We want to give a sincere Thank you to Shay. She is the most helpful and sincere representative…read more The outstanding qualities she holds you can't train in your store. These outstanding qualities are a true part of who she is. We are hoping you honor her for the amazing employee we know she is. Thank you Thank you Shay!! Mike & Julie Durand

My Family upgraded 4 iPhones with this store over the last 4-5 months. Purchased cases and screen…read moreprotectors for all the phones too. My son's screen protector cracked, and he went in the store to get it replaced with the insurance. He was told he did not scan the QR code for the product and he was out of luck. He left with the same cracked screen. Be better.

My husband left work early so we could run by and see if we were eligible for any upgrades on our…read moreaccount. The guy was sitting at a table with a couple of people and it took him 10 minutes for him to acknowledge us and say someone would help us. About ten more minutes passes and than the couple leaves and he says he will go get someone to help us and proceeds to the back room. Absolutely horrible customer service! If he didn't want to help us, he should have said "hang on while I go grab someone to help these people, not make us sit around and wait and than get someone once he was done. My husband and I walked out and I will try again tomorrow at a different location!

I've been in the Mullan St. T-Mobile twice this month (August 2021) for two separate reasons, both…read moretrips I was fortunate to have a knowledgeable and very polite young man named Royce. He went way beyond what was required for "Good" customer service, he was great. He made me feel like he really cared weather he answered all my questions completely. I give T-Mobile five stars due to their employee Royce.

Taylor and Supervisor were rude, cold, heartless and inconsiderate to me. Because I was and kept…read morebeing billed excessively a couple of times two months in the row when I was not supposed to be unnecessarily, I closed my verizon account until at least my billing problem was resolved. Taylor's (a female) supervisor said he would not help me call out to customer service because I was no longer a verizon customer anymore. He would not help me figure out my problem. Said I needed to call a number that would does not allow people to call if they are not a customer anymore and he knew that. He should imo be fired for not being professional and is scuzzy. Has no manners. A creep. Taylor is not a good person to work with either. Both of them have terrible manners and are haughty. Taylor's investigative skills are not good at all, are horrible and she could not accurately pin point, find out what happened to me per being billed incorrectly. She told me information that was not true further aggravating me doing the opposite of what she is paid to do. I think Taylor is probably too stuck up to care about people when it comes down to things and is lazy. After leaving this office I went to another verizon store in town and they helped me big time, did what this main office in the area would not do by default and cares not to do. Got my problem resolved at the other office because other other person in different office had a heart, cared to understand what my problem was and helped see me through my problem. If you go to this office here can expect that the people working there supervisors and or not to not care about customers, people having billing problems when it comes down to getting skilled good help. I found like Taylor's supervisor they can as with me abuse their power, not act on helping you if they can get away with it while on a power trip and or not.

I would give zero starts if I could. I regret switching from AT&T to deal with this nightmare. my…read moreentire experience so far has been dog shit. I can't get ahold of any of at this company to resolve the issues that THEY created. ported my number, my phone does not work. I do not receive calls or texts. I call the automated system (which is a massive pos that understands nothing and is of absolutely no help) to find out the status of my number port. 37 minutes and 96 attempts later I finally get the system to tell me that the port has been successful and that I just need to power cycle my phone. I have cycled it three times, now. still nothing. still shows the incorrect phone number. Still not receiving calls or texts. Attempt to reach a live agent for assistance only to find out they work banker hours and I am not fucked till the next day. I need my phone for work. I work outside of 9-5. this is unacceptable. The kid that signed me up for service input my name incorrectly and made up some bullshit excuse when I pointed it out. Because of all of this, my cards have been flagged and are unusable. I do not recommend Verizon for anything. this has been a nightmare and I am furious. I want my fucking money back. I want my old service back. I want out of this bullshit agreement if nobody is going to help me.

Thank you Quin. I appreciated your help very much. You are awesome. I drove 50 miles to the area…read moreto get billing help from the one only main office in the same city. At the main office in the city I got rude and inconsiderate not good help by a couple of the employees on Prairie drive who were Taylor and her supervisor. After I left the main office in the city I drove about 1/2 mile away to this verizon retail store and met Quin. Quin was nothing but nice, considerate, smart, not lazy, kind and professional. She helped see me thru getting my billing problem fixed when the other main office not too far away failed miserably at doing so. Again, I am thankful for Quin working at the office where I met her. Made my day, made my week. :)

actually, I wouldn't even give it a full star first of all. I've been a customer with him for about…read morefour years and had a few issues and have been treated really horrible unfortunately I had to go to corporate and have them fix it. This time I went in for my boyfriend to add a line one phone and an Internet and all of a sudden my bill tripled they added three extra lines. Charged me insurance everything so my bill $ 676.11 when I spoke to the manager the one on Hanley he was very rude. Very not caring. I ended up crying because of course now my account's gonna be overdrawn and he was like nope can't help you gotta wait till Monday. You gotta wait till the girl comes back the sales person,what good is the Manager then he watched the video seen I had 1 phone and I told him well now I have no money for the weekend and it's gonna be more other things are gonna bounce and he just shrugged his shoulders. I was crying this time and when I left, he just smirked and he said have a good day as I was crying it was just so rude very rude. I cannot even believe it. so I had to call corporate and of course they took care of me, but I shouldn't have to do that Verizon stores been so rude they don't stand by there mission.

Cody, Julio and Trevor were amazing and very helpful! They were kind courteous and very well…read moreknowledgeable in what they were doing. They were respectful and attentive to every customer who came in. Hands on and greeted everyone. I would recommend this place. These men rock and deserve your customer service! Thanks guys!

Used to be great, now they take advantage of you and sell you things you don't need and try to sell…read moreyou outdated tech. They took my 83 year old mother and had her sign up for things she didn't need, she had no clue. Use the real Verizon store in Hayden.

Always able to fix any problem we have brought to them from broken screens on our iPhones or…read moreproblems either the interior workings.

Walk-in attention - Great service and pricing. Will recommend anytime I get a chance.read more

I have tried to get our church's cracked iPad fixed two tuesdays in a row, arriving when they were…read moresuppose to be open (9am), to find no one there.

GREAT SERVICE! Shawn was very friendly, and went above and…read morebeyond to get my phone in good working order, without charging me an arm and a leg! I would DEFINITELY recommend him to any of my friends and family!!!