I am beyond disappointed with the level of service--or lack thereof--at this T-Mobile location. I…read morecame in with a specific issue regarding my account, and from the second I walked in, the manager made it clear they had zero interest in helping me. ​This is easily the most lazy and dismissive management I have ever encountered in retail. Instead of trying to find a solution or even looking into the account details, the manager acted like assisting a customer was too much effort. It's clear this location cares nothing about customer retention or basic professional courtesy. ​If you need actual help with your service, save yourself the time and frustration and go to a different branch. A store is only as good as its leadership, and currently, this one is worthless.

Every month at the first day of the month I run out of unlimited DATA . Chat with robot,…read moreLoading,Loading,Loading get the picture. How can you run out of unlimited DATA ‼‼

Was literally just told that, unless someone dies, you cannot remove or change a line in store…read more So you can sign up for a phone, but you cannot remove or change it by talking face to face to a real person in the store. What the absolute eff? I have had issues with this company in the past, but this is an absolute new low. There is enough competition for phone services that this kind of behavior should not even be thought of, never mind actually practiced. Utter insanity.

Made the switch from a different phone company and the crew from this store really made it so…read moreseamless. Even the customer service over the phone were very helpful and made sure that our issues of switching over were taken care of. My husband was a Verizon customer before for years and they were able to honor that and gave our line a loyalty discount.

BUYER BEWARE: If I could give this location a negative rating I would. They took advantage of my…read moreelderly Mom and sister and over charged them for a new phone and added extra services that they did not authorize. When I called the REAL Verizon, they were able to fix the charges (double charging for her phone) and took off the added services that she did not sign (agree) to. Verizon could not pull up the breakdown of the official charges of the transaction because this location is NOT an Authorized retailer like other locations are. BEWARE: Elderly FRAUD Alert I didn't get all my money back, but Verizon Corp was able to work some magic to get me most of my money back.

What a mess, Find another Verizon store, The sales help is no help they all work on commissions…read moreand thats the majority of there income, They try to take advantage of the non tech people and confuse them into buying,Been with Verizon for 25 plus years looking into switching. Times are hard for the majority of people just trying to make ends meet to take advantage for your own personal money gain is so unethical , I would like to see an investigation done from the A.G.

Today 3/23/2026. I came into store for some assistance. Waiting in line. Happen this mid age guy…read morecalled me ready to help. What made it 1 star, this same guy tried help me before. He knew I'm Deaf. He knew that. No excuse for him to open help me by talking with his lip. He should open communication by writing or texting note instead of open communication with his lip. Also gave the bad look of needing to write down to communicate. Where Dustin that knew us Deaf people and very good with us, Dustin is better guy for us. Anyway this mid aged guy Need to be educated that NOT many Deaf can read lips. I found this very offensive to us.

Best service I have ever had at an ATT store. Paul was amazing , knowledgeable and patient with my…read moreelderly mom.

Service is okay, but not very reliable. I lose service in town often. Price is the best thing about…read moreMetro. However, I am writing this review because of their shady practices when cancelling services. I needed to switch providers since they offer no international coverage when you travel out of the country and need to call home. I called to get my account, transfer pin and let Metro know I would be cancelling services. This is important because upon doing this I was not considered a customer anymore. Fast forward a day later and I am setting up my new service only to be stopped because Metro locked my phone. The new provider cannot do anything unless Metro unlocks it. I try to call, but the customer service line does not answer unless you're a customer. I go into a store and the store manager will not help and tells me the only way they will unlock the phone is if I call customer service but know they won't answer unless I am a customer. I told him that is not right. He told me to buy a new phone and sell the old one. He also justified customer service's refusal to talk to me by saying "they have to spend 20-30 minutes on the phone and since you are not a customer, that's dollars." I bought my phone; I should be able to use it for whatever service I want if it is compatible with a new carrier. I have never left a bad review for any company before, but this should be illegal.

The most condescending attitude I've ever experienced. Must be an inferiority complex! I have a…read morelengthy background in customer service and the way that I was spoken to was unbelievable. If a customer has a question then answer it without talking to them like they are a 2 year old. I will never be back and will be lodging a formal complaint with the company. They should know how customers are being treated.

I switched my internet and cell phone to Verizon recently. I worked with Lily at the N Division…read morestore. SHE IS AMAZING! She was patient, knowledgeable, competent, friendly, welcoming, and has a fantastic attitude. What a great example of exemplary customer service!

My boyfriend and I came in to put me on his account and get me a new phone. Tatiana (I think that…read morewas her name, she has black hair and and pretty tattoos down her hands) was awesome! She did everything she could so I was walking out with the phone I want and for my boyfriend to get his new watch he ordered that was oddly pending for pick up. I left with a new phone and my boyfriend got to pick up his watch the very next day. She was so helpful and fun to work with.

I was initially very happy with the service and sale here. Unfortunately, I just realized today…read morethat they put a Service plan on my account when I purchased a new iPhone in Oct 2022. They also added it an old phone on the account. So, I have been paying $40 a month for over 2 years for a service plan I didn't ask for or know I had. Be very careful when you walk away from here and check your account online, because the paper bills don't show any itemization of charges. I've also tried calling here 3 times today and can't even leave a message.

Liam, was awesome to work with. He knew his stuff and the products. Directed us to what they had…read moreavailable in store and the transaction was fast and smooth.