I'm so glad this place is here in our lil town. Been coming here for yrs. Hubby just got a brand new phone & the costumer service here is very very good! The gal that helped us was friendly professional & on point with everything handling all the costumers with a smile :) & by herself. well the value is high everywhere so not much to say. Phones ain't cheap that's for sure. read more

The customer service was horrible. I was serviced by Luz and she had horrible customer service. She told me that I was no longer an AT&T customer, when in fact I still am. Will not be coming to this AT&T store again. Luz needs to be fired .. what she told me was the opposite of her manger told me. Terrible customer service read more

This review was originally written on Google Maps on 3/8/24. On 03/09/23, I purchased two new cell phones for both of my daughters on my current account. They have always been on my account. The salesperson that attended us was Luz. My oldest was also trading in her old iPhone 8 Max as AT&T was currently running promotions. My middle daughter was provided with the cell phone with the following promotional offer: buy an eligible Smartphone for $10/mo when you activate a New line, or Upgrade an existing line, total bill credit: $369.99 ($10.28 credit for 36 months). My oldest traded in. her iPhone 8 Max for the following promotion offer: PROMO of trade in for credit of $9.73 per month for 36 months The salesperson Luz also advised both my daughters to change their phone numbers due to all of the Spam and Telemarketer phone calls that they were receiving. Based on this my two daughters agreed to have their phone numbers changed to a new number. We all left the store thinking everything was set. As time went on I noticed something odd. The credit for each device was received for only two periods: 02/20/23-03/19/23, and 03/20/23-04/19/23; after that, the credits stopped. I went to the local AT&T store here in Sanger CA several times to resolve the issue; the representative Luz didn't have an exact explanation as to why the credit stopped. It was not until after various visits to the store and phone conversations with the actual AT&T customer service number that I was advised that the promotions were voided because the two phone numbers (lines) that my two daughters had were cancelled. Again, this was on Luz's recommendation. On more than one occasion on my visits to the store I requested that the Regional Manager by the name of Charlee call me to discuss this issue to see how it could be fixed as it was Luz that created this problem for me in the first place. Luz had stopped assisting me and told me that I am the one that needed to call AT&T. The store manager by the name of Vanessa did nothing at all whatsoever to try and assist. She just went on to lunch without ever lifting a finger to help me or my daughters. As of the writing of this review (3/8/24), Luz, her store manager Vanessa have done nothing to assist me. Charlee has not called me back since my having requested multiple times that he contact me. I am still waiting......Not only did we lose out on the promos, but my oldest is also without her trade in. In my opinion, this is the worst customer service I have ever been subjected to. It feels like I am in a third world country with no solution. I do not recommend that anyone shop at this AT&T store located. In Sanger. Keep away. P.S. I have been a customer since they were Cingular Wireless since 1995. That is a total of 29 years. Never........... I mean never have I been subjected to this kind of customer service at the Sanger Ca location. They are the worst. read more

I'm sorry to say. I am not a fan of this business. I went in girl behind desk was on her phone barley looked up at me. As I started to explain my situation. She said oh I don't know about that. Asked another question she didn't know about that either. But not once did she get off her phone. Bad Customer service. Sad that I have to go all the way clovis to get help. I like to support my towns business. But when service is not great I won't support. read more

Very bad experience. Got home and my service wasn't set up correctly so I was without a phone for a whole day. When I went to return my phone, they seemed upset and didn't want to help. Costco kiosk ended up helping and giving me better service. read more

A store associate named Noelia wouldn't honor a warranty for a charger that was through at&t. I brought in a receipt and all legit information and she refused to help me. read more

Called asked twice for the IPhone 13 Pro they said yes, even asked again to verify if they had the pro and not max they said yes. We drove the 30 min to get the pro and when we arrive they only had the pro max. read more

We called and asked for the IPhone 13 pro and they told us they did, it is a 30 Minute drive from Fresno here. They said they had the 13 pro regular as in not the pro not max. We go drive up there and they say right away we only have the max. Very upset read more

Went to make a payment for my internet & girl pulled up my account & only AFTER opening my account she told me "I cannot take payments only cell phones" if you cannot take payments I would advise telling customer as soon as they walk in NOT after read more

Andres is awesome! He is very friendly and felt like I knew the guy my whole life! I will definitely recommend the people of Sanger to this store! Andres keep up the great work! read more

Fatima helped me out and was very friendly. Took the time to show me the home security they offer which I got. I will continue to use this location. read more