I recently switched over to Xfinity from Verizon. The local store made it relatively seamless. I…read morevisited the store - reviewed my options, and selected my TV package and internet options, and got my service installation appointment scheduled. The technician that came out to install my service was professional and efficient. #XfinityStore

I went to the Xfinity Gainsville store, requested by XFinity Mobile customer service via a phone…read morecall. They explained that the store will be able to replace my SIMM card, as the Customer Service rep determined after extensive troubleshooting the phone service stopped working, because my SIMM card was bad and needed a replacement. When I arrived at the Xfinity store in Gainsville, the young man behind the desk was very un-freindly. I told him Xfinity Mobile customer service on a phone call, said to go to a store and they would help me and replace the SIMM card. The person helping said my problem was my phone and was unwilling to put in a new SIMM card. He said we don't want to take one from our inventory. I went back and forth asking him to at least try a new SIMM card, to prove my phone was the issue. He would NOT help me, so I for the Manager who was not there. I called X-finity Mobile back and after 5 days without phone service they are sending me another SIMM card in the mail. The customer service at the Gainsville store is very poor and deserves a rating of 1 star. I may call the CEO of the company Brian L. Roberts or Co-CEO Michael J. Cavanagh and let them know about this store's poor customer service and how they need some serious customer service training. I can always switch T-mobile, if I remain an unhappy cutomer.

Took my laptop to u break it in Gainesville, Virginia and they were so patient and expertly helped…read morefix my laptop right while I was there. Would recommend them highly. Have used their services a couple of times and always been more than satisfied.

One of the BEST customer service experiences I've had in forever! Was in the store April 14 around…read morenoon. Wish I had gotten the name of the guy that helped me because he deserves a shout out. I brought my iPad in to see if it could be fixed (it couldn't) after my little girl had dropped it. He was so knowledgeable & friendly! I hope we don't break anything else but I know we will lol! At least now I know where to bring them.

Worst customer service ever. You call and they "hang up." Call back 1 minute later, and then don't…read moreanswer. Call back again, no answer. Totally ridiculous. My favorite today was when I walked up to the store at 2:15 pm, there's a sign that says, "we will be back at 2:10pm." Look in the window and see a staff member rushing through the back door hoping I wouldn't see him/her. So I knock and nothing...

My experience with Virgilio was excellent! The customer service was amazing! He was really helpful…read morewith setting up my new phone. He was also very nice and respectful the whole time!

Terrible customer service by the manager in this store (I think his name is Shaq). I had an issue…read morewith needing to exchange a phone (att offers a 14 day exchange plan with new upgrades) and I was told to take my phone into my local ATT store which is what I did. Everything was fine until the manager decided to take a phone call in the middle of helping me. I didn't mind it at first, I expected him to tell the person to hold and he'd be right with him after he finished with my transaction. Turns out that level of customer service is not the standard here - apparently people who call are more important that the person that is standing in front of the manager. After this call was approaching 10 minutes with me just standing there waiting, I asked the manager if we could go back to processing my refund and he said he'd be right with me. Once he was done with the call I asked him if it's normal or store policy for them to prioritize a phone call over a customer they were already in the middle of helping and he said yes, they have to answer the phone. So I asked sure, but why not just put them on hold and finish with me? Why is their time more important than mine? Do you know what his response was? He literally said "why is your time more important than theirs?" - whatttt??!! I drove here, waited my turn, and have been working with the manager for 20 minutes on my exchange at this point and your question is why is my time more important than the person that is sitting at home calling the store well into my transaction?? ITS BECAUSE THEY DIDNT DRIVE HERE, WAIT THEIR TURN, AND AREN'T STANDING IN FRONT OF YOU ALREADY IN THE MIDDLE OF A TRANSACTION. Unbelievable. What has happened to customer service? He continued to give me attitude the rest of the time I was there. What's funny is, when he went into the back, I asked one of the other employees if it's normal to answer the phone while in the middle of helping a customer and he said "no, I would never do that".... But later when the manager was back out he recanted. Figures. So at the end of it all I asked to speak with the store owner or his supervisor, he said "why so you can tell them how good my customer service was?" full of snarky sarcasm... I told him to drop the sarcasm and he then said he can't give out that contact but if I can leave my number and the owner would call me back. Haha yeah right, you think I was born yesterday? There's like 0% chance this guy turns his own complaint into the owner.... But figured I try anyways. Guess what? This all happened over a month ago and ZERO calls from his boss or store owner. Go figure. No integrity, no humility, no respect. Please find a different store if you can!

So we got caught in a good ol' fashion switcharoo with the tall sales rep with all the rings. We…read morecame in with wanting the iPhone 14 standard for the $10 promotion for 36 months. We started the process and it took a LONG time, that guy was either new or just stringing us a long, anyway, after almost 2 hours in the store I really wanted out, so we told the rep we'll just do the copymydata at home ourselves. When I got home and checked the receipt it was the iPhone 15 for 36 months @24 a month. I know I should have checked the receipt at the time, but I didn't and that's on me, but what's on them is their unethical practice.

The customer service was great! I recommend this store over the other one in Gainesville. The…read moreworkers are so much more friendly and knowledgeable. Seemed like they had more items in stock as well. Mariah helped us and was really great and fast! I was in and out.

Good phone plans and there are some good helpful long-time employees. It is unfortunate though some…read morepeople that work there short-time lack social awareness and customer service skills. Based off of years of service at this location.

Want to sing Chad's praises. He was so knowledgeable, kind and VERY patient. He took care of me…read moregetting a new phone and also helping me get my mom a new phone as well. ALL while dealing with texts coming in every second from my mom with new questions. LOL He was proficient in everything and paid close attention to detail with everything I needed and answered all my questions with accuracy. Even after taking care of me that day, he was great by helping me the next time I came in completely prepared for my visit which cut the time in half. (so grateful for this as I went in straight from a long days work) He is awesome. I have told others and will continue to tell them to go see Chad if they need anything from Verizon. Excellent choice of a consultant/salesman for Verizon!

would give 0 if I could customer service was very bad they told us one thing then we came back for…read morethat service and said it was able to be done, they started yelling at us saying "it's just a screen protector" then started talking about how the manager got fired and got fired because he was not doing what he was supposed to do which don't think you are aloud to explain why a worker got fired to customers so overall would never go here again and don't listen to them when they say they will do something because they won't

I had an outstanding experience at this Verizon store thanks to Varun and Arjun…read more Varun handled most of my visit, and his attention to detail was exceptional. He walked through every part of my account, made sure all of our data transferred smoothly, and helped optimize a plan that fits my family perfectly. What impressed me most was his integrity. He never rushed, never pushed anything unnecessary, and made sure every choice truly served our needs. It's rare to find someone who combines technical expertise with genuine care, but Varun absolutely delivered. Arjun was also fantastic--friendly, knowledgeable, and supportive throughout the process. Together, they made what could have been a stressful upgrade feel easy and seamless. If you want a team that's patient, honest, and committed to getting things right, this is the Verizon store to visit. Highly recommend.

Horrible experience. Waited for 45 minutes just to trade my phone in. DO NOT GO TO THIS STORE,…read moreliterally any other Verizon store is better than this one. The workers here do not give a fuck about service.

I had an outstanding experience at this Verizon store thanks to Varun and Arjun…read more Varun handled most of my visit, and his attention to detail was exceptional. He walked through every part of my account, made sure all of our data transferred smoothly, and helped optimize a plan that fits my family perfectly. What impressed me most was his integrity. He never rushed, never pushed anything unnecessary, and made sure every choice truly served our needs. It's rare to find someone who combines technical expertise with genuine care, but Varun absolutely delivered. Arjun was also fantastic--friendly, knowledgeable, and supportive throughout the process. Together, they made what could have been a stressful upgrade feel easy and seamless. If you want a team that's patient, honest, and committed to getting things right, this is the Verizon store to visit. Highly recommend.

Great folks great service. I highly recommend. Professional and easy to deal…read morewith...........................................................