THE ONLY PLACE you need to go! I went to so many different…read moreplaces before finding Cell Phone Specialists and none of them were able to figure out why my phone was not turning on. Cell Phone specialist was able to figure out right away what the issue was and I was able to retrieve the data. We all know how much data is sensitive and precious especially when we think about all our family pictures. Don't waste your time going to other places, and start heading there! I truly recommend Cell Phone Specialist.

Very quick repair and high quality parts used. Friendly, and easy to work with. Thank you!read more

A real Jerk! I don't even think he even changed The screen - literally could have just cleaned it…read more if he did he didn't bother to glue it on. came in for refund, refused, blamed his shoddy work on bent frame, offered to "try and reglue" while threatening risk of damage to Motherboard. pathetic

My son cracked his iPad badly and we thought it would not be fixable . He proved us wrong by fixing…read moreperfectly 5 stars all day

Spent $165 getting mt iPhone 12 pro max rear glass replaced, it lasted less than a day before it…read morebroke. It was an aftermarket glass that was worthless. My phone now has 3X as many cracks in it than before the repair. They said they might give me $30 off a second repair, why would I want junk parts again. Use another repair shop

I have insurance through AT&T. I filed a claim for broken back glass and mic at 10am. I called back…read moreat 12pm to check on my claim if I could come in. They told me they still don't have the claim available. I asked them how long it usually takes for claims to come in. The employee told me an hour....sir it's been two hours. I've been trying to fix my phone for three days now and all they do is give you the run around probably until you don't show your face anymore. Seems like they have too many claims to handle for 2-3 employees. Mind you I pay monthly for insurance so I expect way better service and quicker service. I just need a replacement because that's what the employee told me they do for broken mics. I just want to fix my phone so I can upgrade my phone and get out of yalls hair. Employees are nice but seem lost and misinformed. Customer service needs a lot of work.

We had a very pleasant phone upgrade experience with Jorge. It was seamless. He was knowledgeable,…read moreoffered services without being pushy. Some things we needed, got and glad he mentioned them and declined what we didn't need. We live in Reston and earlier went to a location in Sterling. We left because of poor service. We avoided this location because of overall low review rating, which I think currently is inaccurate. We also found out this location is a Verizon corporate store vs. authorized dealer. I know we had an unexpected pleasant encounter with Jorge and hope others will too.

So pleased with the customer service we received from Caroline. Our case was complicated, switching…read morephones, transferring data, etc., but she was patient and helped us with our new iPhone and new plan. Will look for her next time we visit when we upgrade my son's phone. thank you Caroline for your expertise.

This business has relocated for unknown and unexpected reasons …read more I called in June to see if they were able to repair my Electro voice powered speaker. They said yes - Speaker brought in and 69.00 Diagnostic Fee paid - the were very efficient in determining My amplifier component was Blown -- They said I would need to pay for the replacement component up front and I authorized payment for "new amp " via credit card via textual and phone communication . I specifically told the Manager that I wanted Electrovoice OEM replacement components- They said no problem and speaker would be ready in approx 2 weeks . Segway -- 3 months later - they said delay was that they Did not have a Technician on Staff and job was on hold till they could find a replacement technician. I became somewhat suspicious when the manager kept trying to sell me on idea of getting a custom replacement speaker -- Told him , No Thank you sir-- Then he tells me That the future for investing was Cryptocurrency and they had a on site Bitcoin Vending Machine - that worked by digital payment . I told him I was Not interested and we needed to focus on the task of repairing my speaker. I had made multiple calls over the summer to check on the status . The Manager would not return my calls by text nor cellphone conversation. However, when I utilized someone else's phone with a different # , he would pick up the phone and answer promptly . I went there to see WTF was going on . He assured me that it was a labor issue . He needed more time. Long story short - he has some ? " Technician" "complete the repair" . I go to pick it up and notice that there is an aftermarket Brand Amp ... I said this was not what we agreed on . He stated when the initial tech ordered replacement OEM amp - it did not fit I said to him- that he did not order the correct Mfg OEM Why ? Because I personally called Electro voice in Greer SC and gave them the serial number and part numbers on back of matching speaker. They verified they had exact replacement and also offer a factory revamp and repair of my unit . I thought one stop connect would be a faster and effective solution I was totally Fooled by this Con artist -- I now have a speaker with incorrect bootleg part that still doesn't function properly -- I called to ask for refund and I would return the Bootleg amp . The manager has now moved the business ( He said that something unforeseen had occurred and they were in the process of relocating to Herndon). He has stood me up with more excuses beyond reasonable and professional consideration I have been more than patient - trying to give the guy a break ( that was my Mistake ) He refuses to answer my call . I would like notify the Police but this is a Civil Matter -- I would not let these people change a light bulb in my flashlight -- This Business is unethical , unprofessional and totally inept . Guess I will resume our discussions in small Claims Court -- Bottom Line : Stay Away And I do not believe Yelp and its reviews as well .

Great price and service! Fixed my cracked iPhone screen in just 20 minutes. Highly recommend.read more

Had 2 computers that needed repair. Though there was a little delay because of the weather, the…read morerepairs were completed well at a fair price. Answered requests quickly and were up front about what was needed and how much it would cost. Definitely would recommend.

I'm impressed with the computer repair service provided by AZ tech . Their engineers were skilled…read moreand professional and they resolved my computer issues effectively . Fast turnaround time and great customer service. Highly recommended

Sales representative was responsive for the first few days after an account issue he promised to…read morecorrect. It's been a week. And no feedback on status of issue.

Came to the store to replace my broken phone with a new one. We started going through the process…read moreand after about 10 minutes, the guy doing the switch, let's call him Champ (see the irony here?) ran into some sort of issue. He wasn't able to solve it, so he called his manager, and I sat there for another 20 minutes while they tried to solve it, which they weren't able to. He told me that there was some sort of duplicate error code issue on my account, and since they weren't a company store they couldn't fix it. So he wasn't able to let me buy a new phone, and also said he didn't change my plan, despite the text I got from AT&T telling me my plan had changed. But I did get to sit in the store for over half an hour, so there's that! Champ suggested that I buy a phone online, do in-store pickup, and come back later that day, and then they could straighten it out. Riiiiiiiight, Champ, because so far you've done so well and earned my confidence. He also said that I could come back later but that the store takes a break in the middle of the afternoon, and that today they had to take a longer break, so maybe I could try to come back at 4, but they might or might not be there. Again, riiiiiiight. He also suggested that I go to Tysons. Yeah, totally what I want to do. I went to the AT&T store at Dulles Town Center, also not a "company store," and they fixed it in 10 minutes and I got a new phone quickly. Apparently Champ split the two phones on my account onto two duplicate accounts, and he neither realized it at the time, nor was able to diagnose that fact. Anyway, the visit here was ridiculous and a waste of my time.