Great price , great customer service and really fast service! I would recommend this business to…read moreeveryone.

The home button on my iPhone shattered from a fall. Mobile Rescue was able to replace the home…read morebutton for $60. The problem is that the TouchID capability is now lost because apparently that's what happens once the home button is broken and replaced. The other option was to go through Apple to replace the home button for $150 but the TouchID would be functional. I wasn't informed of this until I got home, realized the TouchID wasn't working and called Mobile Rescue to ask about it. It would have been great to know this during our first call. In fact, I asked if he happened to know how much Apple charges to replace the home button and the person said "I'm not sure" (I worked with the same person from beginning to end). If I knew that these were my options ($60 - No TouchID vs $150 + TouchID), I would have chosen to pay more to have a fully functional phone. I was offered to get $30 refunded BUT I would have to bring the phone back in so that they can take the home button back. No comment. Also, even after fixing it, the home button is not what it was before. I sometimes have to press down on it twice for it to work. Mobile Rescue explained that the fall could have caused that and that they could fix it for another $60. No thanks.

Tremendous service...Luis was knowledgable and friendly…read more My LG had failed charge port board...Luis asked all the right questions, answered all of mine. He explained the repair process, showed me the defective parts after repair. I was also provided a "loaner" phone to get me by during the repair process while waiting for parts. Cannot recommend highly enough!

I met with the owner and discussed my repair. Lito new right away what the problem was. He ordered…read morethe parts, and did the repair. I am totally satisfied with the service and pricing. I would refer this business to anyone.

Went there twice, once for my wife's phone repair and another for new phone case. Both times…read moretreated with the best service and reasonable prices. Recommend them HIGHLY!

What a great experience dealing with Phonezone in Meriden! "Met" the owner did a great job fixing…read moremy broken screen. It was repaired the next day and the prices are very reasonable! There are many accessories in stock and they repair and sell all the major brands! Thank you,Met! Rich Burgess MIddlefield Ct

I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

Called to get price on laptop repair and was quoted $300. When I went into the store they said…read more$550. The tech was rude and not helpful at all.

I worked with Roxy and switched my service from T-Mobile, what a great experience and a great…read morenetwork. I have an unlimited plan and the internet is soooo fast.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our New Britain store today.

A Customer Service agent I was working with connected me with the Plainville,CT store to…read morecommunicate the fact that I have not received my credits for a trade in. I have since moved out of state, and they expect me to come into that store to rectify the situation. When I stated that I am out of state, and an hour away from any local att&t store, and wanted to make sure they could see that i traded my phone in before I made an hours trip, he stated that he cannot be responsible for someone else's incompetence. When I stated, this was his store's incompetence, he hung up on me and the ATT&T agent that connected us! HUNG UP ON US!!! So, this store not only lost my phone trade in, this was unacceptable behavior, he was rude and condescending, and he should NOT have a job, especially managing in anything in the customer service field going further. As far as Customer Service by phone, they were no use either. They say they cannot help me, it is all done within the store I bought it. Again, I have moved out of state. 25+ years as a customer means nothing anymore! So disgusted!

My experience with this cell phone carrier has been the worst I've ever had. The staff, including…read morethe inexperienced young manager, require comprehensive retraining. Following a three-hour troubleshooting attempt, I switched back to our former carrier. Although the manager tried everything he could it could not be fixed and that's partially due to AT&T's policies and service team as well....leaves much to be desired.

This particular retail store is visually pleasing. Displays are well placed and items seem to be in…read morestock. However, if I could make one suggestion to the franchise owner. Hire more employees. One person cannot handle 5 customers which equates to people waiting too long for a simple task (Ex. Purchasing a charger or case.) This place is WORST than the DMV! PLEASE HIRE ANOTHER EMPLOYEE!

I would give this store a ZERO, if that was an option. I had…read moretalked to someone at this store about a business account promotion and they said a business Rep will call you in a few days. No one call for 10 days. I followed up and some one form their Business Plans(I needed 4 Iphones and a watch) are called me and gave me plans and $ figures about the plan and the new Iphone 16's, and finalized on the phone call, and then gave me an appointment to go to this Bristol store and get the phones and complete the transaction. I go in there and am waiting for almost 20 mins., before anyone attends, they take all the related information and take almost 2 hours, and after that they do a switcheroo ...they tell me that there's some problem and just go with the personal plan which had 3 year term and different terms. This place is a total scam and useless. Never go there or trust Verizon Business plans and related folks. Except for 1 guy rest of the folks are lost, don't know their jobs or lying and just goofing off.

So I purchased new phones in December. my salesperson (bernardo) seemed like he knew what he was…read moredoing. told us about the promos-upgrade your plan to some unlimited plan and we could get either Samsung watch/samsung tablet/ I watch/apple tablet for free. JusT need to put it on the plan. Well its March now. I'm reviewing my bill and I'm being charged for a tablet. Go to the store talk to a rep and the manager. Manager will escalate it. Get a call back from the manager "sorry, nothing we can do and Bernardo doesn't work here anymore'! Wow. Great customer service verizon store. I suggest going to a real Verizon store and not a independent store. These people are full of sh** and don't stand my anything. I will continue to fight to get my money back. Liars. John Rogerson, you are a liar and when I asked to speak to yoir manager..... crickets !

Always takes at least 20 minutes to get checked in and helped at this location. I have a 17 pro and…read morewithin my plan i'm eligible to replace my screen protector free of charge whenever I want. Went in to get a replacement and the worker said i'm not an authorized user and made me call everybody on my account, so i walked out. They followed me to the door and said all you need to do is call the person in charge of the plan. It's always a process for even the simplest things. The guy with the cane was acting like I was in his living room asking for a screen protector. Never have I experienced such inadequate service and lack of urgency to help customers. I'm sure they'll see this and act like it never happened. They just make it so difficult for no reason

Atrocious! Bought a$40 screen saver last week. It cracked within 3 days. Switched accounts to AT&T…read more Went back today for refund. Was told it was under guarantee, but because I deleted my T-Mobile account, they would not give me my money back. Horrible business attitude. Basically - tough luck.