Dropped an iPhone off to get the screen replaced. Took less than 2 hours and looks and works…read moreflawlessly! Friendly and knowledgeable people here. Highly recommend!

Took my laptop to u break it in Gainesville, Virginia and they were so patient and expertly helped…read morefix my laptop right while I was there. Would recommend them highly. Have used their services a couple of times and always been more than satisfied.

Want to sing Chad's praises. He was so knowledgeable, kind and VERY patient. He took care of me…read moregetting a new phone and also helping me get my mom a new phone as well. ALL while dealing with texts coming in every second from my mom with new questions. LOL He was proficient in everything and paid close attention to detail with everything I needed and answered all my questions with accuracy. Even after taking care of me that day, he was great by helping me the next time I came in completely prepared for my visit which cut the time in half. (so grateful for this as I went in straight from a long days work) He is awesome. I have told others and will continue to tell them to go see Chad if they need anything from Verizon. Excellent choice of a consultant/salesman for Verizon!

would give 0 if I could customer service was very bad they told us one thing then we came back for…read morethat service and said it was able to be done, they started yelling at us saying "it's just a screen protector" then started talking about how the manager got fired and got fired because he was not doing what he was supposed to do which don't think you are aloud to explain why a worker got fired to customers so overall would never go here again and don't listen to them when they say they will do something because they won't

I called to get help getting an AT&T agent at the Gainesville office but got a man who was of no…read morehelp. Instead of helping, he told me I was raising my voice, so I hung up on him. He was rude and certainly not customer service oriented. I called AT&T in Manassas, and the gentleman there told me exactly how to handle AI with AT&T. Lo and behold, it worked within one minute of my call; I got a real agent to help me. The AT&T service in Gainesville sucks because of this man who said I was raising my voice.

Terrible customer service by the manager in this store (I think his name is Shaq). I had an issue…read morewith needing to exchange a phone (att offers a 14 day exchange plan with new upgrades) and I was told to take my phone into my local ATT store which is what I did. Everything was fine until the manager decided to take a phone call in the middle of helping me. I didn't mind it at first, I expected him to tell the person to hold and he'd be right with him after he finished with my transaction. Turns out that level of customer service is not the standard here - apparently people who call are more important that the person that is standing in front of the manager. After this call was approaching 10 minutes with me just standing there waiting, I asked the manager if we could go back to processing my refund and he said he'd be right with me. Once he was done with the call I asked him if it's normal or store policy for them to prioritize a phone call over a customer they were already in the middle of helping and he said yes, they have to answer the phone. So I asked sure, but why not just put them on hold and finish with me? Why is their time more important than mine? Do you know what his response was? He literally said "why is your time more important than theirs?" - whatttt??!! I drove here, waited my turn, and have been working with the manager for 20 minutes on my exchange at this point and your question is why is my time more important than the person that is sitting at home calling the store well into my transaction?? ITS BECAUSE THEY DIDNT DRIVE HERE, WAIT THEIR TURN, AND AREN'T STANDING IN FRONT OF YOU ALREADY IN THE MIDDLE OF A TRANSACTION. Unbelievable. What has happened to customer service? He continued to give me attitude the rest of the time I was there. What's funny is, when he went into the back, I asked one of the other employees if it's normal to answer the phone while in the middle of helping a customer and he said "no, I would never do that".... But later when the manager was back out he recanted. Figures. So at the end of it all I asked to speak with the store owner or his supervisor, he said "why so you can tell them how good my customer service was?" full of snarky sarcasm... I told him to drop the sarcasm and he then said he can't give out that contact but if I can leave my number and the owner would call me back. Haha yeah right, you think I was born yesterday? There's like 0% chance this guy turns his own complaint into the owner.... But figured I try anyways. Guess what? This all happened over a month ago and ZERO calls from his boss or store owner. Go figure. No integrity, no humility, no respect. Please find a different store if you can!

Brought my phone here, on a Monday afternoon, after seeing that my screen on my Google Pixel 6 Pro…read morewas separating, while inside my case. I called first to ask if they were open and available - They were. I had never heard of this store before. Upon arrival I was quickly seen and discussed the issues with the employee there. The employee stated that they did not have the Pixel 6 Pro batteries in stock at that location but that I could travel ~40 minutes to one of their other locations and get the service done there or I could wait and have one of their regional staff managers bring a battery another day, or have them order a battery. Since they offered the service, and it's built into their price, I opted to have them transfer the battery from the secondary location, figuring it would be faster than ordering one... I left with my phone and waited a few days. The receipt stated that I'd be notified by 06/11. So on the morning of 06/12 I contacted the store to inquire if the parts had come in. The employee stated that the parts were in-store and that they had called an left a voicemail (and gave me the time of the VM call) on my phone, but I never received it. No worries! I'm sure they did leave me one. I'm just happy to finally be able to get it fixed. Not stressing over a day! Upon arrival they stated that they were going to put my phone into a repair mode and that they wouldn't be able to access any of my data while it was in that mode, and to enter and exit that mode they'd need my PIN (which they DO NOT write down or keep in any way). Very happy to see that their customers' personal data, in their phone is secure, and that curious eyes wouldn't be looking through it (not that I think they would!) Nice to see they care to educate and re-assure their customer base. They also use GENUINE and not aftermarket parts for Google and Samsung, unlike other shops. The only gripe I had was the price -- but then again, who doesn't whine over an expensive bill?! ...$150+ for a battery replacement seems a bit much. But, I do understand that they need to pay for 2 staff members every day, insurance, rent for the space, and parts... But, at least maybe give first-time customers a 10-30% discount to keep them coming back, maybe..? Another shop told me they'd do the battery replacement for $80. But again.. who doesn't want best price? It's crazy to me that it's failing so soon, when I've always kept it in a case, only dropped it twice, and always take care with it. I ordered the phone in April 2022, from Google, for just over $1,050! I am happy with the service I got, and hopefully this will be the only time I'll have to make such a heavy investment into a phone that's not even 4 years old to me yet... Great job on the work, uBreakiFix. Hopefully I'm good for another 3-4 years, at least!

Quoted a ridiculous rate for a minor fix. Just a loose button, wanted to replace entire frame.read more

Worst customer service ever. You call and they "hang up." Call back 1 minute later, and then don't…read moreanswer. Call back again, no answer. Totally ridiculous. My favorite today was when I walked up to the store at 2:15 pm, there's a sign that says, "we will be back at 2:10pm." Look in the window and see a staff member rushing through the back door hoping I wouldn't see him/her. So I knock and nothing...

My experience with Virgilio was excellent! The customer service was amazing! He was really helpful…read morewith setting up my new phone. He was also very nice and respectful the whole time!

"Whatever your business is, talk to your customers and provide them with what they want"…read moreIf you need even what you think is Silliest assist, or Most Difficult. Look No Further. Honestly best experience and honest good Assist. Thank you all so Much Justin, Curtis.. kind and patient Knowledge.

Business shout out for great customer service, knowledge of equipment and overall experience…read more If you need any computer, tablets, phone and even Nintendo switch help... please support Experimax. Took two of my sons Nintendo switch's yesterday for major issues and Bob took the time and was extremely knowledgeable on problem solving the issues. God sent to this mom of a 15 year old son. Lol. Check them out if you need help!!!

My iMac was acting up and it was / is an intricate part of my business. I was not in the market to…read moreget a new one and needed a repair ASAP. I brought it to One Stop for multiple reasons but primarily because they were the fastest to respond and they were fairly priced. After the initial repair I still felt like something was off and asked them if they would take it back in. They gladly did and I have to say that the customer service and the feeling that they're going to help you and your equipment back up to speed is very tangible. They made me feel confident that the issue would be resolved in upon discovering a couple issues my computer was back to normal. If I had another issue with my laptop or this computer I would certainly come right back to One stop because of their comforting personality, timeliness, and fairness.

Had 2 computers that needed repair. Though there was a little delay because of the weather, the…read morerepairs were completed well at a fair price. Answered requests quickly and were up front about what was needed and how much it would cost. Definitely would recommend.

I had an outstanding experience at this Verizon store thanks to Varun and Arjun…read more Varun handled most of my visit, and his attention to detail was exceptional. He walked through every part of my account, made sure all of our data transferred smoothly, and helped optimize a plan that fits my family perfectly. What impressed me most was his integrity. He never rushed, never pushed anything unnecessary, and made sure every choice truly served our needs. It's rare to find someone who combines technical expertise with genuine care, but Varun absolutely delivered. Arjun was also fantastic--friendly, knowledgeable, and supportive throughout the process. Together, they made what could have been a stressful upgrade feel easy and seamless. If you want a team that's patient, honest, and committed to getting things right, this is the Verizon store to visit. Highly recommend.

Great folks great service. I highly recommend. Professional and easy to deal…read morewith...........................................................

This gentleman runs a top notch electronics and phone repair shop. We are repeat customers and he…read morealways remembers his customers and is very personable. He has a high degree in quantum physics so he knows what he is doing. Replaced my girlfriend's full front and back of iPhone in 2 hours. He even threw in a free screen protector and gave us a discount while sticking to the top notch materials. Excellent value!

I crushed my pixel 7 a few days ago. Broke the screen at least. I've never tried a phone repair…read moreplace before. A water treatment guy came to my house for maintenance and i asked him if he knew of anybody for cell repair. He pointed me to Alibaba's after a good experience he had there. Alibaba is very nice and personable. He gave me a quote to replace the screen. I accepted. A little later it was determined that the new screen would actually cost more but he kept the price the same. He told me he had the new screen in stock and he would call me later on the day with a status. He called me. The new screen did not work but he said sometimes nes screens are defective. He ordered a new screen which came the next day. He called me to let me know he installed the 2nd new screen and that i could pick it up anytime. I did an hour later. The phone was in great working condition. He did not budge on his original price. I will definitely take any repairs to Alibaba's again in the future and spread the word to anybody else i need. When you enter his small repair shop, look around and meet him, you will know that he is totally dedicated to his craft and has been for many, many years.

I recently switched over to Xfinity from Verizon. The local store made it relatively seamless. I…read morevisited the store - reviewed my options, and selected my TV package and internet options, and got my service installation appointment scheduled. The technician that came out to install my service was professional and efficient. #XfinityStore

Appointments mean nothing. You'll get treated like a walk in...wait in line. Just a bunch of…read moreconfused employees not able to help anyone.