Staff is very helpful and very considerate. They also seem very knowledgeable about their phones…read more They need more help but good help is hard to come by these days!!

I arrived at Spectrum at 1:15 pm. I did not know I was supposed to sign in, so that puts two at…read moreeach register and the one signing in. One at one register is gone and the one signing in before me. Agent that assisted them disappeared. The other one has been sharing her life story with the customer instead of taking care of the customers waiting to be assisted. I did not care to hear about Whitney's job search or her issues at home. Instead of working she was playing catch up with an old friend is what it sounded like. Please retrain your front line in better customer service. She did not call me until 1:55 pm. And at 2 she is finished helping me. This type of work ethic is unacceptable.

Have only had Joink wireless for a couple of months. But so far, I like it a lot. VERY reliable…read more Excellent download speeds. I had Verizon wireless internet previously for several years, but the data cap and pricing were unreasonable. Finally, Joink established links on a grain tower next door and I get twice the speed at half the price of Verizon. They'd get 5 stars if the upload speeds matched the download speeds.

Joink has the worst customer service and the install is a joke do not use Joink when you complain…read moreit is just brushed off and we will get back with you and never do the worst company

There were frequent outages, sometimes for a day or longer. I terminated service 5 days into the…read morebilling cycle and was charged for the full month! When I called to inquire why was charged for the full month I was told that it's just their policy. So sketchy service and greedy billing with zero interest in customer satisfaction. Hey Spectrum--You're no longer the only choice in town; there are other internet provider options out there. Can you really afford to treat customers this way? I'll be sharing my negative experiences with Spectrum.

I called on 10/18 to cancel Spectrum TV Silver and they chose not to cancel it until I called again…read moreon 10/28 so they could bill me another month. They are the most CROOKED company I have ever felt with. Turning a complaint into the FCC and I will record every time I have to deal with Spectrum from now on. Time to check out Dish Network or Dish TV

Terrible,service for customers ,only care about money for them ,they dump extras you don't need on…read moreyou.Go to consumer cellular,or t mobile and save ait of money and get great honest service . Verizon corporate is all about money,no customer service.they do t care .

Haven't dealt with this specific store. Either go to the Brazil or Greencastle store and have not…read morehad any real issues with them. Are fairly knowledgeable and willing to help. Is the only network that we can get reliable service from in the area.

I came in to get my AT&T screen protector put on and the lady working around 6:00pm on 8/8/25 was…read morelike "in we don't do that. Sorry" Really? I was going to buy a second screen protector too. And not to mention, I've bought at least 3 phones from that store in recent times And they've always been nice and would do it before. Rude lazy lady. Shouldn't be working with customers. Won't go there again. I'll go to Bloomington.

This store is my favorite! Josef and Becca are very helpful and insightful. They went above and…read morebeyond to inform me about the phones and all of the promotions! When going to the phone store can feel cumbersome and confusing it's a lifesaver to have experienced knowledgeable sales reps.

Your device is safe when Daniel is on the job. Daniel isn't simply trying to make a quick buck, he…read moregenuinely helps people. He sincere in everything he does. He takes that into every business he runs and I can confidently say I look to iValue Repair for help whenever I have technology that isn't working right. With my expensive equipment, I trust Daniel to do a reputable job at a price that is worth the work.

Safe to say if you have an expensive device, do not and I repeat DO NOT take it to these guys. I…read morehave a $3,000 laptop that I came in to have reset. As soon as I got it back it had a new fan noise. I told the owner about it, and he claimed it was "compressed air", turns out the fan was broken. I requested a full refund because of this issue but I was not given one. Thank God I have warranty.

Poor customer service. Took a long time with customers helping with every little issue with no…read moreconsideration of other customers waiting. Asked how long they expected it to take, and they begrudgingly said they can't tell how long it would take. Got the impression they are understaffed and workers are therefore upset and taking it out on customers. One worker just left then after we waited a long time. The lady that did help me though it was nice and helpful though once.

Went here feb 1st to ask about new cell phones ,The management assured us that the phones would…read morehave a signal in our rural area so we bought them on condition they would work,got them home friday night,no signal at all!The next day sat we returned the 2 phones back to store and a tablet in opened.True to their word store management did not charge us anything.I 3 weeks later received a bill from carol stream il ( stand t billing center) for several hundred dollars,after hours on the phone they understood 1,we did not have a current account and never dod and 2,we returned the phones back the next day ,and 3 ,did not owe for the phones and service we do and did not have!4,get another past due bill for $195.00 with late fee?This is again for the non existent service I never had? No one I talked too appears to understand that 1 had their (Atandt)phonedms less than 24 hours and no service,Store management also agreed to waive activation fees restock fees ect which they did .We talked to store management which refers us to the 800 number that keeps billing me for non existent service.If they turn me in to collections, I will use for what is fraud i.e. trying to collect money for a non existent service.I have no way to have canceled the account 24 hours after it was open ,.why won't they help? ALL ABOUT GETTING MONEY ANYWAY THEY CAN,ALSO WE REINSTATED CELL PHONE SERVICE THE NEXT DAY WITH VERIZION AS THEY ARE ONLY CARRIER TO HAVE SERVICE WHERE WE LIVE ,please do not ever sign up for ATAnd T for anything ,Service for customer is zero ,Our fight continues!Tim Long