This is the summary of my two (and only) experiences at this store…read more.. 2 STARS!!! My first Apple Store visit was LAME. I should have known better. I'm a 60 year old dude, probably 20 years behind in tech. I'm a caveman. My only Apple product is a used iPhone SE I got from my elderly mother 2 months ago. She lost it under her recliner, she got a new one, she found the old one, she gave the old one to me, and neither one of us even registered it with Apple. Get the picture? My business partner inspired me to dive into Apple products and to give them a chance. So I decided to drive to the Apple Store at Rosedale, alive and IRL, with $2000 cash to buy the newest iMac in vibrant peachy orange! I also got a wireless mouse, a matching full sized wireless keyboard, yada, yada, yada. What could go wrong? Right? My simple purchase turned into a 3 hour long nightmare. I was actually there for nearly two hours after closing, in a dark empty mall. Apple doesn't take cash payments for their stuff. But they magically take cash for gift cards. So it was my cash...converted to several gift cards...used for my iMac payment. Easy, right? No, not for the great and mighty Apple Corporation. The transaction failed with an immediate halt. And it took geniuses and managers 3 hours to figure it out. Sad. Only Apple could completely fail and turn a simple 5 minute cash transaction into a 3 hour long nightmare. What a joke. To add insult to injury, they kept asking me for my Apple ID. How many times do I have to tell them? I have NO Apple ID yet! I'm a brand new Apple customer. Get it? But no - no they did NOT get it. No comprende, amigos and amigas. Like watching paint dry...I observed multiple managers scratching their heads, lots of honchos in frantic conversations, geniuses rubbing their temples, multiple calls to Apple corporate HQ in CALI, I heard comments hinting at lots of weird corporate obstructions, I made a couple threats to cancel & demand my cash, I got bribes of free items to lure me into not to giving up...etcetera, etcetera, etcetera. I would have preferred to be water boarded. But I'm a stubborn Scotsman...embrace the suck, hold fast til the end. I'm down for the pain. What is the stupid bottom line summary, you ask? After 3 hours...when added up...the cards were 53 dollars short for my purchases. So my transaction failed. I just had to hand them an extra Ben Franklin hundo. Dumb. 4 STARS!!! My second Apple Store experience was GOOD. I was having some basic issues with my "new" used phone. My assigned genius got to me immediately -- no wait. And he was awesome. He helped me reconcile multiple Apple IDs (it's a long story), he gave me the skinny on apps, he helped me cleanup some silliness on my phone, and he answered several of my idiotic newbie questions. BTW, I have to acknowledge and salute the Hipsters, I counted at least 3 man buns on premises at Apple. I spied them in northern CALI trendy spots about 10 years ago. At the time, I predicted they'd migrate East and appear on the crowns of Minnesota Hipsters in 10 years. And I WAS RIGHT! I saw 3 in one day at Apple! I saw a genius wearing a kilt too. That one warmed my heart. Thanks, Apple! You redeemed yourself. I promise to never pay for an Apple product with a United States of America paper note, "legal tender for all debts, public and private", ever ever ever again. I guess Apple sets U.S. monetary policy now. Do I get to vote for the CEO? All hail Apple, I guess.

I don't normally post things like this, but I want to caution friends and family about having their…read morephones serviced at the Apple Store in Rosedale Center. I recently went there for a scheduled repair to replace the back glass on my phone. I arrived about 10 minutes early because I hate being late. The employee checking me in had trouble getting the QR code to work at the entrance, but directed me to sit in the back and said someone would help me shortly. About 10 minutes after my scheduled appointment time, another technician came over and asked whether my phone was running beta software. I told her it was. She said they would need to "flash" the software and connected my phone to their computer. My entire phone was then erased. At no point did she clearly tell me that this process would delete everything on my phone, nor did she ask whether I had a current backup. Had I understood that my data was about to be erased, I would have backed up the phone while I was waiting or chosen not to proceed. When I raised concerns, she immediately claimed she had warned me at the entrance. She had not. She then repeatedly stated that Apple is not responsible for lost data, despite the data being lost during the service process without a clear warning or confirmation from me. My backup did not include my messages, many apps, and other important information, so I lost almost everything that was stored locally on my phone. There was no meaningful apology or attempt to help. I was simply asked to sign paperwork acknowledging that Apple was not responsible. At that point, my choices were essentially to leave with a broken, erased phone or allow them to complete the repair and leave with a repaired, erased phone. I strongly recommend using a different Apple location for repairs, such as Apple Southdale or the Mall of America location. More importantly, regardless of where you go, make sure you complete a full backup before handing over your device and require the technician to explain clearly whether any part of the service could erase your data. I understand that customers are responsible for backing up their devices, but I also believe technicians should obtain informed permission before performing a process that will completely erase someone's phone.

They were extremely helpful!! Mr. Martin & Kumar helped us out and they luckily had a deal going…read moreon! Great price, and speedy fast! about 20min, every other place I called was overpriced & would take forever! This place is also open 24/7 for your convenience. I personally have never heard or seen a phone repair store that's 24/7. Exceptional service and highly recommend!

Terrible place to go purchase anything ! All the employees…read moreare teen who don't give a penny about customer service

Overall it was a good experience. The customer service representative did a good job of explaining…read morewhat needs to be done in order to fix the screen on my phone. Unfortunately I had to come back in because the screen that was installed started to glitch. So I had to make a second trip to get it fixed again.

Did the water damage repair and the screen replacement here one week after my phone got dead. The…read morenew screen has some deficits and doesn't work perfectly but at least I kept all the data here in the phone otherwise I'd have to swap a new one at Apple store losing all my stuff there.

I had a small crack at the top of my iPhone screen and took it in to get the screen replaced. They…read moreasked for payment upfront. I was hesitant but thought since it was in the ghetto, people probably take off without paying so I went ahead and paid with cash. After an hour of watching him struggle with my phone, he hands me my phone and I leave. I get in my car and nothing worked. I go back in and the tech acted surprised to see me. By this point, I was upset so I just told him to get it fixed and I went back to wait in my car. About 20 minutes later he came out to my car. I had my window down from smoking a cigarette and he hands me my phone and said, "it's fixed." I tell him to wait while I examine my phone and of course, nothing worked. I hand him the phone again and he went back inside. 30 minutes later he comes out and tells me he needs more time to fix my phone and asked me to return tomorrow afternoon. I said no, just give me my phone and I'll take it somewhere else. He pleaded with me and said his manager was on his way over to help him fix my phone and promised me that the phone would be fixed by 7:30 PM the latest. BIG MISTAKE! I arrived back at the shop at 7:25. As I entered the store i can see that the manager has another phone screen attached to my red iPhone. He tells me that the home button is broken and they are attempting to somehow install the digital home screen button on my phone. Confused and at a lost for words, I asked why are you doing that? Just fix it. The manager, a Nigerian dude proceeded to tell me he cannot fix the broken home button that I broke and I stopped him and told him, No. My phone was working just fine when I brought it in. I told him to put my phone back together and return my money. He got aggressive and said I was not getting a refund after all the time they spent on my phone. I laughted and told him he was crazy because I brought in a working phone and i am not leaving with a broken phone. He then got out from behind the service stand and tried to fight me. I didn't have any way to call for help so I went outside and stopped a lady walking by to call the police for me and the manager ran up and locked the doors. With all the ICE protesting happening, the police never showed up so I drove to the police station and filed a theft report. See you in court.

Great communication, work got done in less than 30 minutes and was by far the most affordable…read moreoption I found.

Very good service I got it serviced it & it was one min off but I'll be going back to get it fixed…read morebut over all amazing service quality they replied right away got me estimated right away as well beautiful watch

Owner insisted that the problem with my watch was the battery. It was not and when I asked for a…read morerefund, was denied. I have used this location before and was satisfied with the service but this time, I was not and will not go back here.

John at Batteries Plus in Roseville was simply excellent. We went in to have a car key fob replaced…read moreand reprogrammed, and he made the entire experience completely seamless. The process was quick and efficient, but what really stood out was how knowledgeable he was and his exceptional customer service. John was patient, kind, and took the time to make sure everything was working properly before we left. In a world where great customer service can be hard to find, he truly went above and beyond, and we genuinely appreciated the experience. We'll absolutely be returning to this location for future battery and device needs. Thank you, John, for making something that could have been stressful so easy.

I have an older device that needed a battery. A nickel cadmium that may be out of production. On…read moreline research shows I could get one for under ten dollars and then pay shipping, track the package, wait days to a week. Let's try to get one TODAY! Went to BP and the substitute nominclature was found. The cost was eye opening like an "ufda dude", but then a quick calculation even with my delayed math skills shows, it' a little cheaper than on line because no shipping charges and I'll have the battery NOW. Nothing to steal off my porch at least. Yes, it fit and it works fine. I will have to explore Batteries Plus for the more standard batteries and oh yeah they have bulbs too.

My laptop wasn't powering up and I wasn't sure if it was the laptop itself or the power unit. The…read moreplace was busy, so there were a few people ahead of me (no big deal). When he was able to check my laptop, he was able to confirm that it was just the power thing. He didn't even charge me!

Quick reply, simple straightforward and courteous. Highly recommended.read more