Fastest,efficient,supportive staff around…read more We needed a new phone and we were in and out around 20 minutes. The stuff is knowledgeable and we ended up increasing our plan, which only cost five dollars more than we get more hotspot and quicker upgrades! Overall, the experience was super smooth and I was very impressed on how easy everything was

Terrible customer service. The employee Abraham was rude and dismissive and told me to come back…read morefor Black Friday since he didn't know prices. I explained I was interested in the IPhone Pro and the Samsung note 10. The employee then said he didn't care if I bought it. I was frustrated and walked out of the store and the employee said "whatever". I called back and asked for a manager and the employee Abraham said he was the manager. I then specified I know he's not the manager I would like to speak to the store manager. I was then hung up on. Upon returning to the store since I had called front the parking lot the employee was surprised. The manager Oscar hid in back and talked to me after waiting for 10 minutes. He said his employee wasn't a manager and then told me his employee had hung the phone up and he was going to try to call me back. Sub par service from a subpar store. I hope cooperate addresses the issue, I'm planning on switching to T-Mobile at the end of the month. I've added a picture of Abraham the low level employee who claims to be a manager. (4:04 pm since Verizon stores record their calls) minutes after posting the review store manager Oscar called me using personal info that was somehow saved asking me to take down the review. I told him not to contact me further unless he is a regional/district manager.

I left a review 5 months ago on Google…read more I traded two phones in for credit to upgrade to new phones. I have never received my credit so i am paying 214.00 each month when i should be paying 114-120.00 - lee quit or let go- So I started my issue all over again with Chris issue is still pending. They will not give me information on higher ups to get this solved I was supposed to get credit plus what I have been over paying Chris quit or got let go now I'm on to the third manager, Still no credit or resolution. New manager is trying but it's out of his hands Almost a year dealing with this horrible company Still have credit pending even after showing proof and so many emails going to higher ups it's ridiculous Stay Away !!! I have never been contacted by district manager to discuss this and they wont give me their contact info.

A 20+ year customer, I went in to buy a phone. I was assured I could save money under a different…read moreplan for a loyal customer such as me. I was skeptical, but the sales dude promised, "$90 flat" - HA! They got me good. Six weeks later and we are still dealing with run-around and being charged $170 per month. Gavin even signed all four of us up for insurance ($9 per line without permission) and the high rate plan - now it is nearly impossible to undo. STAY AWAY.

Stopped in for help with photo gallery sinking, Yusuf assisted, explained why I could see photos on…read moreboth corrected the issue. He suggested to review my plan. He was able to bring my monthly bill down by $98.00 and we were able to up grade one of your phones at very little coast. He is very knowledgeable, friendly and efficient. This was hands down best experience we have had in any verizon store. Thank you Shakopee location you are very lucky to have him on there team.​

I made an appointment beforehand, but noticed people just walking in were greeted promptly. Think…read moreit depends on when you go. After trying to deal with Verizon online for 8 fricking hours and getting nothing but frustration and a blazing headache, I came here out of sheer desperation. Yusuf handled my problem (switching the numbers on two phones) in 20 minutes. He was competent, professional, and very nice. I will be coming here with all my Verizon concerns instead of mucking about with those idiots online. Highly recommend!

They were extremely helpful!! Mr. Martin & Kumar helped us out and they luckily had a deal going…read moreon! Great price, and speedy fast! about 20min, every other place I called was overpriced & would take forever! This place is also open 24/7 for your convenience. I personally have never heard or seen a phone repair store that's 24/7. Exceptional service and highly recommend!

Terrible place to go purchase anything ! All the employees…read moreare teen who don't give a penny about customer service

Showed up 4:30 and phone are looking coed up. Asked to wait 15 minutes while they got it open…read more Guess it was time locked. Really poor service to ask customers to wait to open a safe to show you a product thru are selling. How safe can a place be that does that. Also can't be really wanting business if they think people have the time to hang around for 15 minutes to do business. Really poor poor customer service. Won't go back

I have been with Sprint for over 3 years now and have never jumped on the "i hate sprint" bandwagon…read morelike many people when i tell them who my wireless carrier is. However, I have never been so disappointed by Sprint and ashamed to be a sprint customer after experiencing the most stressful and frustrating situation. This review would never be written if Sprint hired good associates who would actually do their job of giving customers what they deserve of products and services that Sprint has to offer, I have worked retail and customer service for over 10 years now, including Management roles and I appreciate great quality genuine customer service and always give credit when credit is due- customer service is not easy and not for everyone.i treat my customers how i would like to get treaeted. Here goes my story and why i would recommend that no one should go into this store. I got a text message from sprint to utilize and take advantage of an upgrade that was available to me for the longest time that I had been meaning to use and looked forward to using. I went in on March 17th to 8082 old Carriage ct. Shakopee mn 55379. Katie Haugen was the associate that greeted me and proceeded to help me. I told her that i wanted to use my upgrade and get the 5s iphone. I looked online beforehand and shopped around and knew that i was eligible for an upgrade and that i would only have to pay 199.99 for the phone and that if i traded in my 4s, it would be less than that. upgrades from how i would think a company would look at it, is something that the customer earns for being a loyal customer over a long period time, ie two year agreements. do you agree?. this was the process that i was familiar with and was prepared to do. Katie informed me that Sprint is no longer doing 2 year agreement upgrades and that i was not able to use my upgrade and that Sprint is now doing contract free plans and that i could buy the iphone at full price and they do installment plans. "how attached are you to your phone number, because we can get your monthly bill under 80 if we open a new line" this was the BIGGEST mistake i have ever made and honestly the biggest disservice a " sales representative" could offer. this new phone plan wasn't unlimited data like my old one, but she did somehow calculate it to where my monthly bill with the iphone would be under $80 ( with the $600 installment for the price of the phone) . this seemed great until the next few weeks i was going over my data usage, my original phone was still activated even though i called and cancelled it . so i got charged for two phone lines plus overage charges because this new plan was not appropriate for the amount of my usage. keep in mind I am the only one on my account, why would i need to open up a family plan and pay for two phones?! when i called customer service, is when i was told that Katie mislead me with the wrong information. I specifically asked for clarification with Katie " if i don't open this new line and stay with my old number and plan will i have to pay full price for the 5s?" " she said yes because sprint is no longer doing the 2 yr contracts. This whole situation has been frustrating because the perfect stress free scenario would have been: pay $200 (or even less) for the 5s, keep my number and keep my unlimited data plan and not pay anything extra than the $80 a month i was paying. instead i had to change my number (how convenient is this really?), pay $600 in installment payments for the phone, pay for two phones because of pro rated charges and sprint not cancelling my first original phone number and plan. currently right now as i type this my phone bill is $280 and for what?!! ask yourself this: would you rather pay $600 for a phone in installment plans or $200 for the phone and be done with it? it's so disheartening that i got taken advantage of. I since then have returned the 5s (even after the 14 day return policy, so i am grateful for that) and have gone back to using my 4s because honestly if i never stepped in that store and worked with Katie i wouldn't be in this mess and be so disappointed. I am a full time college student, i work two jobs plus an internship, so having to deal with situation has been very stressful. mainly because i budget my phone bill to $80 a month and i can't afford (and who else would want to) extra charges for something that could have been easily avoided had Katie not lied and taken advantage of a commission-able sale. Katie's performance is unacceptable. the manager should be re-evaluated as well because a store should not run under that type of leadership. An associate needs to provide the customers with right products and services that is appropriate for them. think about it this way: would Katie provide herself with the service and plan that she gave me? most likely not because she knows what she did was fucked up. i would not recommend LOCATION. savage location is better.

Fixed a PC problem that was annoying and was easy to work with. Didn't try to upsell me, but let me…read moreknow my hard drive could use an upgrade. Bought the hard drive and installed it for me after the fix. Going to bring another computer here soon to have him work on!

Dustin was great to work with regarding my laptop. Good communication and repaired in a day. Would…read morerecommend Tech Fixers.

The young man who works in Eden Prairie is very kind, patient, and efficient! I always refer other…read morepeople to the shop too. He deserves a raise as he is usually by himself.

Leila was extremely helpful and knowledgeable. She helped replace screen protectors efficiently and…read moregave us lots of additional information that was awesome.