was very disappointed with this service, you'd get a better deal on Craigslist!

I was in need of a new phone... I went to NW Phone Exchange and spoke to the owner DJ. He was able…read moreto sell me a new phone in perfect condition at a great price. He even walked me down to my cell carrier to make sure the phone was hooked up Okay. When I need a new phone I will definitely be back when I need a new phone.

KEVIN is your guy for any battery from my 1991 Harley to my "obsolete" Iphone 6e. There was…read morenothing wrong with my phone and Kevin said just come in and he will replace, test and warranty for 6 months. (Phone not Harley lol) I did just that and it was old my old phone needed. Amazing store on North Division. HIGHLY RECOMMEND!

Took my Iphone in to get a new battery. They put it in and worked fine for a couple of days and…read morethen it went to 1% charge and would not charge again. I took it back to them and they said the phone was bad and sucks to be me. They would not refund my money and they would /could not fix it. I took it to a cell phone repair shop and they but a another new battery in properly and it now working fine. Stay away from Batteries Plus.

I was able to get what I wanted for my new phone. Excellent customer service. Will recommend this…read moreplace to anyone.

the young man was absolutely amazing and respectful, 10/10 would recommend…read more He also let Me wast h the processs and I really appreciate the transparency

Definitely a 5 star experience! The clerks are always so helpful; plus the prices are great…read more They'll match prices online, so that's a bonus too. There's a huge parking lot and the store is pretty easy on/off from the freeway. If you don't want to spend any time in the store, you can always order online and then just zip into the pick spot to grab the item. Not quite curbside pick-up, but almost! And, they usually have in-stock items pulled within the hour. Definitely my go-to place for any large order copying too. Jae is super helpful and efficient!

Was sold a defective standing desk; told to call product support to obtain the correct parts…read more Spent 40 minutes on the phone, parts no longer made, and my credit card payment couldn't be refunded because someone had "deleted the transaction" out of the system. Returned the desk to the store, was told since the order had been cancelled a refund had probably already occurred and to check my statement. I drove home and did so--no refund. I took photos of the statement and returned to the store; clerk wanted a printed statement. She called the manager, who said to do a refund "without receipt," so the money finally went back on my card. The manager said, in a couple of weeks, if a second refund appeared on the card, to "let us know. You know, be that person," implying that I might be dishonest. Given all that had happened, I found that attitude offensive--I fully intended to notify them if a refund appeared. In short, this store sells defective products, expects the customer to do all the legwork to set the situation right, and is rude in addition. I won't shop here again and suggest others don't either.

Refused return/exchange next day on broken tv. Samsung out of stock can't help. Got screwed…read more I bought a 77" Samsung OLED and q900 sound bar and sub. The TV was broken out of the box. They would not take it back because the box had to be undated also. I cut it up and recycled it. They told me I should have read my receipt more closely. They say it says no returns or exchanges without the box. This is true, it's in the fine print, save your boxes and ALL packaging. Be extremely careful unboxing. Or shop elsewhere. Samsung can't exchange, thy are out of stock. I got ripped off.

I bought a 98" big screen tv from the Spokan store for $2000.00. Took it home and found a crack in…read morethe tv. I called Video Only (Scott) and was told that they would not take the TV back. They told me to call TCL the manufacture and ask them to take the tv back they said no. This is what they wrote me back!!! I have called Wade with Video Only to find out what could be done. He told me that they will not let me return the TV nor will they exchange it. So I asked him what about the $2000.00 I put on the TV. His reply was sorry you will need to buy another TV. The Spokane store is very rude and tell me it is out of their Hands. No one at Video Only will help out at all. This store has the worst customer service ever. This is the letter from TCL. Sent it to Video Only and still no return or exchange. This email is to confirm that you had a phone conversation with a TCL Technical Support Representative with regards to your TCL 98QM7K Google TV that reportedly has a crack on the screen while the TV is still in the box. Unfortunately, cracked panels are not covered under the manufacturer's warranty. Therefore, we cannot provide you with any service for this television. You can click here to view our TV Warranty Information or visit our website below: https://www.tcl.com/us/en/warranty/tv-warranty In situations like this, we recommend contacting the retailer who sold you the TV for an exchange. Thankfully, retailers are great at providing an exchange for TVs sold as damaged. We also strongly advise that you attend to this matter promptly, as most retailers have a specific timeframe for returning damaged TVs after purchase. Best regards,

I used to be extremely happy with cricket. To the point of leaving 3 carriers. I stuck up for them…read more This specific store. My phone broke. I called them and asked if I could come in and exchange it. He got real sarcastic, rude, snide. I could hear the sneer in his voice. I had called because 1. I didn't want as long to get it. 2. This was my first time with insurance on a phone. Never really needed it. When I called I asked if I come in and exchange because I had insurance. He said no you have to go online. Which wasn't a big deal. I said oh man this sucks. Never blamed it on him. I knew it wasn't something he could do anything about it. He gets snide I could hear the sneer. So could my husband. " you could come in andbuy a new one. " I told him no I will go put in a claim. Hung up. Went online. Made a claim. Canceled my claim when I saw it was almost as much as a new phone. Called him back and asked him to take my insurance off. Same attitude same snide. Why. I told him I didn't want to pay that much for a phone I wouldn't have in my hand in at least a week. He said well if you wrecked your car there would be a deductible. I said this is a phone not a car. He hung up on me. After I told him I didn't like how he was treating me. He didn't turn off the insurance. Evidently I had to call 611. After I called another store and they told me they couldn't do. I would have to call 611. Maybe if I talked to that store I would have understood sooner. The star. I had to give one in order to post. Real star ? 0

I had a great experience at this store. Really glad I switched to Cricket.read more

Another great customer service experience in the Cd'A store. Travis helped me get phone insurance,…read morea $5 discount for autopay, he out of a screen protector and gave me options to add an update to my palm for $15 when the 611 cricket guy said a data only iPad device was a minimum of $30/month.

I would like to recommend Consumer Cellular to anyone needing a person who actually helps you…read morethrough the entire process of getting a phone and choosing a plan. The person who treated us with utmost respect and help is Kevin in the Spokane Valley. He helped get a phone and plan for my 93-year-old mom. He really is a treasure, and I'm sure he doesn't realize this about himself. But it is so rare nowadays to get expert help along with extreme care. Thank you, Kevin, for helping us today. Pamm Haslebacher