this place is a mess,charged me for a non working phone then told me i have to pay a 50 dollar restocking fee to pay as a fine cause they sold m.j e a broken phone? god what a bunch of crooks,store managers policy they say ,run from.j these crooks ,shop at the decent one by menards norrh terre haute,class nice people,please stay away from these unethical greedy crooks read more

The absolute worst customer service of any establishment ever. They cannot take an order properly, cannot train their staff properly, cannot activate phones properly. Even the simplest task (ringing up a case) took 2 tries to complete properly. After spending 3 hours in this store today, I only got one of the two upgrades I requested completed. The phone had come in, but no one contacted us. No one bothered to find out what the error was or why. Just the most pathetic excuse for a retailer. I would have been better served to order online and activate it myself. If all Verizon retailers are like this, I hope they consider computer operated kiosks soon. read more