Emmanuel was great, and made the transition smooth and easy!! He was very personable and helpful!…read more Omar then helped us with another transaction, had to stay late and continued to help us with what we needed! Thank you

I would avoid this Verizon store. Every time I've visited, there has only been one employee…read moreworking, and the customer service has been very disappointing. When I walked in, an employee named Marco, who was wearing glasses, was helping two customers. He never looked up to greet or acknowledge me. I stood in front of him for 5-10 minutes waiting for some acknowledgment, but he never said a word. I finally asked how long the wait would be, and he told me about 10 minutes. While I was waiting, he seemed to work very slowly, carrying on long conversations instead of trying to help the customers more efficiently. During that time, I saw two other customers walk in, realize no one was going to help them, and leave. After waiting about 15 minutes, he finally helped me, but there was no apology for the wait. I was there to purchase two new phones, and the process only took about five minutes. A couple of weeks later, I discovered that my trade-in had never been processed and several parts of my order had been handled incorrectly. This store needs to be reviewed by Verizon's corporate office. Customers deserve to be acknowledged when they walk in, treated with respect, and have their transactions completed correctly.

I came here with my mom about a week ago and I have to say I have never seen better customer…read moreservice in my life! I mean this guy's really went above and beyond!! Shout out to Gary, Robert, and Ricky. All three of this guy's really helped us out. We got a family plan for 4 lines and I couldn't have been happier. I'm so glad I came here. Thank you guys. All three of you deserve a raise!! See you soon - Ruben.

Absolutely terrible! We have been in there no less than six times over the past two weeks trying to…read moreget our new service established. Shame on us for thinking that they were a decent company. My husband is still in there at this very minute trying to get stuff figured out. We have wasted hours and hours with them. If you're thinking about doing Verizon, think twice. T-Mobile was so much better and we very much regret switching. Customer service is terrible and clearly the employees don't give two beans about their clients. Do not switch to Verizon. Update. Tried calling the Business Manager...what a joke. It was just an automated message with no way to talk to a human. I'm extremely disappointed. Second update. We've been on the phone with this company for about 2 1/2 hours already this morning. You guys are very unhelpful. And the phone that my husband was supposed to get got sold to someone else. Your business really needs to do better. I've been with T-Mobile for 10+ years and I have never had to spend the amount of time with them that we have had to spend with you. Do better.

Location: T Mobile Date: June 19, 2026…read more Service: Online Order Pickup This week I had the opportunity to stop at T-Mobile because I had to pick up my online order from my family. Once I arrive there the manager Ray assisted me right away and introduced me to Noberto who is the technician throughout the transaction. I appreciate it their time and their patience because when you transfer one phone to another as we know it takes it consumes a lot of amount of time. But once the upgrade and transfer was completed I was out of there no problem and headed straight home. I highly recommend that you check out this T-Mobile with Ray and the rest of the staff.

The workers go out of their way to help though you may have to wait for a while. I'm impressed,…read moreespecially by Tom who set me up. They all seem to be anxious to help. I have had some help, though I'm having issues with Google, but I am now far out of the country. I lost Google before I left Fresno, but did not have time to correct before Curacao, the Dutch Caribbean. I wa

I was having a difficult issue with a different location they told me to go see their manager…read moreEnrique at a different store and that he was there at that moment so I went over there. When I got there we were greeted by an extremely nice gentleman. He was very knowledgeable and very kind and resolve my issue 100%. He explained everything to us and was able to reverse the original confusion that we had over the last several days with the other cricket location. Enrique was awesome and I will only shop at this cricket with him because I know he is honest and fair. He gave us first contact resolution, and offered us additional assistance. What was so different about Enrique is that he truly seem to care and he did not rush us out of the store. He simply stay calm connected with the customer and resolved our issue. Excellent job Enrique I hope you get promoted.

Im writing a review on the Cricket Wireless Authorized Retailer near the corner of Shaw and…read moreBlackstone! Went into the store to purchase an iPhone, ran the credit check, got approved, and the representative gave me the iPhone, as well as, a speaker and some beats headphones (nice), YET FAILED TO TELL ME ABOUT THE WARRANTY. I had to ask for it. I had to ask about the payment options, which she said to call a number and changed the payment option, so instead of paying $1000 I will pay $600 less. I had to ask her about the warranty, then she gave me the paper with the phone number to call if something happens to my new iPhone!!! I kept having to talk and talk and ask and ask to get the options i wanted. If i was an inexperienced shopper, I would have been ripped out (paying $1000 instead of less than $400, no warranty (btw, the iPhone overheated in 2 days)). Plus, the internet in my opinion isn't as good as ATT. Customer service was nice but was not helpful. I won't be shopping at Cricket stores anymore!!!

This was the first time I have ever been here, I took my I Phone in because it wouldn't charge …read more Mo looked at my phone and said give me a couple of minutes.....He said it was just dirty . He cleaned it and said no charge. I was thinking I needed to get a new phone , Mo said that my phone was in good condition and I didn't need to buy a new phone Very happy with the service, and if I ever have an issue with my phone again I will be back .

Got a screen repaired through them after they first put in a faulty screen that over heated my…read morephone they changed the screen again and from the beginning it would have issues like lines through the screen that would go away so I could never bring it in for a repair. As soon as my 30 DAY WARRANTY was up the screen officially messed up with a huge black spot on it I brought it in and was told all they could do was replace it with another probably bad screen. Would not recommend this place

Brought my son his watch from home finally and we thought setup was wrong. Chris was awesome got…read moreus taken care of and offered us options moving forward to ensure it got out under warranty.

My grandmother and I came into zales to repair a necklace that was gifted to her and the service…read morewas phenomenal regardless of our simple need of a repair. Tamara went above and beyond to offer a check of warranty searching the number it was bought under. She took the time and patience to check every outlet so that we knew our options. Chris was also a very big help assisting us in choosing a new chain for the pendant. He was so kind, personable, and an overall joy to be assisted by ! He even offered a cleaning for the pendant and my grandmothers ring which truly meant so much to her.

Excellent service, great customer care! I came here to bring…read morein some non-working items for store credit. I brought in 2 PlayStation 5 controllers, not expecting much. I wanted to purchase a new one for PS5. I ended up only paying the difference of $4 total for a brand new PS5 controller!! The clerk also reminded me of my monthly reward.

GameStop has the video game you want and the ones you didn't know you wanted. We came in here…read morelooking for Zelda for a 3DS. We found that but were unable to get a Skylander we were looking for. Calvin K. was very nice in offering to call around to see if other Gamestops had it available in their shops. Anthony checked us out and he was super pleasant to the point he laughed at my silly jokes. He was very nice and he tried his best to help me access my rewards points. This store has great customer service. My only problem is not with the establishment but with some patrons. Now we have employees here that go far and beyond to help us find what we need... Please acknowledge them the way they acknowledge us. Don't be gangster. Get off your phone for just a second and say,"Hi, no thanks. I'm good." Please people don't mess up a good thing and be nice to the employees.

Sunglass hut next to the apple store was horrible the lady named abigail was "helping" return my…read moreglasses that I wasn't happy with but she was trying to get another $100 just for returning them??? Makes no sense whatsoever If I bought expensive glasses and PAID FULL price for that glasses why do I need to pay an additional $100 just to return them?? DO NOT GO TO SUNGLASS HUT NEXT TO APPLE STORE HORRIBLE Instead go to sunglass hut near the food court and go get helped by some real friendly people like Jose Hernandez store manager and employee Cyrus these guys deserve a raise and some cause they are the true meaning of customer service and after having to return my glasses at their store since the one by apple wanted me to pay $100 for a RETURN so stupid that employee needs to be fired. ABIGAIL FIREDDD

You are in the mall but only allow one customer to shop in the store at a time? I was forced to…read moremill about in front of the store watching the one customer painstakingly try on what seemed like every pair of glasses in the store.