If i could give this review a negative number, i would.  This evening, I received a few emails from AT&T with regards to an order I placed.  I don't use AT&T, so it seemed odd.  I reviewed the emails, and then I called the number to AT&T from the internet, not the email.  I spoke to many people several times and were not helpful. I reported this to the fraud department, which again didn't appear to really care.  I had the order number and even the address it was being mailed to.  I wanted them to stop the shipment.  No one wanted to help.  I called a few times after getting the confirmation email from the fraud department. No one wanted to help. I was told by the person on the phone that I could try to go to the store.  I arrived at the store around 635pm, and there was one person in the store that appeared to be an employee sitting at a table on her phone. After about 30 seconds, she asked me if she could help. Her name is Laxx.  While still on her personal cell phone, which was on speaker phone.  I explained to her that i needed to cancel an order.  She asked me for the phone number on the account. I explained to her that I didn't have it, but I did have the order number, and could we please cancel the order.  I did tell her I didn't place the order. We also told her that we already called customer service and the fraud department.    She didn't want to hear anything I had to say.  She was rude and started making rude comments.  I asked to speak with her manager, and she yelled at me, so I yelled back. She stated she was on the phone with him as we were speaking. She told him that we advised her that we didn't want to contact customer service to get this handled.  I spoke over her and said that was not true. My husband said the same thing so that the manager, on the other end, could hear that she was lying. During this heated argument with this employee, she proceeded to call all of us names, cuss at us, and threaten me that she will cut me into pieces.  During this whole time of her yelling at us and cussing along with calling us names, her manager was on the phone, which his name was Winston.  Every time I tried to speak with Winston on speaker phone, she would make rude comments while I was talking, and he was on the phone.  She also cussed at me, and Winston tried to tell her to stop by making a shhhh noise, but she wouldn't stop .  I asked to have her transfer him to my cell phone, which she refused. She continued to make rude comments and cuss as well as a racial slur.  This was all caught on the camera in the store. She made me so mad that i started yelling at her, too.  I even started in the heated argument with her because she threatened me. When trying to speak with Winston and telling him she should be fired, he made a comment that he would be doing some restructure of the employee. I'm not sure if this was exact words, but it was close. i contacted the police department as she continued to cuss and threaten me and my family, which was with me.  When they arrived, she was on the phone with someone else. I don't think it was Winston. She made the comment that i probably did this fraud and tried to get money.  This is slander seeing how she said this on camera that the store has access to.    At this time, the store was just about to close. I spoke with them, and they asked us to wait outside. We did so.  They spoke to her and then came outside. They took our information and heard our side of the story and then stated she wanted us trespassed. We didn't argue with the police. They did advise that AT&T could drop the trespass at any time.  So now here we are trespassed from your property because your employee could not conduct herself properly to begin with.  I have a police report number for this incident, and I am writing this review.  I have called corporate and had all of this data placed in the file.  There is no saving this situation.   l will be filing a slander suit as well as a restraining order against her for treating to cut me.  I really, at this point, don't think Winston will be handling this or taking it seriously due to him never arriving at the store through this whole situation. read more

We stopped in to upgrade a phone and fix a problem that occurred with our online shopping. The team all joined in to help. You could tell that they knew their jobs and really enjoyed them. They answered all of our questions and we completed the upgrade to an Iphone 12 Pro. While normally I prefer to shop online, it was refreshing to go into the store, work with competent staff, and walk out with our new phone set up and working! read more

Katelyn is a true asset to this store. She greeted my husband and I and walked us through the process of setting up our new phone. Friendly, professional, she encouraged us to return if we had any additional concerns. What a gem! Her colleague was not too far from where we were seated and it seemed she was just as courteous to the customer she was assisting. read more

This is the most unethical business I have ever dealt with. I was sold an I phone 11 Pro.... told it was a 64 g, only to find out it was actually a 256g Then told I would be credited the difference since there was a misunderstanding. After a month, no credit. Was told by my Salesperson that he wasn't authorized to make the credit... I would have to speak to another salesperson. After repeated calls, conflicting excuses, and no callbacks I resorted to ATnT who credited me half of what I was promised. Their word means nothing. They are not a corporate Atnt store and pretty much get away with lying, cheating, and ignoring any request for callbacks. Please go elsewhere and avoid dealing with this dishonest business!!! read more

Be prepared to wait for two hours because they refuse to hire an extra person to service you.

The worst customer service I have ever experienced. I have been in retail for several years And if I treated my customers like this we would have been out of business long ago. All I wanted was some general information nothing difficult at all. The employee was very rude and acted like I was a real bother. There was only one other customer in the store. read more

We had switched over to AT&T and got new phones however A week later they still haven't Transferred the line. We had gone in a couple times to get them to do it and they claim that they can't because the machine went down. Oh we also asked for a receipt and they also had an excuse for not giving it to us. I think they didn't want us to see what they actually got charged.( can you say scam). read more

Wanted to charge me $5.00 for a SIM card swap, when customer service said it was free at any store. Didn't specify authorized retail or corporate. read more

Jordan is an absolute delight. I don't usually leave reviews because I usually don't have a really good experience, but this for sure deserved one. He is not the typical sales person. He doesn't make you feel like you have to buy certain things, yet he's very knowledgeable and lets you know the specials, the store was busy during my visit but he was the only one who didn't seem overwhelmed by it. He was helping several people at the same time but was very attentive and never left you for a long period. Had a smile on and the best manners. I will always visit this store as long as I get the service I got today. If all places had employees like Jordan, customer service would be through the roof with amazing reviews. This store is very lucky to have such a happy and well put together team. Huge shout out to Jordan though for the best customer service I've had in a very long time. Hands down. read more

I've always had great experiences at this store. Customer service is great and they always go above and beyond for anything you need. I recommend this store! read more

Great customer service! Dont know why someone's is angry below about $5 for a sim card that's what they cost