Staff is very helpful and very considerate. They also seem very knowledgeable about their phones…read more They need more help but good help is hard to come by these days!!

I arrived at Spectrum at 1:15 pm. I did not know I was supposed to sign in, so that puts two at…read moreeach register and the one signing in. One at one register is gone and the one signing in before me. Agent that assisted them disappeared. The other one has been sharing her life story with the customer instead of taking care of the customers waiting to be assisted. I did not care to hear about Whitney's job search or her issues at home. Instead of working she was playing catch up with an old friend is what it sounded like. Please retrain your front line in better customer service. She did not call me until 1:55 pm. And at 2 she is finished helping me. This type of work ethic is unacceptable.

My husband and I went to Verizon today to switch our internet provider as well as switching our…read morecell phone provider. A big shout out to Cody who helped us through the entire process and even saved us a few bucks along the way. Cody is knowledgeable, thoughtful and more than kind.

I went in there to look at iPads. They didn't have any on display. But they were very helpful and…read morerecommended other stores in the area that have them on display.

Poor customer service. Took a long time with customers helping with every little issue with no…read moreconsideration of other customers waiting. Asked how long they expected it to take, and they begrudgingly said they can't tell how long it would take. Got the impression they are understaffed and workers are therefore upset and taking it out on customers. One worker just left then after we waited a long time. The lady that did help me though it was nice and helpful though once.

Went here feb 1st to ask about new cell phones ,The management assured us that the phones would…read morehave a signal in our rural area so we bought them on condition they would work,got them home friday night,no signal at all!The next day sat we returned the 2 phones back to store and a tablet in opened.True to their word store management did not charge us anything.I 3 weeks later received a bill from carol stream il ( stand t billing center) for several hundred dollars,after hours on the phone they understood 1,we did not have a current account and never dod and 2,we returned the phones back the next day ,and 3 ,did not owe for the phones and service we do and did not have!4,get another past due bill for $195.00 with late fee?This is again for the non existent service I never had? No one I talked too appears to understand that 1 had their (Atandt)phonedms less than 24 hours and no service,Store management also agreed to waive activation fees restock fees ect which they did .We talked to store management which refers us to the 800 number that keeps billing me for non existent service.If they turn me in to collections, I will use for what is fraud i.e. trying to collect money for a non existent service.I have no way to have canceled the account 24 hours after it was open ,.why won't they help? ALL ABOUT GETTING MONEY ANYWAY THEY CAN,ALSO WE REINSTATED CELL PHONE SERVICE THE NEXT DAY WITH VERIZION AS THEY ARE ONLY CARRIER TO HAVE SERVICE WHERE WE LIVE ,please do not ever sign up for ATAnd T for anything ,Service for customer is zero ,Our fight continues!Tim Long

When I first got Metro, it was great. I've been in this store recently a few times. It ALWAYS…read moresmells like weed. They are ALWAYS in the back and only come out after you've been standing a while. Well, I added a line for my son. I couldn't get the sim.card in the phone. I had placed the order online. So they put a different sim card in the phone at the store. I could not see that. I have spent over 2 hours on the phone with customer service. I filed a complaint and the supervisor was NOT happy and I have to buy a new sim. But, I got a $30 credit. This store is pathetic and they need to drug test the employees. I called the store and it was the assistant manager that did it. It was the same manager on the phone. She could barely speak correctly. This is a shame. The phones are great, network is great. But the local store would be better off if flying monkeys ran it. Just saying...

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.