I switched from Verizon to T-Mobile and then back to Verizon three days later. I wish I never…read moreswitched because the service at the T-Mobile store is trash compared to the Verizon store. The grass was not greener, T-mobile sucked. That's what I get for listening to Mr. Beast.

Was literally just told that, unless someone dies, you cannot remove or change a line in store…read more So you can sign up for a phone, but you cannot remove or change it by talking face to face to a real person in the store. What the absolute eff? I have had issues with this company in the past, but this is an absolute new low. There is enough competition for phone services that this kind of behavior should not even be thought of, never mind actually practiced. Utter insanity.

The process of getting a new phone always seems daunting! My moms phone stopped working and I…read morewanted to help her get it sorted out. We went to Verizon and Rikki helped make this process so smooth! She definitely knows her stuff and was very efficient! She was so polite and helpful!! We will be coming back to see Rikki for all of our future phone needs!!!

BUYER BEWARE: If I could give this location a negative rating I would. They took advantage of my…read moreelderly Mom and sister and over charged them for a new phone and added extra services that they did not authorize. When I called the REAL Verizon, they were able to fix the charges (double charging for her phone) and took off the added services that she did not sign (agree) to. Verizon could not pull up the breakdown of the official charges of the transaction because this location is NOT an Authorized retailer like other locations are. BEWARE: Elderly FRAUD Alert I didn't get all my money back, but Verizon Corp was able to work some magic to get me most of my money back.

I am beyond disappointed with the level of service--or lack thereof--at this T-Mobile location. I…read morecame in with a specific issue regarding my account, and from the second I walked in, the manager made it clear they had zero interest in helping me. ​This is easily the most lazy and dismissive management I have ever encountered in retail. Instead of trying to find a solution or even looking into the account details, the manager acted like assisting a customer was too much effort. It's clear this location cares nothing about customer retention or basic professional courtesy. ​If you need actual help with your service, save yourself the time and frustration and go to a different branch. A store is only as good as its leadership, and currently, this one is worthless.

Every month at the first day of the month I run out of unlimited DATA . Chat with robot,…read moreLoading,Loading,Loading get the picture. How can you run out of unlimited DATA ‼‼

I was able to get what I wanted for my new phone. Excellent customer service. Will recommend this…read moreplace to anyone.

the young man was absolutely amazing and respectful, 10/10 would recommend…read more He also let Me wast h the processs and I really appreciate the transparency

I went to the Verizon store on Regal on the South Hill in Spokane with a complicated problem…read morerelated to both of my email accounts. I had worked on resolving my problem for 3 days using AI, to no resolution. Don listened to my issues, sympathized and started problem solving. Then, he brought Joe into the problem solving. I had actually purchased my phone from Joe and knew he had navigations in his brain that I never will. Joe and Don solved my tangled-up email problems with knowledge, humor, and goodwill. I am so grateful to both of them. When I got home, I switched from my phone to my laptop. All of the problem solving transferred perfectly to my laptop device. Absolutely, a 5 + 5 STAR experience.

The data provided as 5 G minus is so useless that is better have 3 G instead, service goes out…read moreeveryday everywhere specially in Idaho, save yourself stress and money and just go for T Mobil is way more reliable.

Phillip at this location is amazing! He helped me upgrade when my previous iPhone 11 crashed. My…read morehusband upgraded his phone at the Spokane fair. Not the best experience. I had a lot of questions after and was able to go to this store for help. Phillip remembers me each time I come in. Excellent customer service and I will continue to go to this particular Verizon store

Drew Leidi is wonderful! I've had issues with a device trade-in from almost a year ago. With Drew's…read morehelp, the issue has been resolved and I am now receiving my device trade-in credit. He truly went above and beyond!

I've been a few times. They're informative and they once tested a battery in a laptop and didn't…read morehave a problem that I replaced it myself. They take batteries for recycling, including odd ones such as a UPS battery for my office when I replaced it. I've also called a couple of time for questions about batteries and they've been helpful. They also have a good assortment of bulbs.

On June 13, 2023 I brought in my iPhone 12 mini to get a new battery. I didn't need to make an…read moreappt, I was able to walk in and drop it off, the associate said that the tech would be in at 10am and will start in my phone. Which I thought was fine w/o and appt. I come back around 1130 to pick up my phone where I learned there were issues. Fine, I come back