Great service. Professional people Got my iPhone done. The…read morebest price that i could find. Highly recommend business

Have experienced GREAT service here twice! First was when lens cover cracked after dropping iPhone…read more- quick and easy repair with a quality product, and I added a better hard case for future protection. Second was when MacBook Air shut off in midst of update and wouldn't/couldn't restart - patient advice helped in waiting out the problem until restart was complete. In the event of future issues with Apple gear, this is the place for me.

The guys are awesome! They helped me restore my laptop wireless connection they rock!read more

During my most recent visit to the store I was very pleased with the customer service provided…read more Every staff member checked on me not knowing I was already being helped. They worked together as a team answering questions the others didn't know. And they were very kind and patient while helping me. Thank you verizon team for a wonderful experience!​

The staff was courteous in the St Joseph location would recommend this highly not so much in…read moreMaryville office.

Update to my previous review:…read more Well, I have to say that this company went to great lengths to make me a happy customer! After calling and complaining about my iPhone that was returned to me and wouldn't even turn on, I received a call from the company asking if I would please send my phone back in for someone else to check it. I was told that if they determined it could not be repaired, they would send me another iPhone at no charge. So I sent it back and in a few days received a call saying that my phone could not be repaired and a replacement would be sent. About a week later, I received a new working phone! It took a good bit of time, but in the end, Iresq went out of their way to make me a satisfied customer. I'm very pleased and would use them again! The next time my phone goes for a swim, I'm sending it in to them right away!

This company would not give me a refund for work never completed. They require prepayment and when…read moreI decided not to move ahead they refused to give me a refund. I called 5 times and was told on all separate accounts that a manager would call me back because they changed accounting systems and only a manager access the old system. I never once received a call back. After calling again three years later, I finally got an email saying too much time has passed and they will not refund me. How can they keep someone's money for a service never provided? This is illegal in many states and the business is suppose to report unearned revenue to the state or refund the customer. It's blatant robbery. Awful customer service!

I dropped off my laptop to be fixed. I included its power cord. Their communication was horrible (I…read morehad to be the one to cal them once a week to get status updates) and the repair took three weeks as opposed to one. Once I bought a new power cord and fired up the laptop after their "repair," the laptop was in the exact same state as when I dropped it off (just now missing a power cord!) They said they had to send it out for repair. Hell I can do that myself. In essence, whomever they sent it to was useless.

I've been here three times for repairs on my Google Pixel 5 device. The first visit, they didn't…read moreseal the phone's back correctly. The second visit, they replaced the wrong part, despite me being extremely clear about the volume button not working. The final visit was to repair the side buttons that were damaged as a result of the first visit. Usually when I call, there's someone who answers the phone and mumbles profusely the entire time. Every time I've been here I've asked them explicitly to email me and they never have. Instead, they have called my phone while it has been in their possession. Needless to say, I'm very disappointed with the lack of basic courtesy at this place, and with the skill of the associates performing repairs. They also "required" my PIN code to perform a hardware repair "to run diagnostics required by Google". I checked with Google and they told me this was not true, is a big deal, and will be reported because my data privacy and security have been breached. I feel violated, and I also feel bad for all the less tech savvy customers who are unfortunate enough to deal with this place. Want to succeed? Stop hiring kids out of high school and learn how to email your customers when their devices are ready to be picked up. Figure out how to train your employees. I noticed after the third visit that they didn't reinstall both bottom speakers on my phone and Google will be replacing the entire device since the techs here are clearly incompetent. This place is such a disaster.

Switched to Boost ( South Belt location) she told us the Samsung Pyrx is a good phone and free, I…read morewent back later after giving that phone a good try and I wanted to get the iPhone 5 s they were selling for 49.99 she told me you can't upgrade now but in February you can switch. I specifically asked will the iPhone 5 still be 49.99. She said yes. Guess what that was a shady lie. I tried reaching out to Boost customer service they said I would have to go to the Boost store to do that. I went and I was told they do not sell the iPhone 5 anymore. I could buy the iPhone 6 for 200.00 or add a line and get it for 49.99 yeah but I wanted not to generate more cost in the long run. I said I was told that I could get the iPhone 5 for 49.99. They could do nothing more for me. Oh well ok they lost a customer.

I have called them twice with issues which they unfortunately have not been able to deal with in…read morehouse. I am a fan because although they could not help me; they gave me the information I needed as to who could on one issue, and why the idea I had wouldn't work on another instead of just saying "sorry, can't help". I give them an A+ on customer service and won't hesitate to use them in the future.

From the owner: At Second Hand Wireless we buy, sell, trade, repair, & recycle cell phones including iPhone, iPad,…read moreand other apple products. So if you need an iPad screen repair or looking to buy a used I Phone or want to check out used android for sale, come check us out.Second Hand Wireless is also offering now Solavei Prepaid services. If you can't bear to part with your current phone, don't worry-most unlocked GSM phones will work GREAT on the Solavei network, including most iPhones. We have Galaxy S4's for AT&T, T-Mobile, Verizon, and Factory Unlocked models in stock.We have a brand new Sony Smart Watch 2 for sale. It's an amazing watch that integrates your Android Smartphone with your watch. Come in and check it out.When your cell phone breaks, or you simply need a new one, come see 2nd Hand Wireless. We carry an extensive variety of phones, at an amazing price that we blow away retail. Also, at Second Hand Wireless, we buy your unused cell phones and recycle them as well.